Case study QPC Group
Introduction
QPC Group, an Australian office technology provider, is on a mission to help businesses work smarter by embracing automation and streamlined workflows. From managed print services and interactive boards to video conferencing systems and VoIP, QPC Group provides innovative solutions to improve productivity and operational efficiency for companies across Australia and New Zealand. With a strong footprint in sectors like healthcare, mining services and hospitality, QPC Group has grown to become a trusted partner in office technology, offering solutions that align with their clients’ unique needs.
The Challenge
In 2010, QPC Group set out to find a device management software platform that could effectively remotely manage its print and copier services. Their initial choice of a local solution and then the migration to a Canadian system worked for a time but proved complicated and limited in scalability. As the business expanded and technology evolved, the need for a more integrated, efficient printer fleet management solution became evident. When an HP solutions specialist recommended MPS Monitor—a SaaS platform known for its comprehensive integration capabilities—QPC Group found a perfect match for their growing needs. In 2019, they began a gradual migration to MPS Monitor, starting with about 50 devices.
The Transition to MPS Monitor
QPC Group was immediately drawn to MPS Monitor’s flexibility and ease of use. This printer fleet management solution allowed them to manage an expanding portfolio of devices across multiple brands, including HP, Lexmark, Epson, and Fujifilm. The integration with HP’s Smart Device Services (SDS) was especially valuable, enabling remote management for tasks like rebooting devices, updating firmware, and accessing the embedded web server (EWS) to troubleshoot issues. This functionality aligned perfectly with QPC Group’s commitment to responsive, efficient service.
“MPS Monitor’s integration with HP SDS allows us to resolve client issues remotely and minimize on-site visits, fitting our promise of exceptional and fast service,” says Lisa Spark, Co-Founder & General Manager of QPC Group.
Boosting Operational Efficiency with Automation
The decision to fully transition to MPS Monitor was driven by the printer monitoring platform’s seamless integration with accounting systems, particularly Xero, and its robust contract management capabilities. Automating billing processes—like cost-per-page tracking and toner level monitoring—eliminated many manual tasks and allowed QPC Group to focus on higher-value activities. By consolidating two monitoring systems into one, the team reduced its administrative workload by 70%.
API integration provided further gains, allowing for automated data entry and simplified inventory management. MPS Monitor’s customizable “Days to Empty” (DTE) feature was another standout. This tool allowed QPC Group to set precise toner-level alerts tailored to different regions, improving their inventory planning and management.
Streamlined Billing with Xero Integration
A highlight of the QPC Group and MPS Monitor partnership was the integration with Xero, a leading accounting platform in Australia. This allowed for consolidated billing, enabling clients to receive a single invoice covering all services. The streamlined approach simplified payments for clients and provided operational resilience, as backup personnel could process invoices with ease.
Chin Yoon, Managing Director of MPS Monitor Asia, played a key role in making the transition smooth. His regional insights and dedicated support allowed QPC Group to transition seamlessly. “With Chin’s guidance and consistent support, we were able to leverage MPS Monitor’s full potential,” adds Lisa.
Key Outcomes and Benefits
Since adopting MPS Monitor’s print fleet management solution, QPC Group has achieved a higher level of automation and efficiency. Automated monthly billing and streamlined contract management have freed the team to focus on business development. MPS Monitor’s reporting tools, such as shipping statistics and toner depletion forecasts, help QPC Group plan inventory more accurately, minimizing unnecessary part replacements and reducing costs.
Future Growth with MPS Monitor
With plans to scale to manage up to 10,000 devices, QPC Group’s partnership with MPS Monitor has positioned them well for future growth. Their ongoing commitment to automating internal processes is integral to their strategy, and they aim to continue innovating their billing and contract management operations to meet evolving customer needs.
Conclusion
QPC Group’s journey with MPS Monitor demonstrates how integrated automation can transform Managed Print Services. By leveraging MPS Monitor’s powerful tools and support, they have streamlined operations, reduced manual workload, and established a strong foundation for scalable growth. This partnership exemplifies QPC Group’s commitment to working smarter, enabling their clients across Australia and New Zealand to operate efficiently and effectively.
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