As the Managed Print Services (MPS) industry rapidly evolves, automation and streamlined workflows have become essential for providers aiming to improve efficiency and service quality. The integration of BN Solutions’ Business Navigator ERP platform with MPS Monitor’s leading SaaS solution brings substantial value to the MPS industry, offering end-to-end automation for key processes such as invoicing, counter data collection, and toner management.
BN Solutions is a seasoned software developer with over 25 years of MPS experience. Their Business Navigator ERP system, launched in 2004, is designed specifically for MPS providers in the Netherlands and Belgium, supporting efficient and accurate business operations. MPS Monitor, in turn, manages over 2.1 million devices and 50 billion pages annually, helping MPS providers worldwide leverage a secure, high-performing platform to oversee and optimize print fleets. Together, BN Solutions and MPS Monitor deliver powerful tools for MPS providers to navigate the complexities of today’s market with ease and precision.
Automation of Counter Collection and Invoicing
One of the primary challenges in MPS is accurate and timely counter data collection, often the foundation of invoicing processes. Previously, this involved a series of manual steps and multi-system checks to ensure data was accurate, particularly for those relying on various OEM tools. BN Solutions recognized the need for a streamlined approach. Through this integration, MPS Monitor now enables automated counter data retrieval from connected devices, significantly reducing manual intervention. The seamless flow of data directly into the Business Navigator ERP system ensures timely, accurate invoicing, alleviating the administrative burden and minimizing errors.
Improved Toner and Supply Management
Toner and consumable management are essential to a smooth MPS operation. BN Solutions has streamlined this process with an automated alert system that optimizes supply management. Now, through MPS Monitor, alerts are collected, validated, and verified in real-time, enabling Business Navigator to generate supply orders with enhanced accuracy. This proactive approach minimizes false alerts and eliminates the need for repeated data entry across multiple systems. By automating supply orders, MPS providers can better meet customer expectations for timely toner replacements, ultimately enhancing the user experience.
Bidirectional Data Sync and Simplified Workflows
One of the standout advantages of the BN Solutions and MPS Monitor integration is the bidirectional flow of data between systems. Business Navigator and MPS Monitor operate as a single cohesive workflow, eliminating the need for duplicative tasks across systems. When a new device is added or an existing device is moved to a new location, the integration automatically updates both systems, ensuring accurate data without manual re-entry. For instance, new installations are automatically configured in both Business Navigator and MPS Monitor, including the necessary account information and serial numbers, ensuring a seamless onboarding process for new devices.
Richard Cudovan, Managing Director at BN Solutions, explains: “MPS Monitor is a true value for every MPS provider: it sets the industry gold standard for security (according to Keypoint Intelligence), embedded Microsoft PowerBI for reporting purposes, direct access to the EWS of every device for remote service/support activities, unparalleled data quality and an extremely stable DCA. Furthermore, MPS Monitor supports all brands and all models available on our market. This secures the core processes of every dealer and improves operational efficiency”.
Extended Market Reach with Local Expertise
As BN Solutions focuses primarily on the Benelux region, the partnership brings local expertise and support to MPS providers operating in these markets. With a deep understanding of the needs of MPS businesses, BN Solutions offers unparalleled support to ensure that each provider can maximize the system’s efficiency and take full advantage of automation opportunities. The Business Navigator ERP system is also available in English, making this solution ideal for expanding into new markets, such as the Nordics or the UK and Ireland, in the future.
“By choosing Business Navigator as your ERP system, you’re investing in a solution specifically tailored to the complex business processes of Managed Print Service providers” adds Mark Kouwenberg, Director of Sales at MPS Monitor. “With deep expertise in the market, I can confidently say that Business Navigator is precisely aligned with the business needs of its users. Additionally, by partnering with BN Solutions, you’re gaining a strategic ally committed to fully understanding your unique goals and driving success through streamlined processes. Their dedicated support team, as I have seen firsthand, ensures you have the guidance and support needed at every step.”
Conclusion
The BN Solutions and MPS Monitor partnership is more than just a technical integration; it’s a step toward fully automated, simplified, and efficient MPS operations. For MPS providers looking to streamline their workflows, reduce manual tasks, and enhance overall efficiency, this partnership offers a powerful solution to do just that.
If you’re interested in learning more about how this integration could benefit your MPS operations, reach out to us today. Our team is ready to provide a tailored demonstration and discuss how BN Solutions and MPS Monitor can meet your unique business needs.
