MPS Monitor, a leading SaaS provider for remote monitoring in the Managed Print Services (MPS) industry, and Impact Networking, a prominent Managed Service Provider through its DOT Security cybersecurity partner, have announced the outstanding results of their recent cybersecurity assessments. Comprehensive penetration tests and code reviews conducted by DOT Security in November 2024 affirmed MPS Monitor’s robust security posture, reinforcing its commitment to delivering unparalleled protection to customers worldwide.

A Rigorous Cybersecurity Assessment

Given the extensive deployment of MPS Monitor’s Data Collection Agents (DCAs) across hundreds of thousands of networks, maintaining impeccable security is critical. DOT Security’s red team—comprised of seasoned experts in real-world hacking tactics—conducted a series of penetration tests to evaluate potential vulnerabilities. The tests included advanced strategies mimicking the techniques of today’s most sophisticated cyber threats. The results were unequivocal: MPS Monitor’s remote printer fleet management platform, including its portal applications, distributed architecture, and surrounding infrastructure, demonstrated exceptional resilience to cyberattacks.

In addition to penetration tests, a detailed code review was conducted on MPS Monitor’s latest DCA release. DOT Security praised the code as “skillfully crafted, well-documented, and securely built,” underscoring MPS Monitor’s meticulous attention to security across all aspects of its platform.

Proactive Defense Strategies

“We are thrilled with the testing outcome, as it reaffirms our platform’s ability to withstand evolving threats,” said Nicola De Blasi, Chief Strategy Officer at MPS Monitor. “Security is a foundational part of our business, and our continued collaboration with Impact Networking and DOT Security helps us stay one step ahead of cybercriminals. By proactively testing and enhancing our defenses, we ensure that our customers can trust MPS Monitor to maintain the highest security standards.”

MPS Monitor’s commitment to security extends beyond testing. The SaaS platform complies with ISO27001, SOC 2 Type 2, and CSA STAR Level 2—globally recognized standards that validate rigorous security controls and data protection best practices in cloud-based environments. These certifications, coupled with regular testing, set MPS Monitor apart as a benchmark for SaaS security in the MPS industry.

Insights from the Partnership

Patrick Layton, President of Managed IT Services / Partner at Impact Networking, praised the collaboration: “MPS Monitor’s dedication to ongoing security testing and proactive response to potential vulnerabilities exemplify what modern SaaS companies should strive for. Our DOT Security team prides itself on helping organizations ensure their cyber defenses are ready for real-world threats, and MPS Monitor continues to exceed expectations in every assessment.”

Commitment to Continuous Improvement

Looking ahead, MPS Monitor plans to expand its cybersecurity initiatives further. Penetration tests will continue to be conducted semi-annually, involving multiple cybersecurity teams to provide diverse perspectives and cutting-edge testing methodologies. By consistently evolving its defense strategies, MPS Monitor ensures its customers and partners remain protected against emerging threats.

This rigorous approach reflects MPS Monitor’s broader mission: delivering a high-quality, secure service that supports its customers’ operations while mitigating risk. As cyber threats become more sophisticated, MPS Monitor stands out as a trusted partner that places security at the forefront of its innovation.

Securing the Future of SaaS in MPS

For businesses relying on Managed Print Services, cybersecurity is not just a priority—it’s a necessity. With a proven track record of resilience against cyber threats and a steadfast commitment to proactive defense, MPS Monitor exemplifies what it means to be a leader in SaaS security. By fostering strong partnerships and maintaining a forward-thinking approach, the company ensures that its platform is equipped to handle today’s challenges while preparing for the unknowns of tomorrow.

Download the whitepaper here

 

In the dynamic Spanish printing industry, where customers demand the best efficiency and precision, ADV has established itself as a leading provider of ERP solutions. Founded in 1992, ADV has constantly grown to become the major player in Spain’s printer dealer market, serving over 450 customers and boasting an 80% market share in the printing industry vertical.

With a team of 40 professionals, ADV stands out for its focus on specialized verticals and its highly customized ERP solutions. While the company has expanded into other sectors such as shipment and food industry, their core strength remains in the printing industry, where they continue to serve both medium and large dealers with tailored solutions backed by exceptional local support.

“We’re proud to say that our success in the Spanish market comes from our unwavering commitment to specialization,” says Eduardo Lopez Fuentes, Business Development Manager at ADV. “Rather than competing with large-scale ERP providers, we’ve chosen to excel in specific verticals, ensuring our solutions precisely meet the unique and changing needs of our customers.”

The integration with MPS Monitor: simplicity and automation

The integration between ADV’s ERP and MPS Monitor’s printer fleet management platform brings significant advantages to dealers and Managed Print Services providers. The partnership focuses on two critical areas: automated counter management and streamlined consumable ordering. This integration minimizes manual data entry, reduces human error, and provides real-time access to accurate device data.

The automated “counter-to-invoice” process is a key aspect of the integration between the ERP and the remote device monitoring SaaS platform, allowing administration departments to work more efficiently with real-time data synchronization. Moreover, the automated toner and consumable replenishment system helps prevent common mistakes such as incorrect device assignments, timing or customer deliveries.

“The long-term partnership between MPS Monitor and ADV represents a significant step forward for print dealers in Spain,” notes Mark Kouwenberg, Director of Sales at MPS Monitor. “By automating crucial processes like counter collection and consumable ordering, we’re helping dealers not only to save valuable time and improve their operational efficiency, but we facilitate growth and profitability. Process automation and integration are critical success factors to take a Managed Print Services business to the next step.“

A look into the future: the integration of new features

Looking ahead, the partnership between ADV and MPS Monitor is set to introduce several innovative features. One of the most anticipated developments is the integration of panel messages for error and incident reporting, simplifying and accelerating the entire process of problem management and resolution. Additionally, plans are underway to implement embedded web server access, which will transform how dealers provide remote support to their customers.

This upcoming feature will enable dealers to connect directly to their customers’ devices through a secure API, eliminating the need for customer intervention or third-party remote access tools. This capability will allow dealers to address issues such as scan-to-email problems proactively, often before customers even become aware of them.

Conclusion

As ADV continues to focus on serving the Spanish market with its dedicated local support team, this partnership with MPS Monitor demonstrates both companies’ commitment to delivering innovative solutions that address real business challenges in the printing industry. Through this collaboration, Spanish print dealers can access best-in-class ERP capabilities seamlessly integrated with MPS Monitor’s advanced print management features, creating a comprehensive solution that drives efficiency and growth in their businesses.

MPS Monitor, a global leader in Software-as-a-Service (SaaS) solutions for the Managed Print Services (MPS) industry, is celebrating an unprecedented year of success. In 2024, the company achieved a 36% year-over-year revenue increase, expanded its operations into North America, and restructured its distribution model in the Americas to better serve its growing customer base. These achievements underscore MPS Monitor’s commitment to innovation, operational excellence, and delivering value to Dealers and Managed Print Providers worldwide.

Key Achievements in 2024

Exceptional Growth and Industry Impact

MPS Monitor’s 36% revenue growth in 2024 reflects a substantial increase in the adoption of its platform. The company also expanded its fleet of managed devices by 30%, solidifying its position as a trusted global leader in MPS SaaS technology. Today, MPS Monitor manages over 2.3 million devices across 75 countries, demonstrating its unmatched expertise and reach.

Throughout the year, the platform received high praise from top-tier analysts, evaluators, and industry organizations, including IDC, Keypoint Intelligence, Quocirca, and the Managed Print Services Association (MPSA). These recognitions highlight MPS Monitor’s technological excellence and its pivotal role in driving digital transformation in the print management industry.

Strengthened Presence in North America

A major milestone for its growth in 2024 was the establishment of a fully staffed North American team, including local Senior Management and Technical Implementation and Support professionals. This expansion ensures that MPS Monitor can comprehensively serve customers across all time zones. To further bolster its North American operations, MPS Monitor signed a strategic integration agreement with DXOne ERP, a leading Cloud ERP solution designed specifically for the Office Technology industry.

The new North American team and integration capabilities allow Dealers and Managed Print Providers to access tailored solutions, faster response times, and seamless platform integration—delivering significant value to customers in the region.

Restructured Distribution Channel in the Americas

To enhance its reach and support in the Americas, MPS Monitor entered into non-exclusive distribution agreements with three major players in the Imaging channel: EcoprintQ, Predictive Insight, and Katun USA. These partners will focus on driving sales and providing dedicated support resources, ensuring that Dealers and MPS providers can leverage MPS Monitor’s industry-leading platform effectively.

Benefits for North American Dealers and Managed Print Providers

MPS Monitor’s enhanced organization and distribution model in North America offer numerous advantages for Dealers and Managed Print Providers:

• Faster Response Times: Dedicated local support teams provide real-time assistance, ensuring timely and tailored solutions.
• Customized Solutions: Collaboration with established industry partners ensures a deep understanding of market dynamics, enabling the delivery of innovative, customized services.
• Streamlined Integration: Seamless integration with DXOne ERP and other top-tier solutions accelerates digital transformation and optimizes operational efficiency.
• Unmatched Security and Compliance: With ISO27001, SOC 2 Type 2, and CSA STAR Level 2 certifications, MPS Monitor sets a new standard for SaaS security and compliance in the print management space. This ensures Dealers and their customers are protected against the inherent risks of SaaS monitoring platforms.

Leadership Perspectives

“Our achievements in 2024 reflect MPS Monitor’s commitment to driving innovation and operational excellence in the Managed Print Services industry,” said Nicola De Blasi, Chief Strategy Officer at MPS Monitor. “By expanding our North American presence and partnering with key distribution players, we are better positioned than ever to meet the evolving needs of our customers worldwide. Our relentless focus on security and compliance sets us well ahead of the competition, making MPS Monitor the preferred choice for Dealers and Managed Print Providers.”

Sarah Henderson, Regional Director at MPS Monitor USA, emphasized the significance of the North American expansion: “The establishment of a North American-based team underscores our determination to offer the highest level of service and support to our customers on this continent. We look forward to strengthening relationships with our partners, enabling them to access our industry-leading platform with greater ease, and ensuring complete coverage from coast to coast.”

Looking Ahead

As MPS Monitor celebrates its record-breaking growth in 2024, the company remains focused on its mission to provide innovative solutions that empower Dealers and Managed Print Providers to achieve new levels of efficiency and development. With its expanded North American presence, enhanced distribution network, and continued emphasis on security and compliance, MPS Monitor is poised to deliver even greater value to its customers in 2025 and beyond.

Case study QPC Group

Introduction

QPC Group, an Australian office technology provider, is on a mission to help businesses work smarter by embracing automation and streamlined workflows. From managed print services and interactive boards to video conferencing systems and VoIP, QPC Group provides innovative solutions to improve productivity and operational efficiency for companies across Australia and New Zealand. With a strong footprint in sectors like healthcare, mining services and hospitality, QPC Group has grown to become a trusted partner in office technology, offering solutions that align with their clients’ unique needs.

The Challenge

In 2010, QPC Group set out to find a device management software platform that could effectively remotely manage its print and copier services. Their initial choice of a local solution and then the migration to a Canadian system worked for a time but proved complicated and limited in scalability. As the business expanded and technology evolved, the need for a more integrated, efficient printer fleet management solution became evident. When an HP solutions specialist recommended MPS Monitor—a SaaS platform known for its comprehensive integration capabilities—QPC Group found a perfect match for their growing needs. In 2019, they began a gradual migration to MPS Monitor, starting with about 50 devices.

The Transition to MPS Monitor

QPC Group was immediately drawn to MPS Monitor’s flexibility and ease of use. This printer fleet management solution allowed them to manage an expanding portfolio of devices across multiple brands, including HP, Lexmark, Epson, and Fujifilm. The integration with HP’s Smart Device Services (SDS) was especially valuable, enabling remote management for tasks like rebooting devices, updating firmware, and accessing the embedded web server (EWS) to troubleshoot issues. This functionality aligned perfectly with QPC Group’s commitment to responsive, efficient service.

“MPS Monitor’s integration with HP SDS allows us to resolve client issues remotely and minimize on-site visits, fitting our promise of exceptional and fast service,” says Lisa Spark, Co-Founder & General Manager of QPC Group.

Boosting Operational Efficiency with Automation

The decision to fully transition to MPS Monitor was driven by the printer monitoring platform’s seamless integration with accounting systems, particularly Xero, and its robust contract management capabilities. Automating billing processes—like cost-per-page tracking and toner level monitoring—eliminated many manual tasks and allowed QPC Group to focus on higher-value activities. By consolidating two monitoring systems into one, the team reduced its administrative workload by 70%.

API integration provided further gains, allowing for automated data entry and simplified inventory management. MPS Monitor’s customizable “Days to Empty” (DTE) feature was another standout. This tool allowed QPC Group to set precise toner-level alerts tailored to different regions, improving their inventory planning and management.

 

Streamlined Billing with Xero Integration

A highlight of the QPC Group and MPS Monitor partnership was the integration with Xero, a leading accounting platform in Australia. This allowed for consolidated billing, enabling clients to receive a single invoice covering all services. The streamlined approach simplified payments for clients and provided operational resilience, as backup personnel could process invoices with ease.

Chin Yoon, Managing Director of MPS Monitor Asia, played a key role in making the transition smooth. His regional insights and dedicated support allowed QPC Group to transition seamlessly. “With Chin’s guidance and consistent support, we were able to leverage MPS Monitor’s full potential,” adds Lisa.

Key Outcomes and Benefits

Since adopting MPS Monitor’s print fleet management solution, QPC Group has achieved a higher level of automation and efficiency. Automated monthly billing and streamlined contract management have freed the team to focus on business development. MPS Monitor’s reporting tools, such as shipping statistics and toner depletion forecasts, help QPC Group plan inventory more accurately, minimizing unnecessary part replacements and reducing costs.

Future Growth with MPS Monitor

With plans to scale to manage up to 10,000 devices, QPC Group’s partnership with MPS Monitor has positioned them well for future growth. Their ongoing commitment to automating internal processes is integral to their strategy, and they aim to continue innovating their billing and contract management operations to meet evolving customer needs.

Conclusion

QPC Group’s journey with MPS Monitor demonstrates how integrated automation can transform Managed Print Services. By leveraging MPS Monitor’s powerful tools and support, they have streamlined operations, reduced manual workload, and established a strong foundation for scalable growth. This partnership exemplifies QPC Group’s commitment to working smarter, enabling their clients across Australia and New Zealand to operate efficiently and effectively.

Download the complete case study here

MPS Monitor, a leading provider of Software-as-a-Service (SaaS) platform for remote printer and MFP fleet management, is proud to be a Gold Sponsor of the Executive Connection Summit (ECS) in Scottsdale from January 12-15, 2025. This exclusive event will bring together leaders, innovators, and experts, from the printing and imaging industry, providing a unique opportunity for learning, networking, and growth.

To get a sneak peek, check out a special message from our Regional Director, Sarah Henderson, in her latest video. Sarah answers the important question: “What gift are you giving yourself as a business leader?” Alongside Nicola De Blasi, Alessandro Cirelli, and Aidin Mohsenin, Sarah will be attending the event and looks forward to connecting with you in Scottsdale.

Why Attend ECS?

ECS offers a powerful platform for those looking to stay ahead in the rapidly evolving business landscape. Attendees will gain insights into industry trends, innovation, and leadership strategies. Sarah will also participate in the panel discussion “Will You Be on the Money Train or Run Over By It?” to explore how businesses can embrace change and thrive in today’s dynamic industry.

Exclusive Offer for MPS Monitor Customers

If you’re an MPS Monitor customer, you can access a special price for your ECS 2025 ticket! For more information on how to take advantage of this offer, feel free to reach out to Sarah Henderson directly, at sarah.henderson@mpsmonitor.com.

 

The long-standing partnership between Infominds and MPS Monitor exemplifies a model of technological synergy in the Managed Print Services (MPS) sector. Thanks to the seamless integration between MPS Monitor’s remote device management SaaS platform and Infominds’ RADIX ERP software, MPS providers can optimize toner supply management, meter reading, and invoicing processes. This powerful integration enhances operational efficiency, accelerates workflows, and supports more effective resource management.

Founded in 2017 through the merger of ACS Data Systems’ software division and Ergo Software, Infominds leverages over 35 years of experience in software development and hardware sales. Operating from offices in Bressanone, Bolzano, Verona, and Munich, the company has earned a solid reputation in the ERP software market. Infominds’ flagship ERP solution, RADIX, is specifically designed to meet the unique needs of MPS operators and IT dealers. With a team of 140 experts, the company delivers innovative solutions, consultation, and support to over 2,500 customers across Italy and Germany.

The benefits of integration for MPS providers

The integration of MPS Monitor’s printer fleet management solution with RADIX offers substantial advantages to MPS providers, simplifying and streamlining operations. RADIX users gain direct access to MPS Monitor’s data—such as counters, toner levels, and other consumables—without needing separate logins or interfaces. Real-time synchronization ensures seamless and transparent fleet management.

A standout feature of this integration is its robust SLA (Service Level Agreement) monitoring. Advanced notification systems alert customers to anomalies, such as devices failing to send data, reducing supply interruptions. RADIX also leverages advanced algorithms to generate service tickets, enhancing the scheduling and efficiency of maintenance activities.

Paul Schaefer, Advisor to Infominds, highlights the partnership’s value: “Partnering with MPS Monitor allows us to offer an integrated and automated solution that simplifies operations for our customers while ensuring fast and reliable management.”

MPS Monitor’s printer monitoring platform goes beyond meters and toners, providing data on other consumables and predictive analytics for optimized technical intervention planning. For example, it can predict service needs and create tickets that allow technicians to pre-schedule consumable replacements, minimizing machine downtime.

Additionally, the Remote Web Access feature enables technicians to remotely access device panels via the RADIX console, streamlining interventions while maintaining stringent security standards. This functionality is available for compatible machines and represents a significant leap forward in automated print service management.

Looking ahead: innovation and expansion

For the past 16 months, Infominds has been rolling out RADIX+, a completely revamped version of its ERP software developed in collaboration with the University of Trento. With an improved user interface and enhanced UX/UI design, RADIX+ has been enthusiastically embraced by customers for its increased efficiency and user-friendliness. The software readily integrates new features and device data capabilities introduced by MPS Monitor, significantly speeding up billing processes and further improving efficiency.

The future looks bright for this partnership, with plans to expand into adjacent markets like Austria and Switzerland. Infominds and MPS Monitor remain committed to evolving their integration to deliver high-performance print solutions that meet emerging market demands.

Mark Kouwenberg, Director of Sales at MPS Monitor, shares his perspective: “Our collaboration with Infominds enables us to address the needs of MPS providers and client companies alike, offering reliability and solid performance. We’re excited about the opportunities this partnership will continue to create.“

With RADIX and MPS Monitor, MPS providers have access to cutting-edge tools that streamline processes, enhance productivity, and deliver outstanding results for their customers.

If you’re interested in learning more about how this integration could benefit your MPS operations, reach out to us today. Our team is ready to provide a tailored demonstration and discuss how Infominds and MPS Monitor can meet your unique business needs.

 

As the Managed Print Services (MPS) industry rapidly evolves, automation and streamlined workflows have become essential for providers aiming to improve efficiency and service quality. The integration of BN Solutions’ Business Navigator ERP platform with MPS Monitor’s leading SaaS solution brings substantial value to the MPS industry, offering end-to-end automation for key processes such as invoicing, counter data collection, and toner management.

BN Solutions is a seasoned software developer with over 25 years of MPS experience. Their Business Navigator ERP system, launched in 2004, is designed specifically for MPS providers in the Netherlands and Belgium, supporting efficient and accurate business operations. MPS Monitor, in turn, manages over 2.1 million devices and 50 billion pages annually, helping MPS providers worldwide leverage a secure, high-performing platform to oversee and optimize print fleets. Together, BN Solutions and MPS Monitor deliver powerful tools for MPS providers to navigate the complexities of today’s market with ease and precision.

Automation of Counter Collection and Invoicing

 

One of the primary challenges in MPS is accurate and timely counter data collection, often the foundation of invoicing processes. Previously, this involved a series of manual steps and multi-system checks to ensure data was accurate, particularly for those relying on various OEM tools. BN Solutions recognized the need for a streamlined approach. Through this integration, MPS Monitor now enables automated counter data retrieval from connected devices, significantly reducing manual intervention. The seamless flow of data directly into the Business Navigator ERP system ensures timely, accurate invoicing, alleviating the administrative burden and minimizing errors.

 

Improved Toner and Supply Management

 

Toner and consumable management are essential to a smooth MPS operation. BN Solutions has streamlined this process with an automated alert system that optimizes supply management. Now, through MPS Monitor, alerts are collected, validated, and verified in real-time, enabling Business Navigator to generate supply orders with enhanced accuracy. This proactive approach minimizes false alerts and eliminates the need for repeated data entry across multiple systems. By automating supply orders, MPS providers can better meet customer expectations for timely toner replacements, ultimately enhancing the user experience.

 

Bidirectional Data Sync and Simplified Workflows

One of the standout advantages of the BN Solutions and MPS Monitor integration is the bidirectional flow of data between systems. Business Navigator and MPS Monitor operate as a single cohesive workflow, eliminating the need for duplicative tasks across systems. When a new device is added or an existing device is moved to a new location, the integration automatically updates both systems, ensuring accurate data without manual re-entry. For instance, new installations are automatically configured in both Business Navigator and MPS Monitor, including the necessary account information and serial numbers, ensuring a seamless onboarding process for new devices.

Richard Cudovan, Managing Director at BN Solutions, explains: “MPS Monitor is a true value for every MPS provider: it sets the industry gold standard for security (according to Keypoint Intelligence), embedded Microsoft PowerBI for reporting purposes, direct access to the EWS of every device for remote service/support activities, unparalleled data quality and an extremely stable DCA. Furthermore, MPS Monitor supports all brands and all models available on our market. This secures the core processes of every dealer and improves operational efficiency”.

 

Extended Market Reach with Local Expertise

As BN Solutions focuses primarily on the Benelux region, the partnership brings local expertise and support to MPS providers operating in these markets. With a deep understanding of the needs of MPS businesses, BN Solutions offers unparalleled support to ensure that each provider can maximize the system’s efficiency and take full advantage of automation opportunities. The Business Navigator ERP system is also available in English, making this solution ideal for expanding into new markets, such as the Nordics or the UK and Ireland, in the future.

“By choosing Business Navigator as your ERP system, you’re investing in a solution specifically tailored to the complex business processes of Managed Print Service providers” adds Mark Kouwenberg, Director of Sales at MPS Monitor. “With deep expertise in the market, I can confidently say that Business Navigator is precisely aligned with the business needs of its users. Additionally, by partnering with BN Solutions, you’re gaining a strategic ally committed to fully understanding your unique goals and driving success through streamlined processes. Their dedicated support team, as I have seen firsthand, ensures you have the guidance and support needed at every step.”

 

Conclusion

The BN Solutions and MPS Monitor partnership is more than just a technical integration; it’s a step toward fully automated, simplified, and efficient MPS operations. For MPS providers looking to streamline their workflows, reduce manual tasks, and enhance overall efficiency, this partnership offers a powerful solution to do just that.

If you’re interested in learning more about how this integration could benefit your MPS operations, reach out to us today. Our team is ready to provide a tailored demonstration and discuss how BN Solutions and MPS Monitor can meet your unique business needs.

 

 

We are thrilled to announce that MPS Monitor has been honored with the prestigious 2024 MPSA Leadership Award in the category of Best MPS Software Provider. This recognition underscores our commitment to innovation, quality, security, and customer satisfaction in the Managed Print Services sector.

The MPSA Leadership Awards celebrate the achievements of industry leaders and innovators who push the boundaries of what’s possible in MPS. The judging panel, comprised of esteemed leaders from the MPSA membership and led by members of the MPSA Executive Committee, meticulously reviewed each submission to ensure impartiality and adherence to strict guidelines. We are proud to have been selected as a winner in the Best MPS Software Provider category, a testament to our dedication to excellence.

The Best MPS Software Provider category specifically values organizations that develop software solutions tailored to the Managed Print Services sector. MPS Monitor has been recognized for its excellence in offering a comprehensive solution, designed to empower office equipment dealers, MPS providers, and aftermarket supplies resellers to effectively manage their fleets remotely through a modern and secure SaaS platform.

In addition to this remarkable achievement, MPS Monitor has also received an Honorable Mention in the Best MPS Innovation category. This award recognizes individuals and organizations that introduce groundbreaking developments and initiatives capable of redefining the industry landscape. Our inclusion in this category, which earned us this mention, reflects our relentless pursuit of innovative solutions that benefit our clients and the MPS community as a whole, particularly through the development of new features such as support for label printers in our platform.

Sarah Henderson, Regional Director for North America, had the honor of representing MPS Monitor during the livestream award ceremony on October 15. Sarah expressed her pride in this achievement, stating, “Winning the MPSA Leadership Award for Best MPS Software Provider reinforces our commitment to innovation and the continuous improvement of our SaaS platform. It also confirms our mission to lead and innovate in the Remote Monitoring and Management (RMM) market for printing devices of all brands.”

MPS Monitor’s success not only highlights our commitment to innovation but also reflects our growing presence in the North American market. With a dedicated team of developers, technical implementation managers, and sales representatives, we are well-equipped to support the MPS providers in managing their customers’ printing needs effectively and efficiently. This award is a significant milestone in our journey, confirming our increased market share and our role as a trusted partner in the MPS community in North America.

You can access the recording of the award ceremony through this link 

For more information on the MPSA Leadership Awards please visit MPSA website here

We did it again! Our platform stood out in Keypoint Intelligence evaluations

MPS Monitor, our leading SaaS platform for remote printer and MFP fleet management has achieved a Platinum rating from Keypoint Intelligence, earning a perfect score of 5 out of 5 in all evaluated categories: features and productivity, usability, IT admin and security, support & training, and value. This exceptional performance also secured the prestigious 2024 Pick Award for our SaaS platform, in the category Smart Workplace Solution.

Keypoint Intelligence’s rigorous evaluation highlighted MPS Monitor’s comprehensive capabilities in remote monitoring and management of printer and MFP fleets: “MPS Monitor comes with all the features that print providers need to oversee and secure distributed print fleets across various customer locations. […] MPS Monitor can help dealers simplify processes, reduce the cost of doing business, accelerate cash flows, increase customer satisfaction and retention rates, and identify new sales and service opportunities within customer accounts”.

The platform’s user-friendly setup, requiring only the MPS Monitor DCA utility installation, ensures quick and straightforward data collection from devices. This enables access from any web-enabled device, with optimal interaction on desktops or tablets. Additionally, MPS Monitor archives extensive device data, including operational messages and historical information, enhancing dealer responsiveness through customizable alert emails.

The integration with Microsoft PowerBI enriches the service, offering dealers dynamic data analysis tools to identify sales opportunities and manage costs. PowerBI’s reporting capabilities allow for real-time data visualization adjustments and support comprehensive consumables management and seamless data exportation for invoicing and logistics. Keypoint Intelligence praised the inclusion of instructional resources that make it easier for dealers to utilize these advanced features.

“MPS Monitor has significantly upgraded its service offerings with notable enhancements designed to optimize operational efficiency”, Keypoint Intelligence states in its report. The integration of advanced HP Smart Device Services (SDS) tools like HP JAMC, HP Smart Device Agent, and HP SDS Cloud DCA, along with the introduction of DCA 4, provides robust diagnostic capabilities and improved device management. New analytical features, including the Supplies Intelligence Dashboard and Customer Contract Dashboard, alongside two innovative APIs, streamline data integration and analysis. The addition of languages such as Polish, Thai, Vietnamese, and Traditional Chinese since the last evaluation further broadens the platform’s accessibility.

 

In the report, Keypoint Intelligence highlighted the key benefits brought by MPS Monitor’s platform, as following:

• “It reduces IT costs”
• “Proactive customer service”
• “Do more with HP devices”
• “Supercharge your business with analytics”
• “Create contracts and invoices”
• “Logistic management for consumables”
• “A holistic security approach”.

The Pick Award was granted to MPS Monitor for the results achieved in the testing and other compelling reasons. Keypoint Intelligence lauded our platform for its holistic approach to security, exceptional customer support, and proactive service capabilities. In detail, MPS Monitor employs robust security features, including two-factor authentication, SSO integration with Azure AD and Okta, and encrypted communications using HTTPS and SNMP protocols. The platform’s data centers, protected by armed guards and advanced surveillance systems, are ISO 27001-certified, GDPR-compliant, and undergo regular penetration testing and SOC 2 Type 2 audits.

Moreover, MPS Monitor’s customer support is highly responsive, with 95% of issues actioned within the same or next business day. Support is included in the subscription and available via different channels and tools and a built-in ticketing system, which tracks issues and provides updates. Dealers benefit from a wealth of downloadable manuals, FAQs, and tutorial videos accessible through the Help menu, along with a Communications screen for new feature announcements and updates.

Overall, MPS Monitor confirms its position as a leading comprehensive, secure, and highly effective solution for managed print services. MPS Monitor’s dynamic data analytics features empower dealers to optimize their sales, marketing, and service departments, driving business growth and operational efficiency. MPS providers can also export data in many different formats, to simplify analysis in other programs.

“We are proud and deeply honored to receive these two prestigious recognitions from Keypoint Intelligence,” commented Nicola De Blasi, Chief Strategy Officer of MPS Monitor. “These awards are a testament of our unwavering dedication to innovation and excellence. They inspire us to continuously enhance our platform to help dealers not only meet but exceed the evolving demands of their customers, all while navigating the increasingly complex landscape of managed print services.”

Read the complete Solution Report here and the Pick Award article here

Read Keypoint Intelligence press release here

Download MPS Monitor brochure here

Discover all the capabilities of MPS Monitor praised by Keypoint Intelligence by requesting a free 30-day trial.

 

About Keypoint Intelligence
For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.

 

About BLI Smart Workplace Solution Pick Awards
Buyers Lab Smart Workplace Solution Picks stand alone in the industry and are hard-earned awards as they are based on rigorous testing, including evaluation of key attributes such as features, usability, and value. Each product that passes its Keypoint Intelligence lab test earns a Platinum, Gold, Silver, or Bronze rating, with the best performers qualifying as Pick contenders.

 

 

MPS Monitor has been featured in Quocirca’s Print Security Landscape 2024 report. In this document, Quocirca identifies significant trends in the print security landscape and underlines our robust security features, posture, and strategy: “MPS Monitor continues to advance the security features of its device management platform. The company has adopted a security and data protection by default and by design approach, which sees robust security controls implemented throughout the development and release process.”

Print Security Landscape 2024: key insights

The rise of hybrid work and AI has introduced new print security challenges, pushing manufacturers and channel partners to prioritize integrated security solutions. Quocirca’s study reveals significant advancements in security among leading printer manufacturers. As remote work blurs security boundaries, unsecured public networks and employee-owned printers have heightened risks, making print security a priority on IT agendas.

Despite progress, print-related data breaches remain a concern, with 67% of organizations reporting data losses in 2024, up from 61% the previous year. Midmarket businesses have been most affected, with breach costs rising to £1 million. Additionally, AI-driven security threats have come into focus, with 83% of respondents acknowledging AI’s crucial role in identifying risks. Quocirca emphasizes the need for comprehensive strategies, including fully managed print services and support for mixed fleets, to mitigate these growing security challenges.

MPS Monitor: a Security-First approach

MPS Monitor has been recognized for advancing the security features of its device management platform and its security by-design and by-default approach. “MPS Monitor 2.0 is a cloud-native SaaS solution for remote monitoring and management of printers, MFPs, and label printers that enables dealers to streamline billing, meter reading, and automated supplies replenishment. […] Its cloud-based SaaS device management platform offers a robust set of security features and capabilities to protect data, user accounts, and infrastructure, such as single sign-on integration and multi-factor authentication, as well as physical security measures to safeguard the data centres against unauthorised access”.    

MPS Monitor’s key differentiators:

• Security Certifications: Achieving compliance with ISO 27001, SOC 2 Type 2, and CSA STAR Level 2 demonstrates our dedication to maintaining the highest security standards.
• High-Security Data Centers: Our services are hosted in secure data centers with 24×7 monitoring, real-time alerting, and continuous vulnerability assessment.
• Software Integrity: We employ stringent security measures in our development and release processes, including external cybersecurity firm reviews.
• User Account Security: Multi-factor authentication and SSO integration with Azure Active Directory and Okta ensure secure user access.
• Secure Data Collection: Our DCA technology is continuously assessed for security, using secure protocols and ports for data collection.
• Device Web Access (DWA): This feature allows secure browsing of printer web pages, bolstered by MFA and strict access policies.
• AI-Embedded Technology: Our tailored Generative AI system provides timely and accurate insights into our security posture.
• Label printers support: MPS Monitor ensures secure monitoring of label printers through DWA technology, which uses unique features and procedures to prevent its use as an attack vector.

For further information and the key insights about the print security landscape 2024, you can read the excerpt of the Quocirca report here.

Feel free to experience the MPS Monitor top notch security yourself amongst many other features by requesting a free of charge 30-day trial.

 

 

As organizations increasingly embrace Software as a Service (SaaS) solutions, the need for robust security measures becomes paramount. The IDC Spotlight, sponsored by MPS Monitor, “Driving Higher Standards in SaaS Security for Managed Print Services” offers a comprehensive look at current trends, challenges, and best practices in this space. It underlines the importance of security in SaaS applications, especially in the context of Managed Print Services (MPS), and also validates MPS Monitor’s security posture.

IDC’s opinion on MPS Monitor: a model for secure SaaS in MPS

According to the IDC Spotlight, “Established in 2010, MPS Monitor has emerged as a pioneering force in the global MPS industry. Since its inception, MPS Monitor has drawn a path of success across all continents, with headquarters in Europe and direct operations in North America and Asia. At the heart of its mission lies a commitment to establishing itself as the market leader in remote monitoring and management (RMM) of printers and multifunction devices of all brands.”

MPS Monitor has made significant investments in security, achieving certifications such as ISO/IEC 27001, AICPA SOC2 Type 2, and CSA Star Level 2. These certifications are renewed and rigorously tested regularly, demonstrating MPS Monitor’s commitment to maintaining high-security standards.

Some of the key security features of MPS Monitor include:

• Modern Coding Practices: Unlike many legacy MPS solutions, MPS Monitor’s codebase is built with modern security standards in mind, ensuring it is up-to-date and resilient against threats.
• Continuous Testing and Updates: MPS Monitor’s critical components, such as the Data Collection Agent (DCA), undergo regular code reviews and external security checks before each release. Their cloud systems are penetration-tested biannually.
• Advanced Authentication Mechanisms: MPS Monitor employs robust authentication methods, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA), enhancing overall security.

Growing adoption of SaaS software and security imperatives

The rapid shift towards SaaS platforms is transforming how businesses operate. As reported in IDC Spotlight, “As of 2024, 53% of organizations worldwide are using software-as-a-service (SaaS) solutions, and a reported 80% of organizations plan to convert all their systems to SaaS by 2025.” The allure of SaaS lies in its promise of fast solution deployment, reduced burden on internal IT resources, and simplified operations. However, IDC highlights a critical oversight in this rush: security. Many organizations focus on the benefits of SaaS without giving adequate attention to the associated security risks.

 

Managed Print Services are not immune to this trend. The document notes that 49% of organizations with over 100 employees have adopted cloud-based print solutions, with some suppliers seeing up to 50% annual growth in their cloud offerings. Despite this, many MPS software vendors have lagged in developing robust security capabilities, often only addressing document and device security superficially. The real need is for a holistic security approach that includes rigorous testing and compliance with international standards.

Market trends and challenges for SaaS and MPS

In this shift towards SaaS solutions, many legacy print and device management applications are being adapted for cloud environments without the necessary redesign or implementation of robust security measures. These older systems often lack true multitenancy, data separation, API security, and strong authentication, making them vulnerable to the myriad threats posed by public Internet exposure.

On the other hand, all SaaS companies face increasing security challenges as their platforms grow, expanding their attack surfaces and becoming prime targets for cyberattacks. Critical risks include account hijacking and supply-chain compromises, where attackers infiltrate development pipelines to embed malware in code updates. In the MPS world, Data Collection Agents (DCAs) can become gateways for network intrusions. Many organizations, constrained by limited IT security budgets and a lack of awareness, underestimate these risks, often failing to invest adequately in security measures.

As highlighted by IDC, there is a significant need for a shift in perception, recognizing that comprehensive and proactive security strategies are essential for safeguarding print and device management systems in the SaaS era. A modern cloud-native approach, with security integrated from the ground up, is crucial for maintaining the integrity and safety of these platforms. In this context, dealers play a key role in helping companies navigate this complex landscape.

A strategic approach: balancing modernization with security

Although companies are integrating SaaS software into their MPS strategies to modernize their IT infrastructure, there’s a disconnect between the security priorities reported by organizations and what current MPS solutions offer. While security is a top concern, few solutions meet the high-security standards required by modern print architectures.

 

To mitigate these risks, IDC recommends some best practices for ensuring SaaS platforms do not introduce additional security vulnerabilities, including:

• Develop and integrate comprehensive corporate security policies from the outset.
• Evaluate SaaS providers’ security postures and ensure compliance with recognized standards.
• Regularly perform security audits and keep systems updated.
• Adopt a Zero Trust architecture, treating every network device and connection as a potential threat.

IDC foresees a transformative period for the office print market, driven by Managed Print Services that prioritize security. We believe MPS Monitor stands out for its unparalleled focus on security and compliance, setting a benchmark for other vendors in the industry.  As companies seek to modernize their print infrastructure, they must prioritize solutions that offer comprehensive security features and continuous testing to safeguard their networks against emerging threats.

Download IDC Spotlight here

 

by Nicola De Blasi, CEO of MPS Monitor

Although we talk a lot about Managed Print Service (MPS) solutions, it’s relatively rare to look under the bonnet and explore their actual mechanics. But Data Collection Agents (DCAs) are pivotal to the success of any MPS solution. Their reliability, redundancy, and the quality of information delivered distinguish a market-leading Managed Print Service from an ‘also-ran’. They also impact dealers in terms of their ability to save costs, improve efficiency, boost customer satisfaction levels, and retain clients.  

Dealing with DCA Redundancy

As a dealer, you will probably have installed a fair few DCAs on customer premises. Perhaps it’s not something you’ve given much thought to, but the DCAs for many device management solutions have no built-in redundancy.

This may not be a problem for larger customers as the DCA is probably on a virtual server in a dedicated server room or data center. In these instances, your DCA gets the enterprise IT treatment. It is backed up and replicated as part of your customer’s disaster recovery and business continuity program. But you’re relying on the redundancy in their IT network rather than the redundancy in your MPS solution. And that should trouble you if you’re looking to deliver the very best quality of customer service.

DCA redundancy becomes a real issue for dealers across their smaller and mid-sized clients. There may not be a central server or reliable backup and recovery procedures in place. Without an on-site server, dealers have no choice but to install a single DCA on a single networked PC. If that PC fails, becomes corrupted, or doesn’t get switched on one morning, the DCA doesn’t gather its data, and the MPS solution stops functioning. The problem is somewhat lessened if the PC with the DCA is backed up regularly. But it still won’t help if the actual machine isn’t switched on or can’t connect to the network for any reason.

DCAs could also be removed during automated OS or software. Other scenarios include DCA removal by IT admins because they don’t recognize it or the DCA is not on the officially approved software list. In some instances, DCAs are also removed by IT admins — or even the actual machine users — in the belief that they’re slowing down processing speeds.

Reinstalling DCAs — A Thankless Task

If a DCA with no in-built resilience fails, then the MPS solution grinds to a halt. Most MPS solutions will alert dealers and end-users. MPS Monitor’s dashboard, for example, clearly shows when DCAs have failed or have become disconnected. Users can then drill down into the DCA page and find out probable causes. Dealers and customers have the option to receive automated emails when DCAs fail — these can be delivered immediately or after a pre-configured time-lag.

Once a DCA failure is identified, it’s a case of ascertaining if your customer can carry out the reinstallation themselves, whether you could guide them through the process over the phone or if you have to set up remote access to their network and carry out the reinstallation that way.

Sadly, there are no good options here. DCA reinstallation is a time-consuming job, and — even though failures aren’t usually the dealer’s fault — they typically get the blame. Unfair as it sounds, they’re the organization that installed the software, so — as far as the customer is concerned — the buck stops right there.

At that point, unfortunately, the dealer’s customer service and satisfaction rating start to fall. Therefore, dealers would be wise to give some serious thought to the amount of redundancy in the MPS solutions they’re installing on client networks.

But it’s not just about damaged customer relations. One of the principal goals of device management software is to streamline dealer operations and improve profitability. If you’re forced to carry out regular DCA reinstallations, then your MPS solution is contributing to inefficiencies and costing you money.

Building Redundancy and Flexibility into DCAs

Fortunately, there is an answer. Companies like MPS Monitor have developed a device management solution with in-built redundancy in its DCAs and more flexibility regarding where DCAs can be deployed. These device management solutions support several DCAs across multiple machines using clustering technology and nodes to create redundancy across an IT network. Clustering has been used for many years at a server level to strengthen IT system resiliency, but the same principle can protect software from failure.

Set-up is still very straight-forward. Clustered DCA nodes are installed on several devices and connected to the MPS solution. Once activated, the MPS solution reaches out to establish contact with the primary DCA node. If it cannot make contact, the software has sufficient intelligence to reach out to a secondary DCA node to gather the data.

Each active node holds current system data and has the capability — if called on to do so — to deliver up-to-date information to the MPS software, even if one of the DCAs has failed. There’s no need for the immediate manual reinstallation of the faulty DCA. Customer operations can continue to run without the risk of running out of critical consumables, and the software will continue to function until all the nodes fail. Unresponsive nodes rejoin the cluster when the machine they’re on reconnects to the IT network.

A clear description of how DCA Clustering works is in this Video Tutorial.

Running Multi-Platform Data Collection

Clustering is most effective when there’s more flexibility in the kind of devices that can host the DCAs. Classically, DCAs could only reside on Windows machines, which limited their use, even when clustering was possible — and certainly aggravated situations where DCAs with no redundancy were in play.

Today, however, DCAs belonging to the most advanced MPS solutions include cross-platform support. So, as well as running on Windows machines, they can operate on Linux, Mac, and Raspberry devices too. They also can run directly from printers.

MPS Monitor’s Embedded DCAs can perform data collection directly from Kyocera, HP, Lexmark, and Samsung Multifunction devices. This is possibly one of the most accurate and reliable ways of gathering device data to support consumable replacement, page volume measurement, and billing — all without any need to use customer PCs or servers. Adding this flexibility like this at the DCA installation stage gives more options to dealers and their customers — which should pay dividends further down the line when keeping site maintenance visits and call outs to a minimum.

DCAs Driving Consumables Management

DCA redundancy, however, is only part of the story. The quality and granularity of information provided by DCAs — and the way MPS solutions action it — can also profoundly affect the efficiency and profitability of dealer operations.

Some MPS solutions will use information gathered from DCAs to alert dealers to send toner to one of their customer’s printers. But there still won’t be any information to explain which products need to ship — or any option to automate the process. This means the dealer has to check and then place the order manually. As contracts get bigger and more complex, this becomes a much more challenging task. There’s also a greater risk of inaccuracy at each stage, whether that’s selecting the right part number, getting the delivery shipped on time or billing the client at the end of the month.

Other systems do slightly better at using the information delivered by DCAs. They might provide toner part numbers, but no further information — and no integration or automation. Dealers are left asking themselves: Does my client need other supplies? Can we bundle this order with other consumable replenishments that might be due around the same time? There’s still a degree of manual checking and coordination required. 

By contrast, solutions like those offered by MPS Monitor can extract that level of detail from its DCAs and intelligently apply automated dispatch and invoice processes. This sets dealers on the path to more seamless end-to-end logistics. In this scenario, the dealer pre-selects each printer’s part number and enters it into their MPS solution. When the DCA alert comes through, the exact part number is ordered automatically — and with no human intervention — on either internal or external systems. The consumables are then shipped directly to the customer.

This enables dealers to hold only minimal consumable stocks (with some electing to have zero consumables on-site). As such, they can remain agile while scaling their business quickly as new clients and contracts come on board — all without compromising customer service or dramatically increased overheads.  

Conclusion

Hopefully, this article has illustrated the vital role that DCAs play in maximizing service management software effectiveness — and explained why it’s so crucial for dealers to check DCA redundancy and flexibility. They may be invisible to your customers, but DCAs have a direct impact on the quality of service you deliver to them and the efficiency with which their infrastructure functions.   

 

For any further information, please check out the DCA 4 webpage here.

In their latest whitepaper, the leading analyst firm sets an industry benchmark for SaaS platform’s security and compliance.

In today’s rapidly evolving market, Managed Print Services (MPS) providers face unprecedented challenges, with cybersecurity at the forefront. As organizations increasingly rely on MPS solutions, ensuring the security of these platforms has never been more critical. MPS providers are in the middle, because they are responsible for protecting clients’ data and network integrity, despite not developing the tools they use. With the rise of supply-chain attacks and the widespread use of remote print management solutions, “dealers must carefully select and manage third-party vendors to ensure they meet the security standards their customers expect.”

Secure MPS is the answer.

According to Keypoint Intelligence’s latest whitepaper, MPS providers must adopt Secure MPS by partnering with software vendors who demonstrate robust end-to-end security, compliance with standards like ISO/IEC 27001 and SOC2, and transparent security practices. Key requirements include regular software updates, advanced data protection, incident response plans, and continuous security assessments of third-party vendors. This comprehensive approach ensures the security of print devices, networks, and data communication, thereby building trust and reassuring clients about the safety of their sensitive information.

Keypoint Intelligence analysis of MPS Monitor.

The MPS market is experiencing a constant transformation due to increasing demands of enhanced security amid rising cyber threats. This is where MPS Monitor sets the bar, offering the gold standard in security for MPS Software-as-a-Service (SaaS) platforms. MPS Monitor tackles the above-mentioned challenges head-on, providing a secure and reliable platform that adheres to rigorous international standards. Keypoint Intelligence explains why MPS Monitor can be considered the pinnacle of security in the MPS SaaS market:

• Compliance with International Standards: MPS Monitor’s 2.0 platform complies with top-tier security certifications such as ISO/IEC 27001, SOC2, and GDPR. These standards represent a commitment to ongoing security practices, regular audits, and updates to counter emerging threats.
• Comprehensive Security Measures: The platform incorporates end-to-end encryption, advanced authentication mechanisms, and frequent penetration testing. This ensures that all data, from device communications to cloud storage, is protected against unauthorized access and breaches.
• Proactive Vulnerability Management: MPS Monitor emphasizes regular updates and thorough code reviews. Before each release, the platform undergoes rigorous security assessments, including reviews of the Data Collection Agent (DCA), to identify and mitigate any potential vulnerabilities.
• Robust Incident Response: In the event of a security breach, MPS Monitor has a well-defined incident response plan. This includes immediate containment, detailed forensic analysis, and communication with affected parties, ensuring quick and effective resolution.
• Supply Chain Security: MPS Monitor places a strong emphasis on the security of its supply chain, regularly evaluating third-party vendors to maintain high security standards across the entire MPS ecosystem.

With these measures, MPS Monitor provides a secure foundation for MPS providers to manage their clients’ print environments confidently. By setting a new benchmark for security, MPS Monitor not only protects sensitive data but also fosters trust among providers and their end customers.

Read the full whitepaper here

 

In a strategic move set to reshape the Managed Print Services (MPS) software landscape, MPS Monitor and Nexera, two leading SaaS providers, have joined forces under Valsoft Corporation’s Managed Print Vertical. This collaboration signifies a significant evolution in MPS software, merging remote management and service analytics capabilities under unified leadership. The joint venture aims to deliver unparalleled value to Print and Imaging dealers and Managed Print providers, signaling a new era of innovation and operational efficiency in the industry.

A Unified Vision for Enhanced MPS Solutions

MPS Monitor and Nexera’s commitment to redefining Managed Print Services is at the heart of this partnership. By integrating their strengths, the two companies aim to provide a comprehensive solution tailored to the needs of Print and Imaging dealers. This integrated approach leverages synergies and skills across both platforms, resulting in unique functionalities, streamlined workflows, and optimized print fleet management capabilities.

Key Benefits for the Dealer Channel

The integration of MPS Monitor and Nexera’s technologies offers several significant advantages to the dealer channel, including:

• Enhanced Functionality: Customers will have access to a comprehensive suite of tools for print fleet management, service delivery optimization, analytics, and reporting.
• Streamlined Workflows: The combined solution will simplify business processes, allowing dealers to manage their customer base more efficiently and effectively.
• Improved Customer Support: Enhanced support services will be available, with dedicated teams leveraging the combined expertise of both companies.
• Innovative Features: The unified platform will introduce new features and integrated functionalities, empowering customers to stay ahead in a rapidly evolving market.

Strategic Leadership to Drive Innovation and Growth

A key highlight of this collaboration is the appointment of Sarah Henderson as the Regional Director for North America for both MPS Monitor and Nexera. Reporting to Alessandro Cirelli, Chief Operating Officer of MPS Monitor and Nexera, Sarah brings nearly two decades of expertise in the MPS arena. Her background in leading sales teams, cultivating strategic partnerships, and developing successful Go-to-Market programs positions her as a pivotal leader in driving innovation and business growth in the region.

“I am excited to lead MPS Monitor and Nexera’s North American joint operations and usher in a new era of excellence,” said Sarah Henderson. “Our integrated approach will enable us to deliver unmatched value and customer satisfaction.”

In addition to Sarah’s leadership, Nicola De Blasi, former CEO of MPS Monitor and Euroform, will assume the role of Chief Strategy Officer for both companies. Nicola’s strategic insights and industry acumen will be instrumental in shaping the future direction of MPS Monitor and Nexera’s offerings in North America.

“By joining forces with Nexera under Sarah’s leadership, MPS Monitor is now entering a new and more dynamic phase of growth and innovation,” added Nicola De Blasi. “By aligning and sharing common strategies and resources, the two companies are poised to deliver unparalleled value and achieve sustainable growth in the Managed Print Services Market.”

Commitment to Excellence and Innovation

The collaboration between MPS Monitor and Nexera is more than a strategic alliance; it is a transformative step towards a future where Managed Print Services are defined by excellence, innovation, and customer-centric solutions. As the industry continues to evolve, MPS Monitor and Nexera aim to solidify their position as leaders in the MPS software space, driving progress and setting new standards in this market.

 

For further information, you can read the article on Actionable Intelligence here.

 

New Technical Whitepaper available

In today’s rapidly evolving landscape of Managed Print Services (MPS), prioritizing security is paramount. With the adoption of cloud print and remote technologies, new vulnerabilities surface, while compliance requirements become increasingly stringent. As organizations diligently assess SaaS platforms, they seek MPS providers that adhere to rigorous security standards.

Then, the adoption of MPS software is no longer solely based on expected ROI but also on its ability to ensure the security of the print environment. The complexity of MPS security demands a comprehensive approach, performing routine penetration testing, vulnerability assessments, continuous monitoring, having mitigation and disaster recovery plans, and adhering to recognized security standards.

Dealers and MPS Providers must treat these as essential prerequisites for the SaaS platforms integrated into their services. Data Collection Agents (DCAs) are no exceptions, residing within the network infrastructure while maintaining continuous connectivity to the SaaS cloud service. This connectivity involves data exchange, command reception, software updates, and, in some instances, external user access, amplifying the potential for security vulnerabilities.

In our latest Technical Whitepaper we explore how MPS Monitor ensures the utmost confidentiality, integrity, and availability of data, empowering dealers to concentrate on their clientele and core operational functions. Moreover, the publication examines certifications, security protocols, disaster recovery strategies, software integrity measures, and other pivotal aspects of our platform. By reading this insightful resource, MPS providers can find useful details on how they can meet the print security challenges while improve their services and add more value for their customers.

The four sections of the whitepaper cover different topics, including:

1. the core features of MPS Monitor platform, emphasizing the comprehensive security policy, from data privacy to security strategies
2. the security landscape within the software and cloud components, highlighting operational security measures, and protocols related to user authentication
3. the intricacies of Data Collection Agents for network-connected devices and DCA requirements
4. the integration capabilities with HP Smart Device Services.

MPS Monitor offers an unparalleled commitment to security, rigorously scrutinized, and endorsed by reputable independent third-party organizations. With full compliance to stringent security standards and certifications, including ISO/IEC 27001, SOC 2 Type 2, and CSA Star Level 2, the platform’s Information Security Management System (ISMS) extends its security features to benefit dealers and clients, facilitating GDPR compliance and addressing the rigorous requirements for handling personal data.

Don’t miss out the opportunity to enhance your MPS Security – download our Technical Whitepaper here

 

The traits observed in an average office printer fleet from the early 2000s bear striking resemblances to present-day label printer fleets in end customer environments.

Often, the precise number of devices (or even an indication), as well as the variety of brands and models, remains unclear. Additionally, details regarding device age and technology are frequently unknown, with instances of outdated technology persisting within customer networks without (adequate) security measures. Such characteristics can profoundly affect business continuity, productivity, security, environmental sustainability, and the overall total cost of ownership.

Mark Kouwenberg, Director of Sales at MPS Monitor explains: “We have undertaken numerous interviews with mid- and large-sized end customers spanning various industries, posing straightforward inquiries such as ‘Are you aware of the quantity of label printers within your environment?’ ‘Does the company possess any insights into the security status of these network connected label printers?’ and ‘Is there information available regarding the technology age of the label printers?’ “The level of response varied between three times a straight ‘no’ towards indications like ‘we may have 5.000 label printers, but it could also easily be 7.500’. Most security related questions couldn’t be answered at all”.

Additional analyses revealed highly fragmented environments featuring a multitude of brands and a diversity of models, ranging in device age from 20 years to 1 year. Even within distinct product categories such as industrial label printers, desktop label printers, or wristband printers, standardization levels were very limited and showed the same fragmentation. However, the most notable observation was the utter lack of insight regarding security measures for network connected label printers.

Doesn’t this sound like the office print industry in the early 2000’s before the start of the Managed Print Services era?

The opportunity for Managed Print Service providers

In the modern landscape of business operations, efficiency and business continuity are paramount. From small-scale enterprises to large corporations, the need to streamline processes and maximize business continuity is ever-present. In this context, the integration of label printers into Managed Print Services (MPS) emerges as a game-changer, offering a range of benefits that significantly improves business continuity, security, operational workflows and reduces the total cost of ownership for the end customers.

Indicative Market size label printer market in Europe:

• DACH ~950,000 label printers
• West-and Northern Europe ~1,400,000 label printers
• Southern Europe ~1,600,000 label printers
• Eastern Europe ~1,500,000 label printers.

Label printers play a crucial role in various industries, facilitating the creation of high-quality labels for a multitude of applications. Label printers are much more business critical compared to office printers.

When integrated into the scope of Managed Print Services (MPS), label printers become seamlessly integrated components of the print infrastructure.

Testing the waters

Do you have customers in transport, logistics, warehousing, ecommerce, healthcare, or any of the other verticals where label printers are heavily used? A good way to start is having an open conversation with your customers about their fleet of label printers and their challenges. The logical next step would be an analysis of the existing label printer fleet.

Webinar

MPS Monitor organized two webinars for partners who are keen on exploring the opportunities in the label printer world. They were co-hosted with one of the label printer manufacturers to provide you with clear insights and device management possibilities. One took place on May, 31st and the other one, tailored specifically for American MPS Providers and office equipment dealers, took place on July, 11th. If you are interested in gaining some key insights on the market and listening to some expert advice, you can request the webinar recording here.

 

 

The global print industry is undergoing a significant transformation, influenced by hardware commoditization, declining print volumes, and the rise of digital transformation. In this evolving landscape, data-driven decision-making has become crucial for maintaining competitiveness and relevance. The latest report from Quocirca, entitled “Quocirca Analytics Landscape, 2024”, sheds light on several key trends shaping the Managed Print Services (MPS) landscape.

The Quocirca Analytics landscape report emphasizes the importance of analytics in driving effective MPS engagement, offering valuable insights for assessment, optimization, and monitoring capabilities, and enabling transformative services that extend beyond traditional print. Moreover, the integration with tools like Power BI can offer an additional layer of flexibility and granularity.

In the realm of security, analytics are set to be a key differentiator, with printers and MFPs handling large amounts of sensitive data. Customers demand assurance over data handling and protection, driving the need for smarter solutions. At the same time, workflow analytics hold the key to unlocking advanced efficiencies and digital transformation opportunities. Furthermore, environmental analytics empower print vendors to drive sustainability initiatives, promoting eco-friendly and cost-efficient printing practices. The next generation of data-driven solutions leverages AI and machine learning to deliver intelligent, evolving services tailored to customer environments.

MPS Monitor is at the forefront of supporting these transformative trends, helping dealers and MPS resellers build innovative services, improve customers’ experience, ensure operational efficiency, and reduce costs. As stated in the Quocirca Analytics landscape report, “in addition to the MPS Analytics dashboard, MPS Monitor has developed MPS Monitor Supplies Intelligence. This is an innovative predictive business intelligence tool, based on artificial intelligence (AI) and machine learning (ML) to help improve supplies monitoring, shipments, and analytics. […] Key features include the ability to forecast consumable needs, calculate yield gaps, and assess toner coverage. This ensures that dealers can proactively address issues and deliver enhanced value to customers.”

 

For further information, you can read the excerpt of the Quocirca report here.

 

By Paul Haslam, Technical Implementation Manager

When trying to create an optimum just in time consumable replenishment system for a business, sometimes the stock management side of things can be neglected. It’s great when the alert thresholds are set exactly where they need to be, but the system fails if there isn’t the correct consumable stock available at the right time.

Getting the consumable stock inventory levels correct where they are held within the business is a careful balancing act between holding enough stock and not holding too much which unnecessarily ties up cash.

Previously stock levels may have been calculated based on the number of certain models in the fleet and sometimes the calculations of stock requirements may have been based on “how many of these did we use in the same period 12 months ago?” This didn’t factor in things like changes to customer usage patterns / changes to the numbers of certain models in fleet, etc. which often led to incorrect stock inventory levels which is far from ideal.

There is a better way.

Use the data being captured from your printer fleet to show real time predictive stock requirements for specific periods.

This allows the business to ensure that the consumable stock holding is accurate so that orders can be dispatched as required to optimise the just in time delivery service, whilst also ensuring that cash flow is used optimally.

There is no need to worry about changes in usage patterns, each time a device is contacted, stock requirements are recalculated based on the latest readings.

If there are problems with certain supplies going into constraint, the business will know in advance and have time to source stock from different vendors if needed.

Let technology do the work, no more trying to remember what you did previously and basing things on data that may no longer be accurate.

 

Use case – Transforming consumable stock management with predictive analytics

Challenges faced by a Managed Print Dealer and how they can be addressed

Company A holds approximately £750,000 of consumable stock to service a fleet of 6,500 devices.

• The stock levels were based on the previous stock levels for the last 12 months so weren’t taking into account changes in usage patterns or differences to the models in fleet.
• The consumables were picked by a team who never knew from day to day the volume of consumable requests and consumables were picked by hand with no cross-checking of what was picked.

An analysis of the situation found that:

• Some items of consumable stock had remained in the warehouse for in excess of 18 months (aged stock)
• There were often shortages of certain consumable part codes to fulfil orders
• The just in time delivery service had to be kept at sub-optimal lead times to allow time for stock shortages to be addressed
• Stock was ordered from distributors for which a delivery cost was paid and a further delivery cost was then incurred when the consumable was actually despatched from the warehouse
• Consumable stock occupied approximately 20% of the total warehouse space
• The team who picked the consumables were always expected to pick all the orders, there was no consideration given to workload, illness or holidays
• Mis-picks of consumable part codes was commonplace, especially when there were lots of orders on the same day, leading to increased administrative effort and cost
• Incorrect delivery labels were attached to items of stock, causing the wrong consumable to be sent to the wrong place, leading to increased administrative effort and cost
• Sometimes due to the sheer volume of orders on a particular day, not all orders were processed that day, leading to devices running out of a particular consumable

How this was addressed:

Stage 1

• Using Predictive Analytics, consumable stock inventory levels were adjusted to forecasted demand leading to elimination of all aged stock and ensured that stock was available for orders
• Where there was an issue with consumable stock – for example a supply constraint, the stock controller would know in advance and had time to source stock from elsewhere
• The Just in time delivery service could be run at optimal levels as there was always stock available to fulfil orders.

 

Stage 2

• Using Predictive Analytics to provide the forecasted demand, all the consumable stock was moved to a distributor
• The distributor provided a facility whereby the consumable stock forecast was used to allocate that stock to the dealer to fulfil orders when received
• Where potential stock shortages were identified, the dealer had the option to source the stock from elsewhere and service a small number of orders from the warehouse as previously
• The distributor guaranteed that any order received up to 17:45 each day would be processed, picked and packed for delivery the next day
• The distributor provided electronic checking of picked orders to ensure any mis-picks were eliminated from the consumable resupply service
• The just in time delivery service could remain at optimal levels as there was always stock available for orders
• Orders were sent direct from the distributor, eliminating an additional delivery cost and improving the carbon footprint of the consumable resupply service
• Warehouse space at the dealer was freed up
• The team who picked and packed the consumables previously at the dealer had only the occasional consumable order to pick and pack in response to stock shortages at the distributor where alternative stock was sourced.

 

If you want to learn more about how you can benefit from predictive analytics by using MPS Monitor platform, don’t hesitate to contact us!

 

MPS Monitor appointed Marzia Romeo as the new Marketing Manager, to lead the company’s global marketing strategy.

In her new role, Marzia Romeo will support MPS Monitor growth and expansion worldwide, with the objective of enhancing the company’s thought leadership, consolidating the relationships with key stakeholders and increasing the demand globally.

Marzia has a strong background in marketing & communications, spending the last years as a Marketing Manager Italy at F-Secure/WithSecure, where she was responsible for the country’s demand generation and digital campaigns, product launches, event management, co-marketing plans and activities with partners and distributors. Other aspects of her role included communications and media planning online and offline, PR & social media, content production and localization, SEO. Before this experience, she worked as a consultant, supporting agencies and IT companies (vendors, distributors, and system integratintegrators) in executing their marketing and communications plans.

“I’m thrilled to start this new journey and eager to support this fast growing company consolidate their presence and visibility all around the world” says Marzia Romeo. “My mission is boosting marketing and communications activities globally, increasing the brand awareness and demand with the objective to facilitate MPS Monitor’s business growth.”

“MPS Monitor today is a well-established company in their industry, with over 3.300 dealers in 75 countries and our solution for remote printer monitoring and Managed Print Services is a recognized player worldwide” concludes Alessandro Cirelli, Chief Operating Officer. “We’ll rely on Marzia’s experience to enhance our global marketing strategy and I’m sure we’ll reach new successes altogether as a team.”

14^th January, 2024, Scottsdale, AZ – MPS Monitor®, the company that develops and distributes the leading SaaS platform for the remote monitoring and management of printers and multifunctional devices, has partnered with IBPI, the largest buying group in the office equipment industry.

As a new Partner, MPS Monitor is offering to IBPI dealer members a tailored offering for the adoption of its award-winning and innovative Managed Print Services SaaS solution to remotely monitor and manage devices, automate supplies provision and invoice cost-per-page contracts. The offering includes a discounted pay-per-use pricing based on the number of devices managed, plus a free startup and training package, with full support in the migration from legacy platforms. Members will also benefit from an exclusive rebate program based on the usage of the SaaS platform.

MPS Monitor is distinct from other device monitoring tools (the so called DCAs – Data Collection Agents) due to its unique ease of use, the reliability of its data flow and its robust security and flexibility, which makes it the optimal choice for any dealer who manages a fleet of printing devices. Dealers benefit from adopting MPS Monitor SaaS because it enables them to improve service levels while reducing costs. Furthermore, the data reliability and increased security MPS Monitor offers drives greater loyalty and stability in the relationship between dealers and their customers.

The solution provides certified compliance with three top security standards: ISO27001, SOC 2 Type 2 and CSA Star level 2, which demonstrates the company’s commitment to ensuring the highest levels of security and privacy for its customers. The company has, for many years, adopted a holistic approach to Print Security, with the goal of providing the industry with the most secure cloud infrastructure for remote monitoring and management of print devices.

“I am thrilled to announce that MPS Monitor is now an IBPI Vendor Partner,” said Mark Grice, Executive Director at IBPI. “MPS Monitor is committed to bringing innovation to our industry, and they have created a great program for our membership. Several of our members are already using their SaaS service with significant improvements in service levels and operational costs. This partnership enables our entire community to access these benefits.”

Commenting on the announcement, Nicola De Blasi, CEO of MPS Monitor, said: “Partnering with IBPI is a key milestone in the execution of our strategy to confirm and consolidate our leadership position in the Managed Print Services software market. MPS Monitor has a track record of helping dealers to deliver exceptional results, thanks to its ease of use, the reliability of its data flow, its robust security and advanced analytics capabilities; IBPI members can now enjoy all these benefits and innovate their device monitoring environment by following an extremely easy and guided adoption path”

Dealers interested in migrating to MPS Monitor can get a free trial of the platform from www.mpsmonitor.com

 

About IBPI

IBPI is the largest buying group in the office equipment industry. Their membership is composed of over 500 commercial copier and print dealers located throughout the United States and Canada. Since 1987, IBPI has built an outstanding reputation based upon bringing tremendous buying power to dealers. Members get discounted pricing from vendors and a rebate check every year based on their purchases. IBPI is committed to combining the buying power of its membership through purchasing programs negotiated with vendors who provide quality products and services.

  

About MPS Monitor

With more than 1.700.000 printing devices and 39 billion pages monitored each year in over 280,000 end customers, MPS Monitor is one of the major global IoT printer monitoring software solutions for the provision of Managed Print Services. MPS Monitor provides a complete SaaS platform for monitoring and managing printers. It is available as a cloud service, and comes equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end-users, manufacturers, and retailers of printer consumables, to satisfy all needs associated with the management of printing devices, including recording page volumes, with controlled, automated supply of toner and associated consumables.

 

For more information about IBPI: Mark Grice Executive Director mark@ibpi.net

For more information about MPS Monitor: Nicola De Blasi CEO nicola.deblasi@mpsmonitor.com

 

Epson and MPS Monitor have enabled a ‘one-stop-shop’ platform for channel partners and print dealers, amalgamating print and fleet management systems with Epson’s Remote Services (ERS) solution. Using Epson’s open API, access to ERS has been integrated into the MPS Monitor platform, simplifying processes and improving fleet management efficiency.

ERS is a free, cloud-based monitoring and management system that delivers advanced remote diagnostics for Epson business inkjet devices. ERS helps to optimize engineer resources and on-site visits by enabling remote operations on devices, reducing CO2 emissions and the environmental impact of travel.

By integrating ERS within its print and fleet management platform, MPS Monitor has created a solution to improve total fleet management efficiency, making it easy for dealers to access a ‘total’ view of fleet performance within one place.

Patrick Perrot, Epson Europe says: “Collaboration is a cornerstone to Epson’s growth ambition. Opening our API to enable ISVs to develop solutions using our products is a logical move. In the case of MPS Monitor, integration of our ERS solution into its print and fleet management platform enables an improved experience for Epson dealers and resellers”.

Nicola De Blasi, CEO at MPS Monitor says: “Integrating access to Epson’s ERS solution into our platform makes it easier and quicker for fleet managers to gain a total view of fleet performance and health. Feedback so far has been extremely positive. Ultimately, we are committed to making print fleet management as efficient as possible and this is a further step to ensuring that.”

About Epson
Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson’s goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.
Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of more than JPY 1 trillion.
global.epson.com/

About MPS Monitor
With more than 1.500.000 printing devices and 39 billion pages monitored each year in over 260,000 end users, MPS Monitor is one of the major global IoT printer monitoring software solutions for the provision of Managed Print Services. MPS Monitor provides a complete SaaS platform for monitoring and managing printers. It is available as a cloud service and comes equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end-users, manufacturers, and retailers of printer consumables, to satisfy all needs associated with the management of printing devices, including recording page volumes, with controlled, automated supply of toner and associated consumables.
www.mpsmonitor.com

From left to right: Ard Schalkwijk, Global Operations Manager at Ships Ink., Mark Kouwenberg, Sales Director at MPS Monitor and Bart Mennega, Global Sales Manager at Ships Ink.

MPS Monitor Srl partners with ShipsInk B.V. to provide management and monitoring of global, scalable and efficient maritime printing solutions on board of sea vessels.

MPS Monitor®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced a partnership with ShipsInk, a printer supplies and Managed Print Services specialist in the maritime industry. The goal of this partnership is to provide a customized platform that supports the specific needs of the maritime sector including environmental analytics coming from MPS Monitor’s award-winning Analytics BI platform.

MPS Monitor supports ShipsInk and its customers with an extremely advanced and complete remote monitoring and management SaaS platform, which is used by more than 3,500 dealers in 60 countries.

A main challenge was the extremely complex infrastructure and the required security levels of Ship Owners, Ship Management companies and their sea vessels. MPS Monitor’s industry-leading cybersecurity posture (SOC 2 Type 2, CSA Star Level 2, and ISO 27001) perfectly fits with the high security standards in the maritime industry, where the ease of use of the MPS Monitor platform and the simplicity of the installation of DCA4 reduces the amount of manual activities.

Commenting on this announcement, Mark Kouwenberg, Sales Director of MPS Monitor, said: “MPS Monitor developed and customized the ShipsInk MPS Portal in such a way that it fulfils the needs ShipsInk and its maritime industry customers have. The integrated Power BI environmental reporting capabilities perfectly apply to the current ESG strategies of Ship Owners and Ship Management companies.”

Global Sales Manager of ShipsInk, Bart Mennega, shared, “Getting accurate, complete, and timely data is critical to the maritime industry. We are excited that we can help our existing and new customers with reductions on TCO and carbon footprint as well as removing the ‘print burden’ from their shoulders.”

About MPS Monitor

With more than 1.500.000 printing devices and 37 billion pages monitored each year in over 240,000 end users, MPS Monitor is one of the major global IoT printer monitoring software solutions for the provision of Managed Print Services. MPS Monitor provides a complete SaaS platform for monitoring and managing printers. It is available as a cloud service, and comes equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end-users, manufacturers, and retailers of printer consumables, to satisfy all needs associated with the management of printing devices, including recording page volumes, with controlled, automated supply of toner and associated consumables.

For more information, please visit www.mpsmonitor.com

 

MPS Monitor Press Contact

press@mpsmonitor.com

 

About Ships Ink

Ships Ink. B.V. was founded in 2015 and is a leading global provider of maritime printing solutions on board of sea vessels. ShipsInk strives to become the most convenient, customer centered supplier of printer consumables and relatables in the maritime industry. Its main goal is to build up, maintain and strengthen collaborative relationships with our clients, our suppliers and our employees.

For more information, please visit www.shipsink.com

ShipsInk Press Contact

sales@shipsink.com

MPS Monitor 2.0 supports key cloud printing trends identified by a recent report titled “The Print Security Landscape, 2023”. The report was published by Quocirca, the print industry’s leading source of independent market information and consulting services.

“Quocirca’s Global Print Security Landscape 2023” reveals persistent challenges in securing print infrastructure. Print-related data breaches are widespread, with 61 percent of interview participants reporting at least one data loss in the past 12 months, rising to 67 percent in medium-sized businesses.

Fortunately, print security leaders are mitigating the risks by implementing a range of technology and policy measures that have seen lower levels of data loss and greater confidence among organizations in the security of their print infrastructure.

Both public agencies and private companies are closely examining the potential of the cloud to effectively address challenges related to print management, which, in addition to security, include crucial aspects such as supporting hybrid work models and simplifying maintenance operations, all while meeting sustainability goals.

MPS organizations are at the center of the transition to cloud-based printing, providing support to merchants and resellers to improve service levels, reduce costs and streamline operations, helping to maximize overall service margins. The cloud-centric nature has given MPS Monitor the flexibility to adapt quickly to changes imposed by global business dynamics.

MPS Monitor 2.0 also aligns with several trends identified in the Quocirca report. It offers support for DCAs on various platforms and provides integrated DCAs for most multifunction devices. Finally, Business Intelligence is implemented directly as an integral part of the platform, without requiring external accounts or separate access.

 

To know more download the report

 

Montreal, Canada, May 7, 2023 – Valsoft Corporation Inc. (“Valsoft”), a Montreal-based company specialized in the acquisition and development of vertical market software businesses, is pleased to announce the acquisition of Nexera, an industry leader in providing customers the most accurate, comparative copier/printer device data and benchmarks.

For over 25 years, Nexera has been specializing in collecting and standardizing critical business data to reveal industrywide benchmarks for service and financial performance. This comparative data is the foundation for its solutions, which serve to identify opportunities to reduce cost and increase the value of customers’ businesses. Nexera also offers a wide range of services such as Virtual CFO, strategic planning, business-minded solutions, IT consulting and management with cloud-based and on premises designs, to virtual printer management and service management.

“After successfully navigating the COVID induced market changes and based on our long-standing industry experience, I determined that for our future success, we needed to explore a strong partnership that would allow us to bring new products to market quicker,” stated Weston McArtor, Nexera’s founder. “My goal was to find a strong partner who could continue our legacy of having a meaningful connection with our customers as well as someone that had an existing global presence in the space.”

With this latest acquisition, Nexera becomes the third company in the Printing Vertical to join Aspire Software – the operating group at Valsoft – along with MPS Monitor and Euroform. Nexera can further strengthen its presence in the North American market and expand globally by leveraging Aspire’s existing presence.

“We are ecstatic to continue our expansion in the Printing Vertical with our newest addition to our portfolio, Nexera,” said Jeffrey Messud, Operating Partner of Aspire Software, a division of Valsoft Corporation. “We, alongside the world-class management team currently in place at the business, will continue Nexera’s legacy as long-term partners serving the Office Automation Industry, enabling customers with the best technology to exceed expectations in product and services quality. Valsoft’s vision is to build a leader in the printing space by acquiring key solutions that have a proven record.”

 

About Nexera

Nexera captures data from individual copier/printer devices in the field and then compares them against benchmarks from their Worldstats^TM database to determine if this device is a problem device and if so why. From there Nexera makes recommendations to address the issues and most importantly, provide solutions to correct the issues.

Whether helping sales with device performance data to understand the most effective and efficient device placement from day one, creating demand time and proficiency-based technician territories, managing inventory, automatically building technicians car stocks, Nexera provides the solutions necessary to consistently measure, manage, and maintain a highly effective and resulting producing service team.

Since 1993, Nexera has grown and evolved its solutions to meet the needs of a changing and often challenging Office Automation Industry, with experts in device performance data, proficiency-based technician territories and providing the solutions necessary to consistently measure, manage and maintain a highly effective and result producing services team.

Automotive Industry Consulting represented by Gerald Hodapp and Matthias Grossmann functioned as exclusive sell-side M&A advisor on this international transaction.

 

About Valsoft Corporation

Valsoft Corporation acquires and develops vertical market software companies through which each business can deliver the best mission-critical solutions for customers in their respective industries or niche. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that shapes a company into a leader in its respective industry. Unlike private equity and VC firms, Valsoft does not have a predefined investment horizon and looks to buy, hold, and create value through long-term partnerships with existing management and customers.

 

Valsoft was represented internally by Shinjay (Ssin) Choi (Senior Legal Counsel), David Felicissimo (General Counsel) and Elisa Marcon (Corporate Paralegal).

For more information on the companies please visit www.nexera.net  and http://valsoftcorp.com and https://www.aspiresoftware.com/

Media contact information:
Joey Strizzi
Director of Communications and Public Relations
Valsoft Corporation
j.strizzi@valsoftcorp.com
Mobile: 514-258-0256

The leading SaaS provider for Managed Print Services has successfully completed its annual round of audits for compliance to the three most recognized security standards

14^th February 2023, Milan, Italy — MPS Monitor®, the company that develops and distributes the leading platform for remote monitoring and management of printers and multifunction devices, announced today the successful completion of its System and Organization Controls 2 Type 2 (SOC 2® Type 2) examination, which included compliance to CSA Star Level 2 CCM requirements. In January 2023 the company also successfully passed an audit for the renewal of its ISO/IEC 27001 certificate.

MPS Monitor’s certified compliance with these three top security standards demonstrates the company’s commitment to ensuring the highest levels of security and privacy for its customers. The company has, for many years, adopted a holistic approach to Print Security, with the goal of providing the industry with the most secure cloud infrastructure for remote monitoring and management of print devices.

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organizations of any size, regardless of industry and scope. Achieving this accreditation confirms that the information assets of a company, of its customers and partners are securely protected. SOC 2 reports are recognized globally and affirm that a company’s infrastructure, software, people, data, policies, procedures and operations have been formally reviewed, to make sure that adequate security controls are in place and are effective. 

Since being certified for the first time with the ISO/IEC 27001 standard back in 2017, MPS Monitor has always looked for ways to improve its Information Security Management System, and to further strengthen its security posture. In 2021 the company achieved its first compliance with SOC 2 Type 1 Trust Services Criteria. The latest achievement of SOC 2 Type 2 is much more stringent than SOC 2 Type 1, as Type 2 verifies the effectiveness of security controls over a period of one year, and not only on a certain date.

In addition to SOC 2 Type 2, the company decided to obtain a CSA Star Level 2 Attestation. The CSA Star Program is promoted by the Cloud Security Alliance, and ensures compliance with Cloud Control Matrix (CCM), a cybersecurity control framework for cloud computing. CCM is composed of 197 control objectives that are structured in 17 domains covering all key aspects of cloud technology. It can be used as a tool for the systematic assessment of a cloud implementation and provides guidance on which security controls should be implemented by which actor within the cloud supply chain. The controls framework is aligned with the CSA Security Guidance for Cloud Computing and is considered a de-facto standard for cloud security assurance and compliance.

Commenting on the announcement, Nicola De Blasi, CEO of MPS Monitor, stated: “Everything we do is centered on protecting user’s information and IT assets, so security is a fundamental component of MPS Monitor’s culture and strategy. This is increasingly important as the print market evolves towards massive usage of SaaS and cloud platforms for every aspect of the business. Certified compliance with these three standards is an extremely valuable demonstration to our customers that their security is our first priority. Our Information Security Management System, now certified as compliant to ISO/IEC 27001, to SOC 2 Type 2 and to CSA Star Level 2, provides by far the highest security profile currently available in our industry.”

Najib Nassif, Director of Technology at Valsoft Corporation, owner of MPS Monitor, said: “When we acquired MPS Monitor in 2022, we quickly realized that the company’s commitment to information security is extremely high, and these recent certifications are a further demonstration of an excellent security posture. At Valsoft, we buy and hold SaaS companies that have the ability to grow and deliver value for the long term to customers, and security is a fundamental element of any profitable and sustainable business model. We are extremely proud of the achievements that the MPS Monitor team is accomplishing in this area.”

MPS Monitor will make its SOC 2 Type 2 Report available immediately to current or potential customers through authentication to its Portal and upon e-signature of a specific non-disclosure agreement (NDA). The CSA Star attestation will be publicly available here. The updated ISO 27001 certificate is available here.

On September 27, 2022, Canada-headquartered Valsoft acquired two European device management software solutions companies — MPS Monitor srl., headquartered in Italy, and Euroform A/S, headquartered in Denmark.

Valsoft specializes in acquiring and developing software companies in “vertical markets” and has now entered the managed print services (MPS) vertical, offering remote monitoring and management and MPS SaaS solutions targeted at the channel players that sell MPS.

Valsoft focuses on developing the business of SaaS solutions providers in niche markets, where the latter has displayed strong growth potential — that is, growing significantly faster than the market average. Typically, it would aim to invest in companies of $2 million to $10 million in annualized revenues, and with 10 to 100 employees, as a starting point.

Valsoft viewed the MPS software market as a potential opportunity and had approached several companies, including MPS Monitor, as potential acquisition targets. Having opened an office in the U.K. in 2021, MPS Monitor had also publicly expressed an interest in expanding into the Nordic market and was also in discussions with Euroform about a potential merger or acquisition.

This IDC Link discusses the acquisition of two Europe-headquartered companies.

To know more

Download the full IDC Link report

MONTREAL, 27^th September, 2022 – Valsoft Corporation Inc. (“Valsoft”), a Montreal-based company specialized in the acquisition and development of software companies in vertical markets, is pleased to announce the acquisitions of Italy-based MPS Monitor s.r.l and Denmark-based EuroForm A/S, two leading developers and providers of Remote Monitoring and Management (RMM) and Managed Print Services SaaS solutions for the print industry.

Valsoft will be entering into the Managed Print Services space by acquiring 100% of both MPS Monitor and EuroForm and will be leveraging the leading market positioning, product strength, and expertise of the two combined companies to provide an integrated SaaS offering to dealers and managed print providers across the world.

“We are very excited to enter the printing management vertical through our acquisition of both EuroForm and MPS Monitor,” said Michael Assi, CEO of Aspire Software, the operating division of Valsoft. “The talented teams, company values, and established position in the market of these great companies combined, will make this a platform acquisition poised for continue future growth and continuous product innovation for years to come.”

The two companies are globally recognized as the providers of leading, innovative, integrated and secure RMM systems available to the print industry, and both have close partnerships and collaborations with all the major players in the printer market.

With these two acquisitions, Valsoft’s entry into the Managed Print Services Vertical will be led by Nicola De Blasi, while maintaining his role as CEO of MPS Monitor, and also taking on the role of EuroForm CEO.

“This is an extremely exciting moment in the history of MPS Monitor and EuroForm, our customers and our combined team,” explained De Blasi. “We’re about to embark on a whole new chapter supported by the resources, experience, and global footprint of Valsoft. The timing coincides with growing market demand from dealers and MPS providers for secure, flexible, scalable and sustainable SaaS solutions that provide business intelligence and detailed insights, while also helping to drive down operational costs, and increase the overall security of their print environments. With the formation of Managed Print Services Vertical, Valsoft has created a solutions powerhouse that’s ready and able to address the challenges of managed print customers and providers globally.”

In 12 years since its start, MPS Monitor has grown into one of the major IoT SaaS providers globally for the Remote Monitoring and Management (RMM) of printing devices and the provision of Managed Print Services, currently serving more than 2,500 dealers and is being installed in more than 220,000 customers’ networks around the world.

With over 30 years of service, EuroForm has become a leader in the printing industry with its cloud-based Managed Print Services platforms for global clients, through development, maintenance and support of these systems.

 

About MPS Monitor

With more than 1,300,000 printing devices and 37 billion pages monitored each year on over 220,000 end users, MPS Monitor is one of the major IoT software solutions globally for monitoring printing devices and the provision of Managed Print Services. MPS Monitor provides a comprehensive SaaS platform for monitoring and managing printers, available on the cloud, and equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows dealers/VARs, large end-users, manufacturers, and retailers of printer consumables to satisfy any need associated with the management of printing devices, recording of page volumes, and supply of toner in an automatic and controlled way. The MPS Monitor cloud service is managed within an Information Security Management System and is certified as compliant with ISO/IEC 27001, SOC 2 Type 2 and CSA Star Level 2.

 

About EuroForm

Active in the printing industry since 1993, EuroForm is the company behind the JetAdvice family of Managed Print Services solutions. JetAdvice empowers thousands of dealers, distributors and OEM’s across the world to remotely assess, manage, maintain, secure and optimise their customer’s office-, large format- and thermal printer fleet environments. JetAdvice is known for its qualitative dataset, security first approach and personal support. The JetAdvice Cloud solution, hosted on Microsoft Azure, is managed within an Information Security Management System with is certified as compliant with ISO/IEC 27001. JetAdvice is available in 26 different languages and one of the market leaders in this industry.

 

About Valsoft Corporation  

Valsoft Corporation acquires and develops vertical market software companies through which each business can deliver the best mission-critical solutions for customers in their respective industry or niche. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that shapes a company into a leader in its respective industry. Unlike private equity and VC firms, Valsoft does not have a predefined investment horizon and looks to buy, hold, and create value through long-term partnerships with existing management and customers. 

 

For MPS Monitor S.r.l:

Valsoft was represented internally by David Felicissimo, General Counsel, Shinjay (Ssin) Choi, Senior Legal Counsel and Elisa Marcon, Corporate Paralegal Externally, Valsoft was represented by Salvo Arena, Elisa Gianni and Michele Amisano of Chiomenti.

MPS Monitor was represented by Stefania Lucchetti of LawCrossBorder.

 

For EuroForm A/S:

Valsoft was represented internally by David Felicissimo, General Counsel, Shinjay (Ssin) Choi, Senior Legal Counsel and Elisa Marcon, Corporate Paralegal. Externally, Valsoft was represented by Jesper Baagøe-Kronborg, Mazlum Güngör and Mads Ebert Rasmussen of Loeven Law (Copenhagen).

 

For more information about the companies, please visit https://www.mpsmonitor.com/ or https://EuroForm.com/.

 

Source:

Valsoft Corporation

Media contact information:

Joey Strizzi

Director of Communications and Public Relations

Valsoft Corporation

j.strizzi@valsoftcorp.com

Mobile: 514-258-0256

www.valsoftcorp.com

MPS Monitor 2.0 supports the key trends in cloud printing as identified by a recent report entitled ‘The Cloud Print Services Market Landscape, 2022’. The report has been published by Quocirca, the print industry’s leading source of independent market insight and advisory services.

The report comes at a time when public and private sector organisations are considering how the cloud can best address print-related challenges including security, support for hybrid-working models and simplified maintenance, while ensuring that sustainability goals are met.

The report notes the increase in cloud adoption, with 20% of companies stating that they expect their IT infrastructure to be fully in the cloud by 2025. This transition is fueling interest in the cloud print services market, as more organisations recognise the cost and efficiency gains to be realised by being less dependent on on-premises print servers.

Perhaps most importantly given increasingly sophisticated online threats, organisations recognised the enhanced security delivered by cloud printing platforms, with over half of respondents considering cloud printing to be more secure than an on-premises platform.

At the heart of this transition to cloud-based print are MPS organisations. Of the organisations that responded, 40% claimed that a move to a cloud print management platform was a top benefit of MPS adoption.

MPS Monitor 2.0 help dealers and MPS resellers improve service levels and reduce costs, it also helps to optimise dealer operations and improve overall service margins. Being cloud-based since its inception, has given MPS Monitor the scalability and flexibility to quickly and easily accommodate the changes imposed upon businesses globally by the pandemic – such as the move to the hybrid working model – which has changed how and where print happens, how it is managed and how it is accounted for.

MPS Monitor 2.0 supports many of the trends identified in Quocirca’s report. For instance, with MPS Monitor, DCAs are supported on most server, client and appliance platforms and Embedded DCAs are available for most MFP brands. BI is implemented as an embedded and integral component of the platform without any external account or access.

Extensive testing and research on the new DCA revealed “Ground-breaking Features and Security” from “a leading-edge data collection agent”, according to the independent analyst

MPS Monitor®, the company that develops and distributes the leading SaaS platform for the remote monitoring and management of printers and multifunctional devices, today announced that its new DCA 4 data collection agent has been extensively tested and reviewed by Keypoint Intelligence independent labs. As a result of the comprehensive testing activity, MPS Monitor DCA 4 has been honoured with a Buyers Lab (BLI) Outstanding Achievement Award. Full details of the testing can be found in the White Paper Report, which is available here.

Keypoint Intelligence’s analysts and lab technicians conducted extensive testing and research activity. This included both hands-on lab tests and a review of third-party security testing that MPS Monitor had performed with the help of specialised security firms before and after DCA 4’s initial release.

The result of the analysis proves the quality, security and richness of features within DCA 4, and highlights the improvements that MPS Monitor has implemented in its DCA core technology, making it “a leading-edge data collection agent that is equipped to deal with the worst security threats and to provide efficient, simple and versatile data collection”.

Keypoint Intelligence had already successfully tested several previous versions of MPS Monitor’s DCA (then called eXplorer 3). The last testing sessions were performed in 2020 as part of the testing of the entire MPS Monitor platform, which resulted in a Platinum Evaluation and in a Security Compliance Seal. The overall security posture of the platform was also subject to an extensive analysis performed in 2021, which led to the release of a dedicated Managed Print Services Platform Security Whitepaper. 

The announcement of DCA 4 in March 2022 marked another major milestone in the platform’s journey to bring the highest levels of innovation, integration and security to the Managed Print Services industry; therefore, MPS Monitor and Keypoint Intelligence decided to perform dedicated and specific testing to evaluate the impact of the new DCA 4 technology on the entire platform’s value proposition.

The test results are detailed in the White Paper, which includes a complete overview of the new features like real-time communication, optimised device discovery, device web access and the recent PaperCut Integration. The report also describes the many security improvements, and provides details on the external code review and penetration testing activities performed by ECSC Group plc to ensure that DCA 4 meets the most stringent security requirements and does not contain exploitable or high-risk vulnerabilities.

Commenting on the testing results, Nicola De Blasi, CEO of MPS Monitor, stated: “As has already happened many times in the past, once again Keypoint Intelligence’s testing methodology provides an independent and trusted recognition of the effort and investments that our company makes to stay at the top of the market in providing exceptional and secure IoT technology for the remote management of printing devices. Over the last 12 years, MPS Monitor’s DCA has been installed in more than half a million customer networks, and is currently used by thousands of dealers to manage more than 1.2 million printing devices across 60 countries. We are thrilled to see DCA 4 perform so strongly and in line with expectations during the tests. Furthermore, we have already received extremely positive feedback from all dealers who are successfully installing thousands of DCA 4s at their customers every day”.

The full BLI report from Keypoint Intelligence can be downloaded here, while the DCA 4 can be downloaded via the MPS Monitor portal.

To know more

“Download Keypoint Intelligence Report″

 

Dealers and customers have instant connection to printers, access to devices’ internal web server, advanced troubleshooting capabilities and an improved BI experience

MPS Monitor®, the company that develops and distributes the leading SaaS platform for the remote monitoring and management of printers and multifunctional devices, today announced the immediate availability of its new Data Collection Agent (DCA) version 4. The new version brings a wealth of innovative and revolutionary features that are, in most cases, first to the market. Dealers and Managed Print Services providers can now benefit from instant, real-time access to devices, further integration with other market-leading solutions, and increased support and security.

DCA 4 is a complete redesign and rework of the award-winning MPS Monitor DCA, which, over the last 12 years, has been installed in more than half a million customer networks, and is currently used by thousands of dealers to manage more than 1.2 million printing devices across 60 countries. To remain at the forefront of technology and to provide further advanced and unique features to its customers, MPS Monitor decided on a clean-sheet redesign, using the latest IoT protocols and development environments. The development of the new Data Collection Agent, which took more than three years, involved a full time and dedicated core development team.

As a result of this substantial effort, DCA 4 provides new and extremely powerful features and functionalities, which are designed to revolutionise the way dealers and MPS providers remotely manage their print fleet:

Real-time connection: by using MQTT, one of the most modern IoT messaging protocols, DCA 4 allows a direct, real-time communication between the user, the Agent and the devices. The Agent also uses HTTP/2 – GRPC for traffic optimisation, and SSH for remote device access.

Device Web Access: Dealers, MPS Providers, and fleet managers can access and navigate the devices’ web pages from their browser, while being located anywhere on the Internet, without the need for a remote connection to the customer’s network. The printer’s web server pages will appear in the MPS Monitor Portal’s device page in a matter of seconds, simply by clicking on a button. This feature is active on all printer brands and models. It does not require any additional access or software, and it has been thoroughly tested and certified to ensure it is extremely secure.

Multi-platform: DCA 4 uses a single code base for all main platforms (Windows, Mac, Linux, Raspberry), providing the same feature set and functions, regardless of the platform’s OS. Device Web Access and all other new features are available on all platforms without any difference.

Granular data collection: it is now possible to define each different type of data (meters, consumable levels, alerts, messages, etc.), how often each type has to be updated etc. Only changed data are sent to the cloud, to increase the system’s efficiency and to ensure real-time data management.

Optimised network discovery: a complete redesign of the discovery process allows improved stability and efficiency, while greatly simplifying the troubleshooting process in critical network environments.

Improved security: DCA 4 is built with a strict “security-by-design” approach, further mitigating the risk that the DCA could be used as an attack vector to the customer’s network. It also fully supports SNMP v3 and device authentication, to ensure maximum device security.

Better supportability: in scenarios where problems with a device’s data has been identified, MPS Monitor’s support team already has available in the system all the information needed to troubleshoot reading issues like wrong meters or levels. There’s no need any more to contact the customer and ask for remote sessions or manual data extraction for troubleshooting purposes, bringing added convenience and speeding up problem resolution.    

PaperCut integration: as previously announced, where a DCA 4 and a PaperCut MF/NG instance is present, customers can enjoy a full Business Intelligence experience on their PaperCut data from within the MPS Monitor cloud Portal, without any additional software installation nor any additional license costs.

All the above features are available immediately to all MPS Monitor users, by simply installing the new DCA 4 on the network where printers are connected. DCA 4 can co-exist with the previous version 3 of the DCA – even on the same system – and all the advanced features present in version 3 are supported in DCA 4 as well. This includes the exclusive DCA Clustering feature which minimises downtime and ensures data collection continuity.

Commenting on this announcement, Nicola De Blasi, CEO of MPS Monitor, said: “The release of DCA 4 is another landmark achievement in our journey to bring the highest level of innovation, integration and security to the print industry. I couldn’t be more proud of the MPS Monitor team that has been working incredibly hard in the last three years to reach this goal. I strongly encourage all Dealers and MPS providers to try and implement this amazing piece of the latest technology, and to experience hands-on the increase in the level of operational efficiency and process improvement it can bring to your Managed Print Services business.”

Current MPS Monitor users can download DCA 4 using their MPS Monitor cloud Portal accounts, while Dealers and MPS providers interested in adopting MPS Monitor and testing DCA 4 can get a free trial of the platform from www.mpsmonitor.com

Even in this era of online reviews and Trip Advisor ratings, recommendations that come via word-of-mouth remain a powerful way of convincing potential customers to consider using a specific product or service. For Integrating Solutions Limited (ISL), a leading independent supplier of multi-functional photocopiers and Managed Print Services, the service it provides has been the subject of many positive conversations between schools, academies and local government bodies like Transport for London for many years. This has resulted in a business that has prospered – with little or no promotional activity – since it was founded in 2005. Today, it works with leading print brands including Sharp, Ricoh, Kyocera, Lexmark and Toshiba, offering bespoke connectivity and print cost analysis, resulting in best-of-breed solutions for its corporate and SME clients. Through its innovative print audit products, ISL has consistently managed to achieve savings in excess of 30% in relation to clients’ existing print cost expenditure. 

In the last 16 years, the company has expanded its footprint, with various offices strategically based around the UK supporting customers across the breadth of the country. Today, the company supports a customer base whose devices produced in excess of eight million printed pages last year. To help counter its clients’ print volumes and the effect upon the environment, ISL is an active participant of PrintReleaf, a software platform that empowers businesses to sustain and grow the global forestry system by planting a tree for every page ISL’s customers print. This is a benefit that ISL offers all of its customers free of charge and which also complements ISL’s ISO 14001 Environmental Management System. 

The attentive service ISL provides is one quality that its many long-term customers enthuse about most, as Simon Wassell, Director ISL, explains. “At ISL, we’ve put into practice something that’s often spoken about but rarely realised; proactive, preventative maintenance that sees our field service teams make regular prescheduled visits to our customers. During those once-a-quarter visits, they carry out maintenance tasks ranging from updating firmware to cleaning machines and replacing consumables that are near the end of their life. This ensures that customers’ devices are always in excellent working condition, reducing downtime and all the inconvenience that comes with devices being offline.” With each machine benefitting from a minimum of four visits per year, preventative maintenance accounts for almost 80% of the activities that ISL conducts on behalf of its customers, helping to minimise the time the company spends on reacting to breakdown calls. 

Underpinning its proactive maintenance program is cloud-based Asolvi Vantage Online, which provides ISL with field service information in one place and ensures that customer data is accessible via a user-friendly and intuitive interface. Integrating seamlessly with Vantage online to provide the company with print monitoring insights, is MPS Monitor 2.0 from MPS Monitor, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices. 

Talking about why ISL decided to deploy MPS Monitor, Simon stated: “Our former data collection agent (DCA) hadn’t really moved on. It was the same tool we had been using for a number of years. As our customer numbers and their print volumes increased, we needed a modern, scalable and secure DCA solution. It was clear to us early on that MPS Monitor not only met our monitoring needs, but its compatibility with other CRM applications essential to our business made it an obvious choice.”

Almost a year after deploying MPS Monitor, Simon has no regrets about ISL’s decision, claiming that “MPS Monitor’s ability to provide us with pure data and detailed analytics is unmatched. It delivers detailed, meaningful, business intelligence that’s easy to view and understand.” He added: “Because the data is easily accessible, our help desk and service desk teams use it too, helping them to gain real insights into customers’ print relating to pages printed, toner coverage and print volumes.” This helps ISL’s print guidance to be based on quality information that leads to better informed decisions being made about devices that are under- or over-used. 

When asked what has impressed him most about MPS Monitor, Simon detailed three qualities that stand out. “First, the ease of integration with devices and other applications is seamless and stress free. Integration is absolutely essential for us, and the MPS Monitor team worked really hard to ensure that it this was successfully addressed. We’ve had no complaints from anyone about MPS Monitor, and the service team absolutely love it, not least because it is so easy to install.”

Second, in addition to MPS Monitor’s solution best meeting its needs, Simon also sees parallels between ISL’s customer-first focus and MPS Monitors. “From the outset, we really liked the team,” he stated. “They went above and beyond the call of duty with respect to meeting our needs and requirements. Their can-do, tailored approach, was very refreshing compared to some more established competitors, who had a ‘take it or leave it’ attitude to their offering. MPS Monitor’s openness and honesty helps build the sort of trust that long term relationships are founded on, and their personal touch has been very welcome. Finally, the pricing is very fair, especially when you consider the richness of the data provided, and, more importantly, its state-of-the-art DCA technology, security, integration, consumable logistics, contract management and advanced data analysis functions, all of which are all top-notch.”

With MPS Monitor now playing a key role at ISL, there’s even more reason to talk about the company as it looks to an exciting new year ahead. 

To know more

“Case Study ISL UK”

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Although COVID-19 has had a major impact on the office technology industry, in the long run, poor security is more likely to damage your MPS business than COVID-19. The low print volumes and accelerated digital transformation trends caused by the pandemic aren’t necessarily good for MPS providers, but eventually we can expect workers to go back into the office, page volumes to return to healthy levels, and MPS providers to carry on.

Compare that to a security breach. Not only does that create a significant financial impact, but there is also an impact on your reputation. Finding new customers and holding on to the ones you’ve worked hard to get is difficult enough — try doing it as “that MPS provider who got hacked.” If you sell MPS, then security needs to be a top priority.

Infrastructure

Cloud providers should be performing routine penetration testing and vulnerability assessments and have continuous security monitoring procedures in place. A comprehensive cybersecurity approach involves compliance to broadly recognized security standards, like ISO/IEC 27001 and AICPA SOC 2 Trusted Services Criteria. The combination of standards compliance with adequate tools and procedures can ensure that an Information Security Management System (ISMS) is developed and maintained using a methodology that assesses and mitigates cybersecurity risks and undergoes a continuous improvement process to prevent, or at least mitigate, attacks.

Data security and compliance

MPS providers are responsible for handling a lot of sensitive business information, personally identifiable information (PII), technical information regarding their customers’ IT infrastructure, and other valuable data. When processing data protected by regulations, it is incumbent upon the MPS provider to ensure it stays compliant. Laws governing compliance are increasingly common in the U.S. as well as Europe, and navigating the privacy landscape can be tricky, so it’s essential to work with a provider that stays up to date on compliance. Learn more about various privacy laws and regulations here.

Device security

The scale of the risk this poses, can be seen in Quocirca’s recent Cloud Print Services 2021 report. It found that only 21% of those organisations surveyed are completely confident in the security of their print environment since the onset of the pandemic, compared to 33% pre-pandemic. Additionally, 32% indicated that employee-owned printers present a risk to their organisation, which must do more to protect cloud data from phishing attacks, malware, ransomware and a host of other vulnerabilities.

User security

The best security option is to integrate an MPS provider’s cloud applications into Active Directory (AD) and enable SaaS Single Sign-On, ensuring users don’t need different (possibly weak) credentials for each system and allowing users to be granted the minimum privileges needed.

When AD integration is not possible, simple fixes, like enforcing strong passwords, requiring users to change their password every six months (or sooner), and implementing Two-Factor Authentication (2FA) can prevent cybercriminals from taking control of an employee’s accounts. 

Cloud print in the work-from-home environment

Referring specifically to how this impacts print, Quocirca’s 2021 MPS study reported that 39% of organisations have implemented some form of cloud print management platform, rising to 48% in organisations with more than 1,000 employees, 52% in the US and 51% in the financial services sector. To support the needs of remote workers printing to printers located in the office, 47% indicated that they have implemented remote job submission to office devices, rising to 58% in the US and 53% in the financial sector.

Overall, 67% said that they will increase their use of cloud print management by 2025, with a further 5% saying that they will move over to cloud-based printing completely. Notably, those using a hybrid MPS, rather than a fully outsourced MPS, are more likely to transition to cloud-based printing (80% and 63% respectively).

IT security remains the top investment priority over the next 12 months

The recent Quocirca’s Global Print Security Landscape 2022 report reveals that many organisations are struggling to keep up with print security demands in today’s hybrid work environment.

53% of respondents say IT security is one of their highest three priorities. MPS (managed print services) are second in importance (41%) followed by managed IT services (38%) and cloud services (35%). 70% of organisations expect to increase their print security spend over the next 12 months, with only 11% expecting a decrease.

Moving forward

The tools and partners already exist. One such example according to Keypoint Intelligence, is MPS Monitor 2.0. In Keypoint Intelligence’s Managed Print Services Platform Security Whitepaper, it declared that MPS Monitor’s solution had met key criteria, ranging from the ability to maintain customer devices in a stringent security posture through proactive and automated management of key device settings, to offering a proven-secure DCA for their customers’ networks. The Whitepaper also noted that its full and comprehensive set of policies and procedures meets the requirements for industry-standard security certifications.

Clearly, it’s just a matter of doing your homework: choosing the right technologies, ensuring compliance with standards, and keeping yourself committed.

 

Note: 

“This blog is an adjusted version of the one that originally appeared on The Imaging Channel”

 

To know more

“A Holistic Approach to Security in MPS – March 2022″

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MIPS Informatica has been operating in the Information Technology sector since 1992. Headquartered in Genoa with offices in Florence, over the years the company has built up a structured and reliable organization specializing in the implementation of efficient solutions for printing and digitizing documents. It caters to companies in a variety of vertical sectors, enabling them to make the most of their technology investments by dedicating their resources to the most strategic aspects of the business. 

The company boasts a team of over 30 professionals, who have, over the years, acquired solid skills in technical and system support in the field of Managed Print Services and IT services.

Currently, the Ligurian Dealer has “All-In” monitoring of more than 1,500 printers and MFPs and more than 20,000 cyber security software licenses on servers and clients. Strengthened by its resources and its consolidated relationship with the main producers of hardware and software technologies, MIPS Informatica now supports companies in different markets that have dynamic and increasingly complex needs, also following the changes that occurred with the pandemic.

“MIPS Informatica looks to the future with its feet firmly rooted in the present,” says Luca Marini, founder of the company. “For thirty years we have been very attentive to technological evolutions: this allows us to guarantee value to our customers, proposing the most suitable solutions for their needs and at the same time keeping their installations efficient.”

MPS Monitor: a solution that accompanies growth

MIPS Informatica has been in the printing solutions market since 2006, initially as an exclusive dealer of Konica Minolta. Over the years, the company has implemented services for other brands in the printing industry, such as Canon, Kyocera and Epson, significantly increasing the range of devices managed.

In addition to the proprietary control system initially used, it has proved necessary over time to evaluate a new and more open printer and MFP monitoring system. After several trials, MIPS Informatica selected MPS Monitor and its Software-as-a-Service (SaaS) solution for remote print device management and Managed Print Services nearly 12 years ago. A decisive element for this selection was the possibility to easily integrate the data collected by the monitoring solution with the data of the company’s management system, through an agent installed on the customer’s device. 

In particular, the comprehensive and easy-to-use MPS Monitor 2.0 environment provides users with visual and interactive access to data and is fundamental to MIPS Informatica’s business on a daily basis, at a time when the provision of managed print services is now predominantly through “Pay-per-Use” and “Cost-Page” contracts. 

In addition, MIPS Informatica today is successfully using Analytics, the complete Business Intelligence platform of MPS Monitor based on Microsoft PowerBI technology; thanks to it, MIPS Informatica can better manage its operations, make quick and effective decisions in a reliable and secure way and provide its customers with real-time answers.

The Results

“After 12 years of use, supported by the expertise of MPS Monitor’s consultants, we can say that this cloud-based print monitoring and management solution, which is completely reliable and able to bring efficiency to our in-house as well, has literally transformed our business,” says Luca Marini. 

Today, MIPS Informatica manages about 2300 alerts on its customers’ individual devices and has shipped them about 3600 consumables in the last year. For the Ligurian company, monitoring and management of printing systems have generated savings of around 100 thousand euros in the costs of raw materials, shipments and working times. In particular, MIPS Informatica has been able to unify the transport of materials under stock, quickly manage the rotation of consumable products by reducing the inventory and save processing time and delivery, to the benefit of customers.

“MPS Monitor has very quickly become an irreplaceable daily work tool for our company. Thanks to its user friendliness, it is easily used by the entire team of the Print&Solutions Division, which can thus very effectively share work, optimizing time and resources.” 

The future

The advanced reporting and Business Intelligence features integrated in MPS Monitor 2.0 allow the creation of an analysis environment tailored to the specific needs of dealers, who can then make quick and effective business decisions: this, according to MIPS Informatica, is the key to acquiring the management of new printer fleets.

And it is precisely these functionalities that are recognized by the Dealer as a value for the strategic choices of the future. “We will be very happy to use the new implementations that MPS will develop, certain that the security of the solution and the use of the Business Intelligence platform will allow our company to gain a significant competitive advantage in the market,” explains Marini.

With the virus still prevalent, 2022 is set to be another uncertain year for governments, economies, businesses and citizens. One thing we can be sure of though, is that security risks and breaches will continue to plague organisations of all sizes, creating disruption and chaos and even fines for those found to be in breach of GDPR best practice. 

Print continues to be a source of potential document-related security breaches, and it’s important that this risk doesn’t get swept away by broader business concerns. In its recent Print Security Landscape 2022 study, Quocirca – the print industry’s leading source of independent market insight and advisory services – identified businesses’ increasing concerns around the risks of printing, and low confidence in the ability to protect the print infrastructure against security breaches. 

There were some alarming findings, such as only quarter of IT decision makers (26%) feel completely confident that their print infrastructure is secure; that’s despite all of the work that has been done to bring potential print vulnerabilities to the attention of organisations. The report also flags how organisations are not keeping up with print security challenges, with more than half (53%) stating that it has become considerably harder to do so; that’s probably driven by hybrid printing which is also flagged up in the report. It revealed that 67% of respondents have concerns centred on the security risks of home printing, which compares to 57% who are concerned about office print security.

There were some promising signs, however. One of which was that organisations that use an MPS are most confident in the security of their print environment. That stands to reason, as MPS providers are laser-focused on delivering security as part of their service offering, taking the responsibility of managing it away from their clients. 

At MPS Monitor, we help our channel partners keep their customers’ information secure thanks to integration with Okta Identity Management which means access to the cloud platform can be allowed using Active Directory Single Sign-ON. There’s also the reassurance of Two-Factor Authentication (2FA), which can be enabled on any user account, while PII Masking can be enabled to protect Personally Identifiable Information. Additionally, a formal GDPR documentation e-signing process is in place to ensure that PII management is performed in compliance with the EU regulation.

We’re confident that whatever challenges 2022 presents us with, MPS Monitor’s customers can be assured of high-levels of document and print-related security standards all year long.

Dealers and customers using PaperCut now have access to pre-built dashboards and reports through the award-winning BI capabilities integrated in MPS Monitor SaaS service

MPS Monitor®, the company that develops and distributes the leading SaaS platform for the remote monitoring and management of printers and multifunctional devices, has announced the integration of PaperCut MF and Papercut NG print management data into its Analytics BI platform. The goal of this integration is to provide a feature-rich Business Intelligence and reporting environment to imaging dealers and Managed Print Services end customers who use the PaperCut MF and Papercut NG platforms for print management, job accounting, and secure printing. 

MPS Monitor Analytics is a full and comprehensive BI platform designed for imaging dealers, printer resellers and Managed Print Services providers, based entirely on Microsoft’s Power BI Embedded technology. The solution enables users to access a full BI environment from within their MPS Monitor web portal – all without the need for separate accounts, different portals, or additional licensing. Users have access to a full self-service BI experience with the ability to modify existing dashboards and reports, or they can create new ones extremely easily, without any coding or previous BI skills. The company recently announced that its BI environment has been the subject of an extensive feature published on the Customer Stories showcase of Microsoft’s global corporate site. Through the integration of data coming from PaperCut MF, MPS Monitor is substantially enriching its BI capabilities, by importing into its Analytics system all the data that PaperCut is able to export using standard Data Integration features.

A typical PaperCut MF instance produces a vast amount of historical, unstructured data related to all the aspects of managed print: type and size of documents printed, users and departments who print, cost of each single print job, environmental impact of print activities and savings generated by the implementation of print policies, rules and best practices. This valuable and extensive dataset can now be merged inside the MPS Monitor Power BI Embedded database, so that all the raw data generated by PaperCut MF is transformed into stunning visuals with advanced filtering and slicing features, drill-through capabilities and meaningful aggregations.

The result is a massive increase in the ability to create insights and data visualisations, by leveraging the power of real-time data coming from devices to analyse user behaviours, identify and compare costs, analyse printing patterns and implement optimisation strategies on each print fleet where PaperCut MF or Papercut NG is active.

Dealers and Managed Print providers can take advantage of these extensive reporting and analytics capabilities to perform quarterly or monthly business reviews with their customers, who conversely may access Analytics reports and dashboards with their print usage data at any given moment, in real time and from the cloud, by simply accessing the MPS Monitor Portal. The PaperCut MF and PaperCut NG integration does not need any additional software installation or specific setup, as it is powered by the same MPS Monitor DCA that is used to collect data and to monitor printing devices. The functionality is available to all customers running the latest version of MPS Monitor DCA, at no additional cost. 

Commenting on this announcement, Nicola De Blasi, CEO of MPS Monitor, said: “We believe that Business Intelligence can be a real game-changer for the imaging industry. Combining in a single platform the granularity and depth of data accumulated by a PaperCut server, the power and ease of use of Power BI Embedded, with the advantages of a cloud-only architecture, makes this integration an exceptional add-on to MPS Monitor’s overall value proposition. The benefit of this is even more compelling as it does not require any specific on-prem installation, nor any additional license cost. We expect that dealers and customers using both MPS Monitor and PaperCut will love being able to immediately enjoy the advanced BI and reporting on PaperCut, with zero extra effort.”

Stu Brookes, EMEA Head of Channel & Alliances, PaperCut, said: “In the current climate, Resellers and End Users are looking for competitive advantage, increased insight and the ability to turn data into information to help improve business decisions. The integration created by MPS Monitor allows our mutual customers to maximise their investment in both print management and fleet manangement, providing the BI platform that adds value at all steps in identifying opportunities to reduce costs and improve digital document processes.”

Dealers interested in adopting MPS Monitor can get a free trial of the platform from www.mpsmonitor.com

The PaperCut Dashboard

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We’re thrilled to announce that at the prestigious Print IT Awards 2021 hosted in London on Tuesday December 7th, with 450 participants from all the major players in the UK print industry, MPS Monitor won the desirable Device Management Solution of the Year category.

Naturally, we are extremely excited about this win. First, Print IT Reseller is the leading authority on all matters print- and document-related, and it is read and respected by the entire print eco-system; from manufacturer, service provider, supplier, channel and end users.

Second, we were up against highly respected competition in our category, so to win against them really does validate the excellence of the offering that we have.

Third, the win comes on the same day that we announced MPS Monitor UK Ltd, so the timing was perfect for raising awareness of our brand on this important day. We hope that this win bodes well for the ongoing success of the organisation, not just in the UK but globally, as we accelerate our international expansion plans.

Thank you to the whole team who have worked so hard over the years to help make MPS Monitor an industry-winning solution; your efforts have been truly recognised by this highly significant award win!  This acknowledgment makes us proud and even more eager to continue to work every day to be the successful choice for Dealers and MPS Providers around the world.

Print IT Reseller, One-to-One

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Over the weekend, a high severity security vulnerability in the Java-based log4j logging framework (CVE-2021-44228) was reported and is being actively exploited. This exploit is also known as “log4shell” and provides a vector for remote code execution.

Security is a top priority at MPS Monitor, so we have been actively reviewing our infrastructure to assess our exposure to this vulnerability and to ensure we continue to maintain a secure environment for you and your customers.

As a result of this full and extensive assessment, we can state that MPS Monitor does not suffer of any risk coming from this vulnerability.

More in details:

• All our Cloud and server-side services are .NET-based. We do not use log4j and therefore no server system, process or service is affected.
• The MPS Monitor Windows DCA is .NET-based, and does not use Java in any part of its code base. Log4j is not present at all in the Windows DCA software package. 
• On some versions of the Embedded DCAs, we use Java and Log4J. The Embedded DCA versions using Java are:
  • Samsung Embedded DCA
  • Kyocera Embedded DCA

On those applications, we have checked extensively and we can confirm that the Log4J version we use is not among those affected by the vulnerability.
We have also checked that the classes and functions that can be exploited by the vulnerability are not present in any of the Embedded versions currently distributed nor in previous versions.

• For HP customers using MPS Monitor with HP Smart Device Services, and for HP SDS Action Center customers, Java and Log4j are not used in JAMC nor in any other SDS component.

So we can officially state that CVE-2021-44428 does not affect in any way the security of the MPS Monitor system. There is no action needed from you nor from us because of this vulnerability.

If you are using MPS Monitor to manage your customer’s printing devices, you can forward this message to them and give them full peace of mind on the level of security that your remote management system provides.

If you wish to know more about MPS Monitor’s overall security posture, please read the Keypoint Intelligence MPS Platform Security White Paper: https://www.mpsmonitor.com/docs/MPSMonitor_PlatformSecurity.pdf

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices,  has announced that it has established MPS Monitor UK Ltd. The move is in response to the success the company has enjoyed in other countries and markets in Europe, the Americas and Asia. The formation of MPS Monitor UK Ltd – which is directly owned and managed by MPS Monitor’s headquarters in Italy – is a major step in the company’s journey in expanding its footprint across UK, Ireland and the Nordics. It enables MPS Monitor to execute a tailored, local go-to-market strategy focused on delivering the full platform’s vision and value to dealers and Managed Print providers in each country. 

Print industry expert Ian McRae joins Nicola De Blasi, CEO of MPS Monitor, as a board member of MPS Monitor UK Ltd. Ian is widely considered to be one of the UK’s and Europe’s most experienced print monitoring business leaders. Their combined experience will help fast-track the company’s growth, and will ensure that the newly created entity has the best resources, skills and experience to make a positive and long-lasting impact on the dealer’s community in the UK, Ireland and Nordics. MPS Monitor UK has been already staffed with a team of experienced and senior print industry experts with deep knowledge of dealer’s business and technical needs. The new team members will ensure that new and existing MPS Monitor’s customers in the countries receive the highest levels of pre- and post-sales consultancy, by driving and supporting dealers and Managed Print providers in their migration journey from legacy and old solutions towards a better future of innovation, integration and security. 

The company’s commitment to building its presence in the territories, and to serving locally-based channel partners, is further reflected in the development of an intense marketing campaign that aims to create strong relationships that will be managed by the sales and pre-sales force of the new company. The sustained campaign is supported by local-language assets created by MPS Monitor that range from a Migration eBook, to adverts, videos, LinkedIn content, case studies, PR activities, newsletters, blog posts, and a dedicated web site. Additionally, MPS Monitor UK Ltd has established local accounting and administration services, thus simplifying invoicing and payment processes in local currency for its UK-based customers.

Commenting on the potential offered by the UK, Ireland and Nordics market, Nicola De Blasi, CEO of MPS Monitor, stated: “Print is evolving and needs modern monitoring solutions that deliver a fresh and new perspective to effectively address the ongoing challenges of security, print transparency and cost control. Businesses in the UK, Ireland and the Nordics are receptive to embracing print management solutions that deliver against their changing requirements. This makes the UK a terrific place to invest in order to respond to growing demand from businesses located in these countries. Furthermore, these countries have some of the most mature print eco-systems, and they are a hotbed for print innovation and innovative service and support. We are confident that we can rapidly bring the tangible benefits and award-winning value of MPS Monitor to customers based in these territories. With the team’s combined experiences and capabilities, MPS Monitor has established a powerhouse for responding swiftly and effectively to businesses’ changing needs both now and in the future.”

Talking about his new role, Ian McRae, MPS Monitor UK General Manager, said: “This is an extremely exciting time as hybrid print models and cloud-based print monitoring become the template for modern organisations globally. Against that backdrop, it’s my belief that both service providers and their customers will value MPS Monitor’s excellent solution. It will deliver enhanced security, deeper data insights and a highly productive user experience, resulting in more value than they have seen before. It presents a compelling proposition for new and existing channel partners, and I am confident a UK-based presence will fuel the company’s success.”

The registered address for MPS Monitor UK Ltd is 24 Warminster Road, Westbury, England, BA13 3PE. More information and a Trial for the platform can be found at www.mpsmonitor.co.uk

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced a partnership with gap intelligence, values-led market intelligence firm. The goal of this partnership is to provide additional value to the imaging dealer’s community through improved business analytics and market intelligence, deeply integrated into MPS Monitor’s award-winning Analytics BI platform.

MPS Monitor provides its users with an extremely advanced and complete Business Intelligence environment, fully integrated in its remote monitoring and management SaaS platform, which is used by more than 2,000 dealers in 60 countries. MPS Monitor Analytics is a full and comprehensive BI platform designed for imaging dealers, printer resellers and Managed Print Services providers, based entirely on Microsoft Power Bi Embedded technology. The solution enables users to access a full BI environment from within their MPS Monitor web portal – all without the need for separate accounts, different portals, or additional licensing. Users have access to a full self-service BI experience with the ability to modify existing dashboards and reports, or to create new ones from scratch with extreme ease of use, without any coding or even previous BI skills. The company recently announced that its BI environment has been the subject of an extensive feature published on the Customer Stories showcase of Microsoft’s global corporate site.

One common challenge for most remote monitoring tools is the limited ability to deliver valued insights and useful reporting, because of the lack of standardization of datapoints collected by devices. Printers have a limited ability to identify themselves using standard models and are often not able to provide sufficient information on their technical specifications, consumable part numbers, market age and energy consumption.

Through the partnership with gap intelligence, MPS Monitor is able to substantially enrich its BI features, by adding extensive market visibility and additional insights. gap intelligence provides an extremely complete and updated dataset of market information and product specifications coming from its internal expertise and its continuous monitoring activity of the print industry: millions of datapoints containing product specifications and configurations, consumables associations, dates of announcement and retirement from the market, energy consumption – and, many others – are now available for each single standard model for all main printer manufaturers.

This valuable and extensive dataset is now merged inside the MPS Monitor Cloud datawarehouse on which the Analytics system runs. The result is a massive increase in the ability to create insights and data visualisations, by leveraging the power of real-time data coming from devices together with extensive market data and product specifications. A new MPS Monitor feature, called Standard Models Association, will enable users to take advantage of these increased Analytics capabilities in a very simple and guided way.

Commenting on this announcement, Nicola De Blasi, CEO of MPS Monitor, said: “BI and predictive analytics are some of the most powerful tools in the hands of dealers and Managed Print Service providers, for future-proofing their business health and securing their profitability. That’s why at MPS Monitor we are investing so extensively in providing self-service BI capabilities to all our users. By partnering with gap intelligence, we can further enhance the breadth and depth of insights that our platform provides and really empower our customers’ sales, operations and finance teams to tranform their fleets’ raw data into valuable intelligence. Through the merger of this new dataset into the MPS Monitor database, we enable every user to know everything about every device, and not just what’s happening in real time, but also about what will happen in the future.”

CEO of gap intelligence, Gary Peterson, shared, “Getting accurate, complete, and timely data is critical to making smart business decisions. We are thrilled that our casual micro and macro level data is part of MPS Monitor’s solution to drive results. Our MPS Monitor and gap intelligence partnership empowers organizations through actionable insights.”

The gap intelligence dataset integration is immediately available to all MPS Montior Portal users by accessing the new Standard Models function just released.

Dealers interested in adopting MPS Monitor can get a free trial of the platform from www.mpsmonitor.com

There are many ways of measuring how successful a business is, but perhaps the most impressive is when another company deems it promising enough to be a valuable acquisition target. That’s been the case with Simplify, a Norway-based print dealer that offers a wide range of print services. Earlier this year, it was acquired by business support company ECIT, as part of its strategy to expand its presence in the Nordics, and rebranded ECIT Simplify.

Of course, it wasn’t just Simplify’s geographical location that made it attractive to ECIT. With roots going back to 1996, it has become a trusted ally to many small to medium businesses – as well as offshore oil rigs and ships – earning it an enviable reputation over two decades for excellent customer service and dependable support. 

Keeping print in check
Despite the breadth of its customer base, ECIT Simplify’s clients typically print routine Microsoft Office documents. Each print, however, needs to be counted and accurately billed for. In line with this requirement, one of the print services offered by the 20-strong company, includes print device monitoring. “As part of the print service we provide to our customers, we need to manage the monthly invoicing of the page pack service contracts our customers have, billing them according to how much they print and the cost per page,” stated John Alfred Hustvedt, ECIT Simplify’s sales director.

Previously, conducting this task for approximately 300 customers was arduous and tedious. It required the team to alternate between Excel spreadsheets in a process that John Alfred described as ‘gruesome’. 

Automating time consuming tasks is made easy with MPS Monitor
Such inefficiency wasn’t sustainable. “We had to find a better way to manage the meter reading and monthly invoicing,” John Alfred added. Underpinning that service today is MPS Monitor, from the developer and distributor of the leading platform for the remote monitoring and management of printers and multifunctional devices.  

Discussing what struck him about MPS Monitor over competitor offerings, John Alfred stated: “It was the innovation and pioneering spirit of MPS Monitor that appealed to us.” It was this innovation and desire to meet ECIT Simplify’s needs that resulted in MPS Monitor developing a connector for a successful integration with PowerOffice, the company’s ERP system. “Previously, print volume information came from MPS Monitor, while click per page pricing and monthly pricing information was stored in the ERP system, meaning that we had to maintain two databases. Thanks to the new connector MPS Monitor created, we have now automated the invoice creation process, with all customer data – printing, contract information and page pricing – now residing on MPS Monitor.” 

Now, ECIT Simplify is using MPS Monitor as a one stop shop for printing information and print volumes. “I think that because of this, we’re saving about 30% of an administrator’s time that can be put to better, more productive, use.” John Alfred also added: “We really like the BI portal, and how it enables us to use all of the data points as a decision making tool. This helps us keep abreast of our customers’ needs. Furthermore, the data that we get from the reporting module that MPS Monitor helped us create, enables us to prove to our customers that we are honouring our Service Level Agreements (SLAs), which helps build more trust between us and our clients.” 

A product’s technical capabilities alone aren’t enough to make ECIT Simplify chose one solution over another, as he explained. “I am very keen to have a partnership with companies like MPS Monitor. As a business with evolving needs, a one-off customer-supplier relationship wouldn’t suit ECIT Simplify long term. It is imperative that our suppliers really can work as a partner to our business. MPS Monitor has proved that it can scale, and that it can tailor solutions to meet our needs. Unlike many smaller IT service providers, I’m impressed not just that it has a vision for its future, but I’m impressed by its vision and roadmap for the future. To that end, we now involve MPS Monitor in our business development projects. By working in conjunction with one another, MPS Monitor’s offering evolves to meet our needs.”

Partnering with MPS Monitor for a better future together
The fact both companies can work in parallel with each other is set to bode well for the future, especially when Simplify’s merger with ECIT is completed year end Q4 2021. “When that happens,” John Alfred explains, “we’ll be using MPS Monitor to monitor up to 3,500 multi-brand devices.” 

John Alfred is confident that MPS Monitor will be more than capable of supporting that increase. “I know from experience that it can provide us with the flexibility, customer support and service we need. The team has proved to be very quick to step up and provide help when we need help. MPS Monitor has an excellent product today and a sustainable business which means that I am more than satisfied that it has the right solution to take with us when we start to monitor ECIT’s customers’ devices.”

While ECIT Simplify is not currently fully exploiting all of the features or functions in MPS Monitor, this is set to change when the merger completes. “The huge number of connectors will help drive further efficiency gains when activated,” John Alfred stated.

When asked whether he would recommend MPS Monitor, John Alfred didn’t hesitate to say an emphatic “yes”, to which he added: “We see MPS Monitor as a partner for the long term and one that’s gaining traction though innovation and excellent customer service.” Those are qualities set to help both businesses on a solid path to success.

 

To know more, download

“Case Study ECIT Simplify brochure”

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A comprehensive whitepaper analyses effectiveness of MPS Monitor’s robust measures for addressing security issues impacting MPS providers and customers

MPS Monitor®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, announces that Keypoint Intelligence, the document imaging industry’s most trusted resource for unbiased information and analysis, has performed a detailed assessment of MPS Monitor’s security methodology as well as its platform’s security policies and procedures. Findings of this analysis have been published in a whitepaper entitled Managed Print Services Platform Security. Reporting positively on the comprehensive measures that MPS Monitor has implemented to keep customers’ devices and their data secure, the document validates the security claims made by MPS Monitor. The whitepaper is available at this link.

In line with MPS Monitor’s belief that seeking independent endorsement of its security claims is both best practice and reassuring for end users, it commissioned Keypoint Intelligence – the most accredited print technology testing laboratory in the world – to examine its security procedures and to document them. Of particular note, Keypoint Intelligence’s analysis concluded that MPS Monitor proved to be able to maintain customer devices in a secure posture through proactive and automated management of key device settings, and that it provides a deeply tested DCA technology that fulfills its customers’ most stringent security requirements. 

Furthermore, it was satisfied that MPS Monitor’s platform runs on a proven and secure cloud infrastructure, that benefits from continuous security testing and auditing from specialised security teams. It also recognised that MPS Monitor has in place a full and comprehensive set of policies and procedures that meets the requirement for industry-standard security certifications. It also stated that MPS Monitor went ‘the extra mile’ to ensure its platform is certified as compliant to stringent international security standards like ISO/IEC 27001 and SOC 2.

Commenting on the findings of the whitepaper, Nicola De Blasi, CEO of MPS Monitor, commented: “From small businesses through to larger enterprises and across all public sector organisations, security is priority number one. The financial cost and reputational damage suffered during a security breach can be immense. However, print is often overlooked a as target for cyber criminals intent on looking to gain access to the network. At MPS Monitor, we’re acutely aware of this risk, which is why we have gone above and beyond meeting the required industry standards for security, to create an MPS platform that excels in its security capabilities, thereby protecting dealers and their customers from introducing additional risks into their environments. That’s why we are thrilled that our efforts have been recognised by Keypoint Intelligence, given the completeness of its vigourous testing procedures which have made it a highly respected authority on this subject.” 

Jamie Bsales, Director of Solutions, Security & Smart Workplace Analysis at Keypoint Intelligence, added: “Analysing security claims made by vendors about their services or solutions is important for giving customers and end users peace of mind on a matter that is vital for their business. In MPS Monitor’s case, we are impressed by its commitment to engineering a platform that truly embraces a holistic – and thorough – approach to security.  It satisfies our requirements that the company’s security approach, methodology, and main procedures it applies, provides robust and industry leading security for its users.”

To know more, download

“Managed Print Services Platform Security Whitepaper 2021, by Keypoint Intelligence”

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Companies that can trace their roots back to almost a century, usually have a few characteristics in common that underpin their longevity; the business acumen to spot and respond to emerging opportunities, and a willingness to adopt the latest technology in order to operate more efficiently and provide their customers with an even better service. Those qualities have come to define Weaver & Bomfords, an office supplies business whose origins go back to 1922.

Today, the Cheshire-based business continues to thrive, with its 15 staff offering its nationwide clients an array of services that a busy workplace needs. At Weaver, this includes photocopiers and network printers, Managed Print Services (MPS) and Document Solutions. Bomfords focuses on office furniture and supplies. One solution that’s helping the company’s customers drive greater efficiencies from their print, is from MPS Monitor®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices. Its MPS Monitor 2.0 is a Cloud-based SaaS solution and, today, two thirds of Weaver customers are benefitting from the accessibility, flexibility and security it delivers. 

 

Meeting customers’ print needs with MPS Monitor 2.0

Convenience often lies at the heart of a great customer service experience, as Sue Lenton, managing director of Weaver & Bomfords, explains. “We’re always looking at how we can offer our clients value, and by providing an outsourced print management solution from MPS Monitor we can remove their print burden so they can get on with running their business. From a customer’s point of view, they haven’t got to maintain or manage toner supplies as it simply gets delivered and marked up for the right machine, so they know that it will be there as they need it. Typically, our customers have several print devices, so we looked at what was the best MPS for them, to make it easier for them to keep their fleets running efficiently and cost effectively. MPS Monitor takes away any administration or management of that process from the customer,” Sue stated.

It’s a service that many customers have come to appreciate, given the diversity of their print needs, as Sue explained: “We have a really broad range of clients printing a really wide range of things; prescriptions, marketing materials, point of sale and even transfers used in china production. We deal with lots of local food producers, mills and bakeries, distribution companies and then there’s the more usual professional and legal firms and local schools and academy trusts. All these companies have remained open over the last year and so have we – they’ve needed our local support and service more than ever.”

 

A flexible and adaptable MPS solution for a rapidly changing world

It became apparent to Sue and her team that MPS Monitor was a future proof solution for her clients’ needs, given that MPS Monitor was founded on the vision of being a scalable cloud-native platform. Sue noted: “Weaver is an early adopter of remote monitoring technology for managing fleets and ordering supplies, so we’re familiar with the solutions available. When we first started talking to MPS Monitor, it quickly became quite evident that this was a much better offering than we used previously. To start with, its front end is very intuitive and the user interface is graphically orientated.” Sue added that MPS Monitor makes data and information easily accessible, which is unlike other solutions that required a fair amount of technical knowledge in order to be able to access the information and reporting data. MPS Monitor makes it easy to get a proper snapshot of a fleet’s status, so problems or issues can be identified straightaway. “It’s really easy to find the information that you need. Overall, MPS monitor offers us much more by giving you a business management tool that can be used easily.”

The diversity of the Weaver client base called for a remote print monitoring solution that could adapt and scale easily to each customers’ unique needs, not least when the pandemic struck and staff were forced to work from home. Here, MPS Monitor’s flexibility helped. “During the pandemic, we were able to supply and monitor print devices for those that were working remotely, thanks to MPS Monitor. We were able to provide an extension to the service we normally offer office-based staff; we can check remotes devices and supply them with toner when needed and we provide remote support in the event that they have any print or scanning problems. That’s the great benefit of MPS Monitor is that you’ve got the multi connector availability so you can have it running on more than one device. As long as the connector is installed, we can see devices and the network hierarchies. It’s very straightforward.” With its cloud-based architecture, vendor-agnostic approach, security focus, and direct integration with HP Inc.’s Smart Device Services (SDS) and Microsoft Universal Print (UP), MPS Monitor is ideally suited to meet the evolving needs of the hybrid workforce.

 

Integration as the key to unlocking business potential

In fact, integration with third party applications – like CRM systems – is another MPS Monitor strength. “We were quite an early adopter of MPS Monitor and we were using it with Vantage Online. At the time, there wasn’t actually an official connector for us. But MPS Monitor listened to us and developed one pretty quickly and then helped us to get it set up. The integration with Vantage Online made the complex process of changing from another provider straightforward. They also helped us to perform a bulk update to minimise the tasks involved.” Sue added: “With the system in place, toner alerts are created directly into our system, ready for immediate processing while real time meter readings simplify billing. It’s streamlined what can be very manual tasks, therefore freeing up staff time. The integration between the two is being developed further and we hope to be able to use even more of the MPS Monitor features from within Vantage Online very soon.”

 

Solutions you can trust

On a day to day basis, another benefit that Sue and her team have come to appreciate is MPS Monitor’s stability. With Weaver’s previous MPS solution, it had to endure many false alerts, some of which were triggered by print users taking the toner out and shaking it. It took the company a lot of time and effort to check every alert it received to validate it or dismiss it, which isn’t a problem that they face with MPS Monitor, as Sue states. “We really trust MPS Monitor in a way that we didn’t trust our other system. It helps us ensure that customer service levels are maintained.” The alert’s flexible configurability is key too, with Sue citing a client that runs a 24/7 operation, and alerts can be set so that the customer never runs out of toners.  

To make a tangible difference to a business, an exceptional product needs to be supported by an exceptional team, and Sue’s experiences with MPS Monitor has been highly positive. “I would say that the team are great. They very accessible and very helpful, which has not been my experience of other MPS providers. They are very happy to work with us whenever we need their support.” 

With the right combination of products and people, and a managed print service provided by MPS Monitor, Weaver & Bomfords’ future is set to be as illustrious and as long-lived as its past. 

 

To know more, download

“Case Study Weaver&Bomfords brochure”

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Introduction

According to the 2021 KPMG CEO Outlook Pulse Survey, 45% of business leaders do not expect a return to ‘normal’ business operations until 2022, while 31% think it will happen later this year — and almost a quarter believe their business has changed forever. Wherever you find yourself in this discussion, one thing is clear — normal isn’t going to be quite as, well, ‘normal’ as it was before the pandemic.  

Employees have got used to working from home. In many instances, they’ve shown they can be just as productive — if not more so. True, many employees miss the camaraderie, mentoring and community that comes with office life. But they certainly don’t miss the commute. They’ve got used to the extra hours in a day for family time, socialising, exercising — or even the ability to put in some additional time when urgent deadlines are looming. 

Microsoft’s recent Work Trend Index reflects this, suggesting employees seem ready and willing to adopt a hybrid way of working where they spend 2-3 days a week working remotely and the remainder of the time in their office. And 30% of CEOs surveyed by KPMG think most of their staff will be working this way in the long term.  

Smarter Management of Remote Printers

COVID was a catalyst for rapid cloud adoption and successful hybrid working practices that have the potential to far outlive pandemic-driven work-from-home directives. Before the pandemic, employers might have been sceptical of homeworker productivity and dubious of the cloud-based infrastructure required to support it. However, left with no choice but to roll out cloud strategies at speed to keep employees safe and their companies operational, most business leaders concede that it has been a very successful experiment. 

But if companies want to maintain hybrid working, in the long run, they need a print management strategy that enables employees to print to networked devices with equal reliability and security from their home or office. 

It’s easy to assume that security breaches only happen via servers, PCs, laptops, phones, and tablets — but anything with an IP address — including printers and print devices — can be impacted or used as an unwitting vehicle to deliver a virus or create a security breach. Old printer firmware and unsecured DCAs are just two ways printers can leave businesses exposed to cybercriminals — and the risk increases dramatically when remote print access is brought into the equation.  

That’s why MPS Monitor has partnered with HP to deliver Print Security features through HP Smart Device Services. It’s an automated, cloud-based solution for remote device management that allows dealers and MPS providers to create security policies and conduct regular print security assessments. Amongst other things, it identifies out-of-date printer and print device firmware that could have known or likely security vulnerabilities on individual machines — and can highlight security risks at a fleet level too. 

Dealers can also use the platform to implement recommended vendor device security policies and automatically apply those settings across an entire fleet. There’s no need for anyone within the end-user company to concern themselves with device security. 

Cloud-enabled DCAs

Taking our partnership with HP one step further, we fully integrated the company’s SDS Cloud DCA into our software in February this year. This helps deal with the daunting task of managing the proliferation of DCAs for remote workers in their home office environments. 

Pre-COVID, a typical business with around 1,000 employees, might provide 200 printers around their offices — all connected inside the corporate network — often requiring just one DCA to manage the fleet. When lockdowns were introduced and employees started working from home, many businesses provided homeworkers with printers and, in doing so, tripled the number of devices within their organisation. To make the situation more complex, the printers were no longer connected to the corporate network, and each required a DCA of its own. 

This created a significant amount of additional administration work, both for dealers and for the homeworkers that suddenly had to worry about the DCA management and deployment. In a situation where there are many more devices than before, but printing less pages overall, the dealer’s profitability is already at risk, and the burden of managing many more DCAs only adds costs up to the equation.

HP SDS Cloud DCA solves this problem for dealers by helping them manage HP devices using supported FutureSmart firmware, without installing any software on PCs or laptops. Instead, the printer itself is the DCA and connects directly —and independently — to the cloud. We believe it’s a sure way to enhance service offerings, hit SLAs and keep accounts running profitably and efficiently. 

A comprehensive explanation of how the HP SDS Cloud DCA works is in this video. 

Cloud Printing with Microsoft 365 Universal Print

We’ve mentioned that printing to a networked printer from a remote location creates all kinds of potential risks unless it’s done securely, but why is that the case? Well, traditionally, networked printers and users were all located ‘inside’ a network with a firewall around them to keep out unauthorised users (like a castle surrounded by a moat). Security was established at the perimeter: the authorised machines were located ‘inside’ the network (or castle), while unauthorised ones remained ‘outside’ (beyond the castle walls). 

That’s where solutions like Microsoft’s Universal Print come into play.  They enable a trusted Azure Active Directory identity to print from the Microsoft cloud to a networked machine. From that point on, it’s the verifiable identity and not a specific machine, device or site that allows to connect to the corporate network and print documents. Microsoft Universal Print is natively integrated with MPS Monitor and fully supported. This means dealers and MPS providers using MPS Monitor can now help their customers move their print infrastructure to the Microsoft 365 cloud and manage all their MPS functionality within a single SaaS solution. 

Dealers who already deploy our software (or intend to do so) can directly activate all Universal Print functions for their Microsoft 365 clients. This includes, print queues, pull printing, remote monitoring and management, user management, and job tracking. And should dealers opt for hybrid working practices, too, their staff can service customers with ease and efficiency regardless of location. 

A single cloud-based solution makes it easier for dealers, which, in turn, makes it easier for their customers. It also means that remote working IT teams can monitor print usage and set print policies without being physically on site, ensuring flexible working is available. Indeed, cloud-based print management makes flexible working possible and practical across the industry – not just the preserve of end-users. 

Conclusion

If the KPMG and Microsoft research we’ve examined here proves correct, then the future of the workplace is hybrid. That means the future of printing, managed print, and print device security is cloud-based. That’s a sentiment echoed by Quocirca in its Printing in the Hybrid Workplace Study,  which states that “…cloud will be an enabler for the new normal print environment. The need for a platform that can more easily scale to meet the needs of a hybrid workplace and provide the levels of availability required for such a workforce is becoming more apparent.”

This means it’s time for dealers and Managed Print Service (MPS) providers to get cloud-savvy too. In this highly competitive market, those who best understand cloud-based printing and print management — and can make both as painless as possible for their customers — will be the ones who succeed and lead the market. From a practical perspective, we believe that this means finding a single cloud platform for all managed print services; something that can integrate seamlessly with ERP system to provide automated invoicing and optimized logistics. Ideally, the solution should also remove the headache of DCA deployment and management for remote workers while also facilitating safe and secure printing regardless of location. 

MPS Monitor®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced that it is set to kick off a major international dealer recruitment drive with a carefully tailored global marketing campaign centred on the theme of ‘Why it’s time for dealers to move to MPS Monitor 2.0.’ A core part of the three month long campaign will see the company not only encourage print dealers to migrate to MPS Monitor 2.0, but also proactively recruit new dealers who don’t currently offer a print monitoring service to their customers.

MPS Monitor is distinct from other print monitoring services due to its unique ease of use, the reliability of its data flow and its robust security and flexibility, which makes it the optimal choice for any dealer who manages a fleet of printing devices. Dealers benefit from offering MPS Monitor 2.0 because it enables them to improve service levels, reduce costs, increase their margins and to create new revenue streams. Furthermore, the data reliability and increased security MPS Monitor offers drives greater loyalty and stability in the relationship between dealers and their customers. Dealers’ customers benefit from MPS Monitor because it gives them complete visibility into their print, with reports available immediately on the contracts and the status of the fleet, with concrete data and historical analyses updated in real time. Customers also benefit from increased print efficiency, thanks to the simplification of the management processes and the delivery of consumables.

To help dealers either migrate to or adopt MPS Monitor 2.0, the company has created multiple assets. These include a specially created Migration Home Page (Change your route!) on MPS Monitor’s website  that encourages visitors to download an informative 36-page eBook entitled ‘Your MPS Monitor Adoption Journey Starts here’, to communicate MPS Monitor’s value proposition among the dealer community. Reflecting the campaign’s international ambitions, the eBook is available in English, Italian, German, French and Spanish.

Of particular note, is the eBook and its key value-add component; its interactive Gap Analysis Tool. This has been created to enable dealers to compare the platform they are currently using with the features and functions of the MPS Monitor 2.0 platform. With just a few clicks, dealers can check whether their current solution’s security parameters, integration, DCA technology, consumable logistics, contract management and advanced data analysis functions are state-of-the-art or not, and whether they are compatible with the demands and requirements of modern businesses. In the case of a dealer’s current platform lacking any of the essential features offered by MPS Monitor 2.0, the eBook provides a detailed guide to help dealers start on their migration path to MPS Monitor.

Commenting on its dealer recruitment drive, Nicola De Blasi, CEO of MPS Monitor, said: “Dealers have proved invaluable in the last 15 months, helping their customers to successfully adopt hybrid working models. With more people working and printing from home, print has also had to adapt to this shift. Therefore, there has never been a better time for dealers to help their customers bring their print fleet back under control, either by migrating to MPS Monitor 2.0 or introducing it as a their remote monitoring and management solution for printers and multifunction devices.” He added: “MPS Monitor has a track record of helping dealers to deliver exceptional results, thanks to its ease of use, the reliability of its data flow, its robust security and flexibility; all of these combine to ensure that dealers and their end users are able to enjoy a rapid ROI. This is imperative, given that businesses are now working to make up for the time, profit and growth lost to the pandemic. We believe that our migration campaign and recruitment drive will help dealers drive new revenue streams, while the customers they serve will benefit from optimised efficiency, increasing visibility and simplifed print management.”

Endorsing MPS Monitor are some of the industry’s most respected organisations, including  IDC. It considers MPS Monitor “a strategic player in the market, providing added value to customers and channel partners alike with a robust solution that offers capabilities beyond traditional device management platforms.” Meanwhile, Quocirca included it in its Print Security Landscape 2020, stating that “MPS Monitor 2.0 is a cloud-based print management platform that offers a robust solution for MPS providers and channel partners to provide integrated print management to their customers.” Furthermore, the platform has also been featured in Quocirca’s Cloud Print Services Report 2021 and in the podcast series “In The Spotlight with Quocirca.” Additionally, in 2020, Keypoint Intelligence awarded the platform with a Platinum Rating, and with a BLI Pick Award for Outstanding Fleet Management Solution. MPS Monitor also earned a Security Validation Testing Seal for its security capabilities on HP devices.

The company recently announced collaborations with key technology industry leaders – including Microsoft, HP, Okta, Asolvi and Zebra Technologies – which has seen the company successfully meet the rapidly evolving print fleet management needs of dealers and MPS providers worldwide.

Dealers interested in migrating to MPS Monitor can get a free trial of the platform from www.mpsmonitor.com

Introduction

ATF works alongside Italian companies to support them in their digital development with Digital Transformation solutions ranging from Printing to Smart Collaboration, from IT Systems to Consultancy and Implementation of new digital processes.

The company, which today can count on the experience, skills and passion of over 30 people, was founded in 1989 by four partners who are still leading the company today: their mission, well before the “Digital Transformation” paradigm became popular, was to support companies in the management of paper and electronic documents through printing systems, products and IT solutions. More generally, since its creation, ATF has focused on digital space management, aimed at optimizing production processes.

The four founding partners were joined in 1997 by Ivan Consorti, who now runs the ATF Technical Department, the company’s “engine room”, as he likes to call it. Thanks to experience gained in the field over the years, Ivan is now responsible for organizing and coordinating the service and relationships with business partners in the technical area to ensure support throughout the country.

The Challenge

Throughout the current pandemic, it has become even more urgent to consolidate or, in many cases, initiate digitalization processes, for companies of all sizes and in every sector. Typically, and especially right now, many businesses have decided to also use the cloud for print management, taking advantage of the flexibility, scalability, and cost benefits that this service can provide.

Despite the increase in remote working, the need for printing across business departments continues to grow. So-called “hybrid” work environments require effective and secure printing tools to ensure continuity and resource optimization while minimizing risk. In this context, the MPS Monitor 2.0 platform for cloud management and monitoring of printers and MFPs from all major manufacturers was chosen by ATF for the integrated management of its customers’ printing processes.

“The features allowing the customer to remotely monitor multi-vendor print environments and the holistic approach to security for the device fleet managed by MPS Monitor 2.0 convinced us immediately, also having considered several other platforms,” says Ivan Consorti, partner at ATF.

The Solution

The implementation of MPS Monitor 2.0 began in 2020, after an assessment carried out with MPS Monitor consultants led by Luca Tanganelli, Italy Sales Manager of MPS Monitor, which highlighted the priorities of ATF and its customers: from consumables management, to the automated reading of printing device counters, a fundamental operation for invoicing under cost-per-page contracts. Furthermore, the Business Intelligence and remote technical assistance features included in MPS Monitor 2.0 proved to be essential for the Dealer. Particularly in the current climate, these features allow customers to receive a timely and faultless service with a simultaneous cost reduction of between 20 and 30%.

The possibility of immediate integration with the management systems in use and the features for the management of the operational processes of the platform, together with the ease of use found in the initial tests, were considered strengths which favoured the choice of MPS Monitor 2.0.

“Being able to have a cloud-based tool in SaaS mode for monitoring and managing the printing of our 2,000 customers in multi-vendor environments allows us to leverage scalability and flexibility, both of which are now essential to respond to the new needs of businesses and the rapid continuous changes resulting from the global situation,” says Ivan Consorti. “Many of the companies we provide support to are now moving to a hybrid working model: this means a new way of printing from different locations, which require not only different monitoring and a different ability to respond, but also a different management of counters and expenses, which thanks to MPS Monitor 2.0 we can activate immediately.”

The new ways of working, which need to consider employees located in different locations, with remote access to company devices, also requires special attention to data: ATF immediately found the holistic approach to security of MPS Monitor 2.0 to be fundamental. The full regulatory compliance guaranteed by the platform thanks to ISO/IEC 27001:2014 certification and consequently compliance with the requirements of Confidentiality, Integrity and Availability of the acquired data, compliance with the EU GDPR Regulation 2016/679, and in particular the use of adequately protected cloud systems located in the European Union, were determining factors in convincing ATF.

The Results

The implementation of MPS Monitor 2.0 provided the first benefits immediately: optimization of the monitoring, maintenance and supply operations of the device fleet managed by ATF allowed the Dealer to provide customers with a faultless service, reducing management costs.

Thanks to real-time monitoring and alerts received on the operator panel of the MPS Monitor platform, ATF was able to immediately obtain indicators regarding volumes, consumption, average coverage, duration and frequency of consumable changes for the printers and MFPs managed. ATF was also able to proactively check the status of consumables for each customer, providing supplies only when needed, or in advance in order to avoid several shipments to the same end user.

The new level of service that ATF was able to provide its customers during such a complex period as the pandemic was immediately appreciated by those companies struggling with the logistical and operational reorganization that the new remote working model entailed.

“Because of its history and know-how, ATF has been chosen as a partner by companies from different types of business, located both in Italy and abroad. MPS Monitor 2.0, Italian to its core with native cloud technology and a global reach, is proving to be the ideal partner for us,” says Ivan Consorti.

Future developments

The high degree of customer satisfaction relating to implementation of MPS Monitor 2.0 heralds a lasting partnership aimed at supporting the new needs of ATF’s customers, who are reorganizing their work according to the new ‘hybrid working’ model.

Printing processes that traditionally took place in-house and the management of these processes must now be handled by Managed Print Services providers on behalf of their customers, increasingly using cloud-based services and meeting the higher security requirements needed for home printing processes. Last but not least, Managed Print Services providers such as ATF need to respond to their customers’ demands for increasingly sophisticated analytics.

“The commitment and investment that MPS Monitor is devoting to increasing the security level of its platform, agents and all device monitoring processes is confirmation that our processes – and more importantly our customers – are in good hands. We will certainly implement the new features that the company offers us in the future: from our direct experience we are now convinced that whenever MPS Monitor introduces new functions or technologies, the impact on our business is always tangible and beneficial,” Consorti concludes.

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced that it has been the subject of an extensive feature published on the Customer Stories showcase of Microsoft’s global corporate site. The feature focuses on how MPS Monitor is successfully using Microsoft Power BI and Azure to deliver a comprehensive, easy-to-use data analytics environment to provide visual and interactive access to data for its customers. 

The feature explains the challenges the company faced before the adoption of Power BI. Previously, MPS Monitor was reliant on multi-dimensional OLAP cubes and data being processed every night in the cloud system and updated daily, rather than in real time. Not only did this process require a considerable amount of data to be sent to customers every day via file sharing services such as CUBE files, but customers were then required to connect to those files and interact with data using Excel pivot tables. This data environment made it increasingly difficult and time-consuming to create useful and compelling reports and graphics, as well as share those visualisations. As MPS Monitor’s number of users began to grow, producing and distributing hundreds of CUBEs every day became more problematic and the OLAP environment was more challenging to maintain. 

The feature celebrates how MPS Monitor successfully used Microsoft’s Power BI Embedded platform to address its business and technical requirements with the creation of its highly effective BI solution, called MPS Monitor Analytics. This was designed and implemented entirely by MPS Monitor’s core team without any external resource, pointing to the strength and excellence of MPS Monitor’s in-house talent for successfully addressing customer challenges. 

The MPS Monitor Analytics solution enables users to access a full BI environment from within their web portal – all without the need for separate accounts, different portals, or additional licensing. Users have access to a full self-service BI experience with the ability to modify existing reports or to create new ones from scratch, with no need to pay (or wait) for developers to create new BI reports and dashboards.

Commenting on Microsoft’s focus on MPS Monitor, Nicola De Blasi, CEO of MPS Monitor, stated: “It is a great honour for MPS Monitor that Microsoft chose to put a spotlight on us and our success in using Power BI Embedded to create MPS Monitor Analytics. The results MPS Monitor has enjoyed to date are testimony to our own pioneering spirit and enthusiasm for embracing proven technology to solve customers’ challenges, and we are flattered that Microsoft has chosen to showcase our achievements.”  

Founded on a pioneering vision of how best to help dealers and MPS providers manage print, MPS Monitor 2.0 is a cloud-based software-as-a-service (SaaS) remote fleet monitoring platform which enables the remote monitoring and management of printers and MFPs. Not only does MPS Monitor 2.0 help dealers and MPS resellers improve service levels and reduce costs, it also helps to optimise dealer operations and improve overall service margins. Being cloud-based has given MPS Monitor the scalability and flexibility to quickly and easily accommodate the changes imposed upon businesses globally by the pandemic – such as the move to the hybrid working model – which has changed how and where print happens, how it is managed and how it is accounted for. 

In addition to Microsoft, the company recently announced collaborations with other key technology industry leaders – including HP, Okta, Asolvi and Zebra Technologies – which has seen the company successfully meet the rapidly evolving print needs of dealers and MPS providers worldwide.

The leading SaaS provider for Managed Print Services has successfully completed a SOC 2 Type 1 examination performed by A-LIGN

MPS Monitor®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, today announced its successful completion of its System and Organization Controls 2 Type 1 (SOC 2® Type 1) examination. The achievement is another significant endorsement of MPS Monitor’s holistic approach to Print Security, as it further validates the company’s ongoing efforts to comply with recognised industry standards and to provide the most secure cloud infrastructure for remote monitoring and management of print devices.

The independent examination, conducted by leading cybersecurity assessment firm A-LIGN, confirms that MPS Monitor’s security practices and controls meet the Trust Services Criteria for Security, Availability, and Confidentiality as of April 30th, 2021. 

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organisations of any size, regardless of industry and scope, and passing it confirms that the personal assets of their potential and existing customers are protected. SOC 2 reports are recognised globally and affirm that a company’s infrastructure, software, people, data, policies, procedures and operations have been formally reviewed. 

Since being certified with the ISO/IEC 27001 standard in 2017, MPS Monitor continues to look for ways to improve its Information Security Management System, and during 2020 the company decided to test its compliance with further international security standards. With the help of the A-LIGN team, a SOC 2 testing plan was designed and approved, with the goal of completing SOC 2 Type 1 in the first half of 2021 and, as a next step, SOC 2 Type 2 after one year. With today’s announcement, the first milestone of this plan has been completed successfully. 

Commenting on the announcement, Nicola De Blasi, CEO of MPS Monitor, stated: “Security is a fundamental component of MPS Monitor’s culture and strategy. Everything we do is centred on protecting user’s information and IT assets. The SOC 2 Audit is further independent proof of MPS Monitor’s security posture which gives new and existing customers peace of mind knowing that their security is our first priority. Our Information Security Management System, now audited as compliant to both ISO/IEC 27001 and to SOC 2, provides the highest security profile currently available in our industry.”

Ty Brush, Director of EMEA and APAC at A-LIGN, said: “SOC 2 is a rigorous and prescriptive information security audit standard. Global service organisations, like MPS Monitor, are increasingly looking to SOC 2 to demonstrate the design and operating effectiveness of their internal controls. The success of MPS Monitor’s SOC 2 Type 1 examination highlights its ongoing commitment to the security, availability and confidentiality of customer data.”

MPS Monitor will make its SOC 2 Type 1 Report available immediately to current or potential customers through authentication to its Portal and upon e-signature of a specific non-disclosure agreement (NDA). 

“In the Spotlight” podcast by Quocirca 

The traditional printing industry and printing processes managed by Managed Print Service providers for their customers are evolving under the pressure of key trends related to cloud, security, home printing and quest for advanced analytics. 

Nicola De Blasi, CEO of MPS Monitor, outlines the company’s vision for future-proof Managed Print Services contributing to the podcast series “In the Spotlight” produced by Quocirca, the global market insight and research firm specialised in the printing industry. 

In particular, in a dedicated podcast episode, Nicola De Blasi discusses with Louella Fernandes, Director of Quocirca, highlighting:

• how print management is evolving to support the security demands of the hybrid work environment
• how MPS Monitor is working with Dealers and MPS providers to help them gain deep insight into their customers’ print environments
• how MPS Monitor’s platform is moving to a cloud DCA model and how this approach compares to the approach based on on-premises connectors
• how MPS Monitor’s integration with Okta and how the single-sign-on identity management process works in the print environments
• how MPS Monitor is demonstrating to the market its strong investments aimed at increasing the level of security of the platform, agents and all device monitoring processes.

 

New patent-pending algorithm drives supplies shipments and replacements, and provides accurate coverage calculations on MPS contracts.

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced a set of new features – underpinned by a proprietary Artificial Intelligence / Machine Learning algorithm – targeted at improving supplies monitoring, shipments and analytics on its fleet of more than one million devices. The new features are being released under the brand name of MPS Monitor Supplies Intelligence. The proprietary algorithm that the Supplies Intelligence features are based on, has been developed and fine-tuned during the last 18 months on its entire monitored fleet. The algorithm is currently Patent-Pending at the US Patent and Trade Office.

Thanks to the additional functionality delivered by the new algorithm, the MPS Monitor platform is now able to predict with far great accuracy on which day each single toner or photoconductor in each printer will reach end-of-life and when it will need to be replaced. It can also determine how many pages each consumable being used in each device is expected to produce in its total life, and how much this may differ from the standard yield declared by the manufacturer. Finally, it is able to calculate an accurate and realistic value for the average toner coverage of each device and of each consumable cartridge.

MPS Monitor’s automatic supplies’ replenishment service relies on this unique algorithm to enable the management of consumable alerts and shipments based not only on a residual level, but also on the number of days remaining until full depletion of the consumable, or even on the number of pages remaining to be printed by the cartridge. This means that users can now decide, for their entire fleet, or for some specific customers, models or single devices, whether their consumable shipments are driven by the actual remaining level, by the estimated end date or by the page volume yet to be printed by the cartridge. This brings considerable optimisation and cost-savings, as it enables MPS Providers to ship toners and photoconductors only if and when they are really needed. This avoids waste and duplicated shipments, and ensures that customers get an optimal MPS service while keeping costs under tight control.

The use of AI and ML technologies enables the system to ‘learn’ not only from the history of the single device, but also from the entire population of thousands of devices of the same brand and model present in the MPS Monitor database. This helps to provide increasingly accurate predictions and coverage calculations as the dataset grows with more data  being added to the system every day.

Even before the release of Supplies Intelligence, many MPS Monitor users stated that, since starting to use the platform, they have saved an average of 30 to 40% of toner purchases, compared to previously. The company estimates that, with the adoption of Supplies Intelligence, an additional 10 to 20% of savings can be expected, on average, by dealers that have already fully implemented automated supplies replenishment.

Toner coverage is a major contributor to a dealer’s profitability in MPS contracts. Supplies Intelligence now provides more accurate and granular data points on this, allowing dealers much better control on contract margins and profits. Dealers are now able to understand where they are earning and where they are losing money on consumable services and cost-per-page contracts, with this insight based on solid, real-world information collected from their fleet and processed by a dedicated algorithm, rather than relying only on theoretical assumptions and inaccurate data.

All the data and operational processes generated by Supplies Intelligence are consolidated in the award-winning MPS Monitor Analytics BI engine, based on Microsoft PowerBI Embedded, which provides the user with a complete and self-managed Business Intelligence environment. Predictive Analytics are fully integrated in PowerBI to provide the utmost control of all metrics and KPIs.

Commenting on the introduction of MPS Monitor Supplies Intelligence, Nicola De Blasi, CEO of MPS Monitor, stated: “The pioneering use of technology to drive innovation is core to MPS Monitor’s DNA. Today, this is reflected in MPS Monitor Supplies Intelligence, which embraces AI and ML in a unique algorithm. MPS Monitor Supplies Intelligence has made device management fit for today’s data-driven dealers and resellers of printers and multifunction devices, providing them with access to real-time, granular information, which is essential for swift and effective decision making for improving supplies monitoring, shipments and analytics.”

Kodak Alaris channel partners can now leverage MPS Monitor 2.0 platform for full visibility on their managed scanning devices

MPS Monitor^®, the developer and distributor of the leading platform for the remote monitoring and management of printers and multifunctional devices, today announced that MPS Monitor 2.0 is now available to monitor document scanners from Kodak Alaris. Consequently, Kodak Alaris channel partners who offer managed scan services to their customers can now benefit from MPS Monitor 2.0’s advanced technology to automatically monitor scanning devices and securely collect all the data about their customers’ scans.

Kodak Alaris is a leading supplier of information capture solutions aimed at simplifying business processes, leveraging decades of innovation in the field of image science. Accurate, high-quality document scanning, along with intelligent software and reliable services from Kodak Alaris, provide customers with a powerful competitive advantage. The firm’s award-winning range of scanners, software and services is available worldwide through Kodak Alaris’ network of channel partners.

The integration of Kodak Alaris within the MPS Monitor 2.0 platform is possible through the MPS Capture Agent from Kodak Alaris. Thanks to the automation achieved in the data collection process, Kodak Alaris channel partners have complete control of pay-per-scan contracts with their customers, streamlining operations related to invoicing. Data can also be used to predict volume and consumption, with a continuous comparison between forecasts and actual use, and they are also able to monitor the lamp’s usage and duration.

Nicola De Blasi, CEO of MPS Monitor, commented: “This announcement with Kodak Alaris is the latest in a long line of relationships with the industry’s key players, which further endorses the channel ecosystem’s recognition of the value that MPS Monitor delivers. In Kodak Alaris’ case, we have made available a solution that offers convenience, efficiency, security and an improved workflow, while providing-data based insights that enable more informed decisions to be made.”  

Regine Mudrack, Service Director EMEA at Kodak Alaris, commented: “Thanks to our collaboration with MPS Monitor, Kodak Alaris partners are now able to integrate our award-winning technology and the associated software and services to a well-established MPS approach. This opens doors for additional growth opportunities and increased customer loyalty.”

To learn more about professional scanners from Kodak Alaris and how they work with the MPS Monitor Solution, please visit AlarisWorld.com.

Landmark achievement testimony to solution’s ability to simplify print fleet management

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced a landmark milestone in the company’s history. One million print devices are now  monitored by its Managed Print Service (MPS) solution. The rapid pace at which MPS Monitor accomplished this formidable figure, is testimony to the company’s foresight in creating a cloud-native platform which has helped to secure its position as the established leader in the worldwide MPS market.

MPS Monitor 2.0 is currently used by approximately 2,000 dealers and Managed Services Providers located in about 60 countries. While the Software-as-a-Service (SaaS) platform is entirely cloud-based, the data collection relies on an infrastructure of about 210,000 DCAs installed at approximately 150,000 end customers. Data is collected continuously from about 1,000,000 multi-brand print devices. These devices generate more than 30 billion pages and use about 2.5 million consumable cartridges every year.

By enabling the remote monitoring and management of printers and MFPs, not only does MPS Monitor help dealers and MPS resellers improve service levels and reduce costs, it also helps to optimise dealer operations and improve overall service margins. Unique and innovative data collection technologies, like Clustered, Embedded and Cloud DCAs, have given MPS Monitor the scalability and flexibility to quickly and easily accommodate the changes imposed upon businesses globally by the pandemic – such as the move to the hybrid working model – which has changed how and where print happens, how it is managed and how it is accounted for. MPS Monitor’s growth during this economically challenging and disruptive year demonstrates its ability to successfully rise to this challenge.

In the lead up to this formidable achievement, MPS Monitor recently announced that it reported a 40% year on year revenue growth in 2020. Despite the challenges presented by the global pandemic, the combination of a print solution specifically engineered as a cloud-native platform along with partnerships with technology leaders – including HP, Microsoft, Okta and Asolvi – has seen the company successfully meet the rapidly evolving print needs of dealers and MPS providers worldwide, with significant growth in the UK, DACH, France, Italy, Spain, Portugal, the Nordics and the United States and Canada.

The company’s achievements have also been observed by some of the industry’s leading analyst houses. In March 2021, IDC’s Vendor Analysis report stated that ‘MPS Monitor is a strategic player in the market…’ and that it provides ‘… added value to customers and channel partners alike with a robust solution that offers capabilities beyond traditional device management platforms.’ The report added that: ‘With its cloud-based architecture, vendor-agnostic approach, security focus, and direct integration with HP Inc.’s Smart Device Services (SDS) and Microsoft Universal Print (UP), MPS Monitor is uniquely positioned to help meet the evolving needs of the hybrid workforce.’

Meanwhile, the print industry’s leading source of independent market insight and advisory services, Quocirca, recently published its ‘Cloud Print Services, 2021’ report. It noted that ‘MPS Monitor 2.0 is positioned at the centre of a deeply connected ecosystem, allowing seamless integration with other  cloud and on-premises platforms to increase the value of managed print services engagements, both  for customers and for providers,’ and that ‘a multi-platform DCA and unique DCA clustering technology ensures continuity of data collection on all customers. For selected brands, the DCA can  be installed directly on devices before shipment, or via the cloud thanks to integrations such as the HP SDS Cloud DCA.’

Commenting on its significant milestone, Nicola De Blasi, CEO of MPS Monitor, stated: “We are thrilled to be in a position to announce a million devices are now monitored by MPS Monitor.  This achievement comes as the result of eleven years of total dedication and exclusive commitment to improving the way dealers and Managed Service Providers run their business and perform their daily operations. I wish to thank all of our team members, customers and partners who collectively have made it possible for us to achieve this impressive goal. We continue to be deeply committed to bringing innovation, efficiency and growth, to the entire Print industry.”

In a primary research in January 2021 amongst 219 organisations using managed print services (MPS) across the US, the UK, France and Germany, Quocirca highlights:

• More than two thirds of respondents expect to adopt cloud print management by 2025 and 45% say that offering cloud print services is a key factor influencing their choice of managed print service partner.
• 39% of respondents report that they have implemented a cloud print management platform, with a further 37% planning to do so in the next 12 months
• 77% of organisations are already using some form of cloud service to manage at least some of their print jobs, with 21% using cloud services to manage over 50% of the workload.
• 67% of organisations expect to increase their use of cloud print management, with a further 5% planning to move completely to cloud printing.

 

MPS Monitor and its platform have been reviewed in depth in the Quocirca 2021 Cloud Print Services Report. Three reference values have been focused:

• Seamless integration: MPS Monitor 2.0 is positioned at the centre of a deeply connected ecosystem, allowing seamless integration with other cloud and on-premises platforms to increase the value of managed print services engagements, both for customers and for providers.
• Strong security focus: The company owns and fully manages the cloud SaaS infrastructure. A multi-platform DCA and unique DCA clustering technology ensure continuity of data collection for all customers. For selected brands, the DCA can be installed directly on devices before shipment, or via the cloud thanks to integrations such as the HP SDS Cloud DCA.
• Business intelligence: MPS Monitor Analytics is a complete business intelligence platform based on Microsoft PowerBI technology. MPS Monitor 2.0 users can create business intelligence reports, dashboards and interactive visualisations to make faster and more effective business decisions based on customers’ and devices’ data, without having to purchase a PowerBI licence, and without exporting or transferring data between different systems.

 

Going into more depth, Quocirca’ Report highlights a wide series of key features of MPS Monitor Cloud services and solutions portfolio: advanced DCA technology, ERP/CRM/service management integration, embedded BI and analytics, business processes management, integration with Universal Print by Microsoft, integration with PrintReleaf technology, security and regulatory compliance, account authentication and device security.

MPS Monitor^®, the developer and distributor of the leading platform for the remote monitoring and management of printers and multifunctional devices, today announced its participation in Zebra’s award-winning PartnerConnect program. Zebra Technologies is an innovator at the front line of business with solutions and partners that deliver a performance edge. MPS Monitor focuses on providing resellers with a complete and advanced print fleet management solution. Its user friendly, data flow reliability, security and flexibility make it the optimal choice for partners who manage a fleet of Zebra printers at customers’ premises, and wants to improve service levels, while reducing costs. 

MPS Monitor joins the PartnerConnect Program considering Zebra’s large thermal printer portfolio. 

Alessandro Cirelli, Chief Technology Officer of MPS Monitor, stated: “MPS Monitor supports the discovery and data collection of Zebra printers. Partners can activate our solution on Zebra printers installed base with a specific portal option. MPS Monitor also announces that, to promote the management of Zebra devices into the system, the monitoring service of these printers will be free of charge for 6 months from the announcement. Dealers, until end of October 2021, will be able to add any number of Zebra printers to the system, without being charged”.

Zebra’s PartnerConnect Program is designed to evolve the best of Zebra’s inclusive channel ecosystem, addressing the needs of distributors, solution partners, independent software vendors (ISVs) and resellers, providing opportunities for growth and meeting customer and market demands. 

By participating in PartnerConnect, MPS Monitor gains access to an innovative portfolio of printer technology, along with comprehensive training, marketing, sales and technical benefits. 

Cloud-native platform and key industry partnerships drive demand for MPS Monitor 2.0, its remote monitoring solution targeted at print dealers and MPS providers.

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced that it reported a 40% year on year revenue growth in 2020. Despite the challenges presented by the global pandemic, the combination of a print solution specifically engineered as a cloud-native platform along with partnerships with technology leaders – including HP, Microsoft, Okta and Asolvi – has seen the Milan-based company successfully meet the rapidly evolving print needs of dealers and MPS providers worldwide.

Founded on a pioneering vision of how best to help dealers and MPS providers manage print, MPS Monitor 2.0 is a cloud-based software-as-a-service (SaaS) remote fleet monitoring platform which enables the remote monitoring and management of printers and MFPs.

Not only does MPS Monitor 2.0 help dealers and MPS resellers improve service levels and reduce costs, it also helps to optimise dealer operations and improve overall service margins. Being cloud-based has given MPS Monitor the scalability and flexibility to quickly and easily accommodate the changes imposed upon businesses globally by the pandemic – such as the move to the hybrid working model – which has changed how and where print happens, how it is managed and how it is accounted for. MPS Monitor’s growth during this economically challenging and disruptive year demonstrates its ability to successfully rise to this challenge.

A further reflection of MPS Monitor’s ability to meet the needs of dealers and MPS providers, is seen in the technology industry leaders that have chosen to partner with MPS Monitor. With security front of mind for all organisations, MPS Monitor most recently announced that it has partnered with Okta – the leading independent identity provider – to offer secure and transparent Single Sign-On access to customers. The Okta integration ensures MPS providers and customers benefit from maximum security and ease of access to the SaaS platform. Users can access the platform using their company account credentials, which avoids the burden of creating and maintaining dedicated logins and passwords for each specific SaaS web application.

Recognising the market’s demands for solutions to be easy to use, the company also announced that MPS Monitor 2.0 integrates with HP’s SDS Cloud DCA. This feature enables HP devices running FutureSmart* firmware to connect and interact with the cloud without the need for any on-premises connector or other local components. This simplifies life for dealers as they can now remotely monitor and manage all supported HP FutureSmart devices without installing DCA on the customer’s network. The Cloud DCA natively supports all the HP Smart Device Services’ (SDS) advanced features: utilising device sensors, analytics, and remote monitoring capabilities, SDS provides a remote platform to diagnose, predict, and resolve service issues to minimise downtime for the customer and reduce service costs for channel partners.

Another key industry relationship was formed in November 2020, when MPS Monitor announced the integration of Universal Print by Microsoft inside the MPS Monitor 2.0 SaaS platform. This helps dealers and Managed Print Services providers using MPS Monitor to assist customers moving their print infrastructure to the Microsoft 365 cloud and having all their print fleet managed by a single SaaS platform.

In September 2020, MPS Monitor announced the availability of three new connectors that enable dealers using Asolvi ERP solutions to benefit from a deep integration of the monitoring platform into their systems. The new connectors enable MPS Monitor 2.0 to establish and maintain a seamless machine-to-machine communication with Evatic, Purpose Software 2serv and Vantage Online systems. This integration allows the three ERP systems to get timely and updated information on device status, meter readings, consumable alerts and levels, support and maintenance requests, and much more information, coming directly from MPS Monitor’s DCA.

An independent validation of MPS Monitor’s solid position in the print ecosystem, came in the form of a detailed Vendor Profile Analysis published by IDC in March 2021. It stated that ‘MPS Monitor is a strategic player in the market…’ and that it provides ‘… added value to customers and channel partners alike with a robust solution that offers capabilities beyond traditional device management platforms.’ The report added that: ‘With its cloud-based architecture, vendor-agnostic approach, security focus, and direct integration with HP Inc.’s Smart Device Services (SDS) and Microsoft Universal Print (UP), MPS Monitor is uniquely positioned to help meet the evolving needs of the hybrid workforce.’

IDC’s report comes soon after Quocirca, the print industry’s leading source of independent market insight and advisory services, published “The Print Security Landscape, 2020”. In addition to revealing the concerns of IT decision-makers in Europe and the US about the risks of printing and declining confidence in the ability to protect the print infrastructure against security breaches, the report stated that “MPS Monitor 2.0 is a cloud-based print management platform that offers a robust solution for MPS providers and channel partners to provide integrated print management to their customers.” It added that “MPS Monitor provides an effective way for channel partners to deliver foundational print security management to their customers.”

Commenting on its growth, Nicola De Blasi, CEO of MPS Monitor, stated: “Due to the pandemic, last year was extraordinarily challenging from a health, social and economic perspective. This presented businesses with barriers and hurdles they had never encountered before, putting them and the print ecosystem under pressure to respond quickly to the rapidly changing business landscape. Our founding vision for MPS Monitor to be a cloud-native platform, proved to be correct; we had the right solution at the right time for our print dealer community as they worked with their clients to build new print models for the new world. IDC’s recent and positive Vendor Profile is an endorsement of our strategy, which sees us focused on accessibility, flexibility, security and industry partnerships in order to benefit the channel partners that we serve, both now and in the future.”

IDC, the global provider of market intelligence for the information technology, telecommunications, and consumer technology markets, recently had a deep look into MPS Monitor to analyze the solution and its strategy in light of the print industry’s current market situation and emerging needs.

In the analysis, IDC underlined some key trends impacting the specific market: remote device management is considered more critical to gain greater control of hardcopy output infrastructure and better visibility into print volumes and spending. The Covid-19 pandemic forced companies to aggressively adopt Cloud-based tools and solutions under the pressing need to create stable and secure work-from-home (WFH) environments.

According to IDC, with its unique characteristics, MPS Monitor responds to the emerging needs of dealers’ and customers’ print infrastructures. In particular, IDC states:

“With its cloud-based architecture, vendor-agnostic approach, security focus, and direct integration with HP Inc.’s Smart Device Services (SDS) and Microsoft Universal Print (UP), MPS Monitor is uniquely positioned to help meet the evolving needs of the hybrid workforce.”

 

IDC sees MPS Monitor’s primary value proposition in these four key areas:

• Cloud-Native Architecture: MPS Monitor was built natively as a cloud-based solution, and this brings distinct advantages in driving feature deployment and supporting deep integration efforts. This positions the platform very well in a context where most hardcopy vendors and ISVs are moving print processes to the cloud. Businesses of all sizes are looking at the cloud for a secure print solution for the emerging hybrid workforce.

• Vendor-Agnostic Solution: MPS Monitor can be used to monitor and manage devices from multiple manufacturers, with most organizations having a complex print fleet grown organically over time to include multiple brands and a mix of devices.

• Security: MPS Monitor adopts a holistic approach to security, leveraging on an advanced multiplatform Data Collection Agent, a flexible cloud infrastructure, ISO 27001 and GDPR compliance, and features like secure authentication, SSO, and printer policy management. This approach responds to dealers’ requirements that are cautious of exposing sensitive customer data when migrating to cloud-based solutions.

• Partnerships and Integration: MPS Monitor has partnered with a variety of technology companies to provide embedded connectivity or direct integration with key applications and systems in the document solutions space. Specifically, integration with HP Smart Devices Services 2.0 allows HP partners to remotely diagnose and fix many hardware problems without any onsite intervention, while integration with Microsoft Universal Print allows customers with legacy print devices to connect directly into Microsoft’s cloud-based print management service.

Download the “MPS Monitor’s IDC Vendor Profile” by IDC

DOWNLOAD

Dealers and customers can now access MPS Monitor 2.0 Web Portal using their organization’s credentials, thanks to Okta Identity integration

MPS Monitor^®, the developer and distributor of the leading platform for the remote monitoring and management of printers and multifunctional devices, has announced that the company’s SaaS platform is now integrated with Okta, the leading independent identity provider. Okta Identity integration provides Single Sign-On (SSO) access to authenticate users on the MPS Monitor 2.0 Portal. The integration is available immediately to all MPS Monitor 2.0 users worldwide.
MPS Monitor’s Okta integration ensures Managed Print Services providers and customers benefit from maximum security and ease of access to the SaaS platform. Users can now access the platform using their company account credentials, which avoids the burden of creating and maintaining dedicated logins and passwords for each specific SaaS web application.
Okta Identity integration enables users to sign on across domains with a single online “identity”. It works seamlessly in the background by passing authentication details from the user’s organizational credentials to the MPS Monitor SaaS service, in a secure and private manner. This helps to save time and money by simplifying the user experience, but also greatly increases the security profile of the platform by preventing the use of insecure or weak credentials.

Customers relying on Microsoft Active Directory (or on Azure AD) for their identity infrastructure, can simply connect MPS Monitor to their Active Directory domain using the Okta integration, to achieve a complete SSO experience. Even if they do not currently use Okta Identity technology, customers and dealers can easily activate the integration using the free Okta Cloud Connect service for MPS Monitor. The free service can be activated from this link: https://www.okta.com/mps-monitor/
For current Okta customers, all of the benefits of SSO integration are available in MPS Monitor through the standard Okta Integration Network OIDC App, which is available to licensed Okta customers from this page: https://www.okta.com/integrations/mps-monitor/

“Our holistic approach to Print Security involves, among all other critical factors, a secure approach to user authentication for SaaS cloud applications. The current and most common habit of assigning a specific set of credentials for each user to each SaaS service does not meet the most demanding security requirements for user identity and credentials safety. This is especially true with the new Work From Home environment, where business users are working from Zero-Trust home networks most of the time. Partnering with Okta to create a deep integration between our SaaS application and the customer’s secure identity infrastructure provides an additional and very important step to ensuring full and comprehensive compliance with the most stringent security standards and requirements. We are also very happy to grant our customers free access to Okta technology through the Okta Cloud Connect program, so that all of them can benefit from this integration, even if they are not yet Okta subscribers.” says Nicola De Blasi, CEO of MPS Monitor.

“At Okta, we’re on a mission to enable every organization to seamlessly and securely use any technology,” said Ernesto Di Mauro, Territory Manager at Okta. “By bringing together industry leaders in identity and access management and remote monitoring and management for office printing devices, we are able to increase the security and usability of MSP Monitor’s SaaS services to their global users. The integration of MSP Monitor with the Okta Identity Cloud enables organizations to access the MPS Monitor SaaS platform through a fully secure Single Sign-On process using their company account.”

Dealers can now remotely monitor and manage all supported HP FutureSmart devices without installing any DCA on the customer’s network

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, announces the native integration of the newest HP technology, the SDS Cloud DCA. This feature allows HP devices running FutureSmart firmware (version 4.9.0.1 or later) to connect and interact with the cloud without the need for any on-premises connector or other local components. The integration is immediately available to all MPS Monitor 2.0 users worldwide.
MPS Monitor’s Cloud DCA integration ensures to Managed Print Services Providers maximum reliability and service continuity for their customers, as HP devices with supported FutureSmart firmware are permanently connected with the cloud, regardless of the presence of a DCA on the customer’s network. By activating the HP SDS Cloud DCA, dealers can monitor and manage their customers’ supported devices remotely and comprehensively, lightening all constraints and operational costs of installing and maintaining DCAs.

HP Partners and Resellers can now eliminate inefficiencies in their service processes, providing customers the benefit of all the SDS platform’s advanced capabilities: meter reading, consumable levels, alert management, device reboot, firmware upgrade, remote EWS access, service requests, security policies, remote configuration, and more.

DCAs, even if clustered, can become a point of failure for the entire Remote Monitoring and Management infrastructure. When a DCA is down, the Dealer does not receive data on meters and consumables. As a consequence, invoicing of pages and supplies shipments are mpacted. Moreover, remote service and maintenance operations are not available in the absence of a valid and active local connector. A simple PC or Server shutdown, or maintenance may negatively affect an entire Managed Print Service engagement and create customer dissatisfaction.

Through HP SDS Cloud DCA, devices exchange data continuously with the cloud, without any external interference due to on-premises component failures. Dealers can take advantage of the continuous availability of all the SDS platform’s advanced capabilities, while reducing their Managed Print Services operations costs.

HP SDS Cloud DCA can be activated easily in the MPS Monitor Portal for all managed HP FutureSmart Devices having Internet access and running FutureSmart Firmware version 4.9.0.1 or later. It also supports a mixed environment, where in the same customer is present one or more on-premises MPS Monitor DCA connectors. If the on-premises connector fails or is deactivated, the devices connected to HP SDS Cloud DCA will continue to be monitored and managed in the same way and with no interruption.

“We’re very proud and happy to announce to our users the immediate availability of this revolutionary technology in MPS Monitor 2.0. Our vision of the Internet of Printers leverages all HP SDS features to improve and optimize service management operations for HP Partners. Our journey through the SDS 1.0 and 2.0 evolution has been extremely successful so far, allowing thousands of Partners to manage remotely hundreds of thousands of HP devices all over the world. Now Cloud DCA brings the SDS experience to a new level, allowing fleet managers to forget all the problems coming from DCA management, to save resources and to focus on operational excellence”, says Nicola De Blasi, CEO of MPS Monitor.

In recent periods it has been evident that nature has benefited from the lockdown measures undertaken worldwide: beyond the unusually clear waters of rivers and brooks, the sightings of fauna in urban contexts or the approach of dolphins to the coasts in the Mediterranean Sea, according to data from the European Environment Agency, PM10 concentrations have decreased across Europe. In the United States, the drop in greenhouse gas emissions was 10.3% and is the most significant since the Second World War. In India, for example, the peaks of the Himalayas became visible again even from 200 km away. Estimates about the decline in global emissions vary, but they all range between 7% (calculated in the Global Carbon Budget Report) and 8%.

These are temporary effects, which however show how a corrective intervention is possible and has concrete effects on the environment in which we live.

MPS Monitor has always been committed to respecting natural resources through the partnership with PrintReleaf, an organization that aims to neutralize the environmental impact of printing processes through certified reforestation projects: 56,393 trees have been planted all over the world up to today to compensate the pages printed through the devices monitored by MPS Monitor. Impressive numbers that quantify the constant and important commitment of the company in collaboration with its commercial partners.

PrintReleaf has developed a software platform that allows to manage reforestation services in an automated way. MPS Monitor integrates this technology into its printing device monitoring solution. In this way, Dealers who use MPS Monitor can offer interested customers the opportunity to take concrete action in favor of the environment by activating the PrintReleaf service.

Specifically, MPS Monitor transmits the data from the monitored devices to the PrintReleaf platform, which automatically compensates for paper consumption with the planting of trees in different areas of the world, based on a ratio of 8,333 sheets of paper per tree. In this way, also thanks to the joint action of MPS Monitor customers, PrintReleaf contributes to Trillion Trees, the platform launched by the World Economic Forum to plant a trillion trees in support of the United Nations Decade 2021-2030 for the restoration of the ecosystem. Scientists estimate that reforestation can contribute up to a third of the emission reductions demanded by 2030 to meet the Paris targets.

Joining MPS Monitor and PrintReleaf therefore means helping a very important cause: planting 10 million trees by 2030 in areas such as Madagascar, Ireland, Mexico, the Dominican Republic, India, Canada, Brazil and the United States, which can thus count on continuous reforestation action. The areas where to activate the process of new tree plantings can be selected directly on the PrintReleaf platform.

The reforestation projects are certified by SGS International, an international certification body that verifies the 100% net survival of the forests managed by PrintReleaf’s partner organizations. These partners employ local staff and thus promote job opportunities in rural areas. In this way, PrintReleaf’s planting projects generate value both in terms of environmental and social sustainability.

In this new senior leadership position, the manager will lead the company’s worldwide marketing strategy

MPS Monitor^®, the company that develops and distributes the leading platform for the remote monitoring and management of printers and multifunctional devices, announces Pietro Renda’s appointment as Chief Marketing Officer.

In his new role, Pietro Renda will work on defining and implementing a new and more focused worldwide marketing strategy. He will enhance the partnerships with opinion leaders, associations, and key operators in the Printing & Imaging Software sector worldwide, consolidating the relationships that MPS Monitor has developed during its recent global growth.

Pietro Renda worked for Lexmark Italy for over 20 years, where he was in charge of several senior management positions: from marketing to consumables sales up to reseller channel management. Before his experience in Lexmark, he worked in other major companies in the IT and TLC sectors: as AT&T and Compaq Computer.

“I am excited to face this new professional challenge. MPS Monitor is a leading company that has been able to develop the most complete solution for the monitoring and remote management of printers and multifunctional devices, currently one of the most popular software platforms for Managed Print Services”, said Pietro Renda. “My commitment will be promptly aimed at expanding the brand and product awareness on the global market to reach new and ambitious business objectives with the whole team”.

“Today MPS Monitor is a really global company: we have customers in 55 countries, we are present in all geographic areas, and our solution for remote printer monitoring and for Managed Print Services is a recognized player worldwide”, says Nicola De Blasi, CEO of MPS Monitor. “We are pleased now to rely on Pietro’s solid expertise to further increase our growth process. I am sure that his contribution will be essential to support the knowledge and recognition of our brand worldwide, through marketing activities built with a rigorous strategic focus and efficient operational deployment”, concludes De Blasi.

A few years ago, we started focusing on the “Internet of Printers” concept, assuming IoT would have changed the game in many industries. This is now happening faster and faster while printing moves to the Cloud, taking advantage of flexibility, scalability, and lower management costs.

With all its advantages, the cloud transition also brings new challenges, as companies are potentially exposing themselves to new cyber risks. This process has been accelerated after the pandemic, as remote working has become “the new normal”: the focus on ensuring the print infrastructure’s security has become an imperative requirement for all the industry.

“The Print Security Landscape, 2020” is the latest Report released by Quocirca, the global market insight and research firm. It reveals increasing concerns of more than 500 IT decision-makers in Europe and the US about the risks of printing and declining confidence in the ability to protect the print infrastructure against security breaches.

The Report focuses on the following key findings:

• In the past six months, two-thirds of organizations have experienced data losses due to insecure printing practices.
• IT security remains the top investment priority over the next 12 months.
• Ongoing reliance on printing creates the need for effective print security. 28% of organizations indicate that printing will be critical to their business in the next 12 months. As the hybrid workplace evolves, IT decision-makers need effective print security tools to minimize the risk of this expanded threat landscape.
• Almost 40% of IT decision-makers turn to Managed Security Service Providers (MSSPs) for print security advice.

Quocirca’s Report also includes detailed profiles of print security offerings from the major print manufacturers and key ISVs.

MPS Monitor has been analyzed in great detail in the Report. Here are some of the main findings that you can find in it:

• “MPS Monitor 2.0 is a cloud-based print management platform that offers a robust solution for MPS providers and channel partners to provide integrated print management to their customers.”

• “MPS Monitor provides an effective way for channel partners to deliver foundational print security management to their customers.”
  
• “MPS Monitor offers a comprehensive set of features to monitor a multi-vendor print and MFP environment remotely and adopts a holistic approach to the security of the entire print environment.”

The leading remote monitoring platform has been awarded as Outstanding Fleet Management Solution by the world’s leading independent evaluator of document imaging software, hardware, and services.

MPS Monitor®, a worldwide leader in Remote Monitoring and Management of printers and multifunction devices, has been awarded for MPS Monitor 2.0, its SaaS Cloud platform, as Outstanding Fleet Management Solution in the Document Imaging Software category of the Buyers Lab (BLI) 2021 Pick and Outstanding Achievement Awards from Keypoint Intelligence.

These coveted honours acknowledge products or capabilities that stand out for attributes such as innovation, usefulness, or value. After a challenging and rigorous test cycle by Keypoint Intelligence analysts, MPS Monitor 2.0 has been recognized for its effective features, supporting dealers in their competitive marketplace, helping them with BI reports for fast decision making, in order to serve their customers quickly and profitably, as well as with administrative tools to easily create and manage contracts and invoices. Moreover, the BLI Award has recognized the value of the recent integration with Universal Print by Microsoft, allowing dealers and Managed Print Services providers to help their customers move their print infrastructure to the Microsoft 365 cloud and have all their print fleet managed by a single SaaS platform.

“MPS Monitor 2.0 comes with a wealth of fleet management features that can help Dealers and MPS providers make fast, data-driven decisions, provide proactive service, and optimize their business. The solution can remotely track vital details about their fleet, such as device status, meter counts, and consumables levels, and alert Dealers when a problem arises – or sometimes before it occurs,” explains the BLI 2021 Pick Awards Announcement from Keypoint Intelligence.

In details, the BLI 2021 Pick Award recognises MPS Monitor 2.0 as Outstanding Fleet Management Solution thanks to its:

• Ability to support the wider needs of fleet managers through invoice and contract creation as well as the automation of consumables shipping logistics;
• Ability to empower fleet managers so they can provide proactive customer service via notifications, at-a-glance consumable levels, and in-depth device data;
• Integration of the Microsoft Power BI data analysis system to help dealers drum up new sales opportunities and control costs;
• Scalable, cloud-based nature, which provides users with access to their data from anywhere.

The BLI 2021 Pick Award article for MPS Monitor is available for download at this link.

“Working with documents is increasingly a digital process, especially in the age of Covid-19,” said Lee Davis, Associate Director of Software/Scanners at Keypoint Intelligence. “Businesses are leveraging all kinds of software and services to supplement their existing document hardware, pushing their productivity to the max. For the last year, we’ve been testing a wide range of these solutions, from print and fleet management solutions that enable businesses to control costs and optimize efficiency, to full blown content management and workflow platforms that can automate entire business processes. Today, we honor the standout performers for their productivity-enhancing features and exceptional value, ease of use, and other key attributes: MPS Monitor 2.0 is certainly among these”.

“We’ve watched the MPS Monitor fleet management system mature over many years, and the latest incarnation gives dealers everything they need to monitor devices, analyze device use, proactively monitor and ship consumables, and even create contracts and invoices,” said Andrew Unsworth, Consulting Editor at Keypoint Intelligence. “The solution embraced cloud technology from the start, empowering its users to access device data anywhere, and it has consistently provided customers with a flexible array of DCAs to support their business.”

“We’re so proud to receive the BLI Pick Award from Keypoint  Intelligence today, which seals a challenging but really exciting year, full of confirmations from one of the industry’s most trusted resource for unbiased information, analysis, and awards”, said Nicola De Blasi, CEO of MPS Monitor Srl. “This achievement is a further step towards the recognition of MPS Monitor 2.0 as a global solution for enhancing productivity and digital transformation of the whole print and imaging industry”.

Dealers and Managed Print Services providers using MPS Monitor can now help customers move their print infrastructure to the Microsoft 365 cloud and have all their print fleet managed by a single SaaS platform.

MPS Monitor^®, a worldwide leader in Remote Monitoring and Management of printers and multifunction devices, announces today the integration of Universal Print by Microsoft inside the MPS Monitor 2.0 SaaS platform.

On July 21, 2020, Microsoft announced the public preview of Universal Print, the Microsoft 365-powered, cloud-based print solution that moves key Windows Server print functionality to the Microsoft 365 cloud. It allows print processes to no longer rely on on-premises print servers and frees up users from installing printer drivers on devices. Universal Print adds critical functionality such as security groups for printer access, location-based printer discovery, and a comprehensive administrator experience.

Thanks to the integration of Universal Print within MPS Monitor, Dealers and Managed Print Services providers using the MPS Monitor fleet management platform can activate directly from MPS Monitor all Universal Print functionalities. Customers using Microsoft 365 can easily access Universal Print. MPS Monitor can enable automatic registration of monitored devices in Universal Print and activation of Print Policies, Print Queues, and Pull Printing.

MPS Monitor automatically syncs with Microsoft Azure Active Directory to activate the Universal Print service for each selected customer. Once the service is active for a customer, the MPS Monitor DCA is automatically enabled to work as a Universal Print Connector, avoiding the need to install any additional software or hardware components on the customer’s network.

Microsoft Power BI Embedded Analytics tools integrate all print job information coming from Universal Print into MPS Monitor, joined with existing devices’ data, to provide a full and comprehensive view of print costs, usage patterns, and predictive analytics.

From a security perspective, the integration of MPS Monitor and Universal Print enables printing from zero-trust networks via single sign-on (SSO). Universal Print stores all print queues in Office data storage, where customer’s Microsoft 365 mailboxes and OneDrive files are also stored. All the data in transit to and from Universal Print is encrypted using SSL (https) with TLS 1.2.

With this integration, Dealers and Managed Print Services providers can provide their Microsoft 365 customers with Remote Monitoring and Management (RMM), User Management, Job tracking, Rule-based Printing, and Pull Printing functionalities, all in one single, integrated and fully secure SaaS service.

“In the current scenario, companies all over the world are called to ensure their IT services to dispersed users in work from home (WFH) environments, including secure printing for these users wherever they are. This makes moving all print-related processes to the Cloud more compelling for organizations and MPS Providers”, says Nicola De Blasi, CEO of MPS Monitor Srl. “We are very proud to join Universal Print Partner Program, and to provide to our customers the opportunity to have a single, easy-to-implement and fully-integrated solution that fulfils most of their fleet and user management needs within their MPS engagements,” closes De Blasi.

”We are collaborating with partners across our ecosystem to build advanced functionality for Universal Print. As a part of this effort, we are very pleased to be working with MPS Monitor to help our mutual customers to monitor the MFP devices they are registering in Universal Print. MPS Monitor also provides our customers with additional flexibility and insight when they apply Microsoft Power BI to their print environment,” said Issa Khoury, lead program manager for Universal Print at Microsoft.

For more information on Universal Print in Microsoft 365, please visit the Universal Print Blog on Microsoft Tech Community.

Dealers using MPS Monitor can now leverage the new predictive Business Intelligence tool “Supplies Intelligence Dashboard”, available on the MPS Monitor Portal’s Analytics page.

The Supplies Intelligence Dashboard is a new PowerBI tool in the MPS Monitor Analytics area that provides an easy and guided user interface for forecasts and information on Toner and Photoconductors’ consumption.

Its goal is to support the user in managing future shipments and analyzing historical consumption, reducing costs, and improving the print fleet management operations.

Here are the main features of the tool:

• Predictive consumption analysis

The MPS Monitor system can make accurate predictions of expected end dates for cartridges present in the devices at data collection.

This information is aggregated and analyzed in the Supplies Intelligence Dashboard to provide users with a series of predictive features:

• • Forecasts of the quantities of consumables that will run out in the future for the entire fleet and individual customers; this information can be analyzed and represented by type, color, and also by single Part Number
  • Expected end dates of every single consumable present within the managed devices, aggregatable for any category (by type, color, customer, date, etc.)
  • Economic values of the costs for future shipments, also broken down by period, type and color, customer, etc.

The predictive analysis aims to help the Dealer optimize its consumables warehouse’s procurement and management, indicating with the highest possible accuracy what are the expected needs over time for each Part Number.

If the Dealer assigns a value to each consumable in MPS Monitor, the analysis is processed in both quantity and value.

The analysis also allows the Dealer to identify abnormal trends that need further drill down, like an unusually high consumption forecast on a customer or Part Number.

The availability of this information in a predictive way will enable the Dealer to prevent and, as far as possible, avoid future anomalies, rather than remediating problems already happened.

• Yield Gap calculation

The Dashboard provides various analyses related to the use of consumables on devices based on their consumption history, volumes of pages produced, and time. Examples are:

• • History of consumable replacements is present for each device.
  • Comparison of the pages produced by each cartridge with the theoretical Yield declared by the manufacturer, and consequent calculation of the Yield Gap (difference in duration)

The Yield Gap is a fundamental metric to understand whether the cost-per-page the Dealer charges for each device is adequate or not for the number of pages printed with each cartridge and their average coverage.

Suppose that the Dealer has defined the cost-per-page in a contract, based on the theoretical yields declared by the consumable manufacturer. In that case, the Yield Gap will allow the Dealer to determine precisely whether these costs are correct or, for example, if cartridges on a specific device or fleet are producing far fewer pages than their nominal Yield.  In this case, to prevent the contract from generating economic losses for the Dealer, it will be essential to address the situation with the customer and discuss possible solutions.

• Toner Coverage

The Supplies Intelligence Dashboard is also extremely useful for analyzing calculated Toner Coverage on each device, based on the history of its consumption, to have accurate information on the contract’s real profitability. The system, using specific algorithms based on consumable history detections and changes, can accurately determine the coverage that has occurred on each cartridge replaced in the past on the device, as well as that relating to the cartridge currently in use:

Timely and granular information about the coverage is essential to evaluate and possibly discuss with the customer any situations in which the cost-per-page contract is not profitable due to excessive consumption compared to the volume of pages produced by the device.

The average historical coverage figure is also easily used when renegotiating a contract, supporting the need for a price review, or demonstrating the reasons for a higher page cost than previously applied.

• Single device details

The Dashboard allows to access the MPS Monitor Portal device page directly, as well as to view an additional detail page, which summarizes all the main metrics and information that the algorithm provides, thus having a comprehensive view of the data relating to the individual device and each of its consumables.

The MPS Monitor portal is available for additional information regarding the requirements for Supplies Intelligence Dashboard to work properly and how to access the Dashboard.

The platform is among the first remote monitoring solutions worldwide to pass the neutral third-party security testing benchmark program that standardizes the requirements for output device and office IoT (Internet of Things) security.

MPS Monitor®, a worldwide leader in Remote Monitoring and Management of printers and multifunction devices, is proud to announce that its MPS Monitor 2.0 platform is among the first to pass the  Keypoint Intelligence-Buyers Lab (BLI) Printer & MFP Security Validation Testing for Policy Compliance, earning the BLI Policy Compliance seal. This acknowledgment applies to the tested software solution for the period commencing July 31, 2020 and ending August 1, 2022.

The BLI Security Validation Testing – Policy Compliance protocol includes a combination of hands-on testing by Keypoint Intelligence software technicians and real-time observation of demonstrated functionality by those technicians in conjunction with MPS Monitor personnel. As part of the testing protocol, Keypoint Intelligence technicians employ the OEMs’ management tools to specify desired security settings and save those settings as a “policy” template, apply the policy across a fleet to ensure that devices are in compliance, monitor those settings on an ongoing basis, automatically remediate devices that fall out of compliance, and more.

Keypoint Intelligence analysts confirmed the claimed features and effectiveness of the MPS Monitor 2.0 platform in satisfying the test methodology criteria, when used to manage HP Inc. printers and MFPs fully supported by the HP SDS platform:

• Discover and highlight at-risk firmware (that is, out-of-date firmware with known and/or likely vulnerabilities) that are still in use on devices;
• Provide fleet-scalable, secure firmware update capability;
• Ensure a customer’s devices are secured to a vendor’s and/or customer’s recommended settings (via templates, policies, or similar mechanism);
• Provide a method to discover out-of-compliance devices;
• Generate a report (or dashboard view) showing at-risk devices;
• Provide a way to automatically apply the desired settings to bring devices back into compliance;
• Provide on-going checks to ensure the devices are still in compliance with the recommended settings;
• Automatically detect newly connected but un-configured device(s) attached to the network and automatically apply the policy designated by the administrator for new devices.

The BLI Security Validation Testing program establishes industry-standard benchmarks in the areas of Device Penetration, Policy Compliance, and Firmware Resilience. Administered by Keypoint Intelligence-Buyers Lab, long recognized as the independent source for test data for the office equipment industry, the cornerstone of the program is hands-on testing conducted by Keypoint Intelligence in concert with accredited security testing firms.

The full BLI Security Validation Testing Report for MPS Monitor 2.0 can be downloaded at this link.

“For the last decade, MPS Monitor has been providing top-quality fleet monitoring, meters management and consumable logistics on a cloud-based platform to worldwide dealers”, says Nicola De Blasi, CEO of MPS Monitor Srl. “We’ve been working seamlessly to guarantee our solution to be at the forefront of security and privacy issues: earning the BLI Printer & MFP Security Validation Testing seal for Policy Compliance is now a further proof of the high standard we deliver to the whole printing industry. This is especially important in this critical moment, when cybercrime is taking advantage of the current situation of uncertainty, while most businesses are in need to increase the their security defences, both inside the company and in Work From Home environments”, closes De Blasi.

 

 

Users of Asolvi’s ERP solutions can now benefit from a deep and transparent integration, providing a full management platform for Imaging Dealers and Managed Print Service providers

Milan, September 2nd, 2020 – MPS Monitor, a worldwide leader in Remote Monitoring and Management of printing devices, has released to general availability three new connectors that allow Dealers using Asolvi ERP solutions to have a perfect and deep integration of the monitoring platform into their systems.

The three new connectors enable MPS Monitor 2.0 to establish and maintain a seamless machine-to-machine communication with Evatic, Purpose Software 2serv and Vantage Online systems. This integration allows the three ERP systems to get timely and updated information on device status, meter readings, consumable alerts and levels, support and maintenance requests, and much more information, coming directly from MPS Monitor’s DCA.

Dealers using Evatic, 2serv or Vantage Online have now the ability to activate the connection between their ERP instance and the monitoring platform by simply switching it on in the MPS Monitor 2.0 Portal. The data flow between the ERP and MPS Monitor is completely transparent to the user, and it allows the ERP to obtain all the needed information from devices through a fully automated, backend process. There is no need for manual import and export of data or manual checks on data, as all the information is kept in sync between the ERP and the monitoring platform by a fully unattended process.

The connectors have been implemented thanks to a close cooperation between two leading companies in the MPS Market: Asolvi is a European market leader for Service Management Software and ERP solutions for the Imaging Channel, whereas MPS Monitor is a leading global solution for print fleet management and Managed Print Services. The combination of Asolvi’s multi-decade experience in serving MPS Providers with the technology excellence brought to the market by MPS Monitor, creates a perfect fit for any Dealer or Service Provider who want to optimize their operations and increase their service levels while drastically reducing costs.

“For the last 10 years at MPS Monitor we have been investing in the power of integration, by building our system entirely on APIs, creating standard connectors and providing SDKs and support to ERP developers”, says Nicola De Blasi, CEO of MPS Monitor Srl. “The partnership with Asolvi is a big step forward in this direction, as it creates the most integrated and powerful software stack for Managed Print Services available to European dealers. Our mission is to bring the highest value and innovation to the MPS market, and we strongly believe that this goal can be achieved only by partnering with leading solution providers like Asolvi.”

“We are extremely happy to partner with MPS Monitor”, says Tony Milford, Chief Sales & Marketing Officer of Asolvi AS. “As Europe’s leading provider of Service & Contract Management software to the Office Technology and MPS markets, it gives us great pleasure to work collaboratively with the most innovative and forward thinking technology providers to deliver practical solutions which enable our clients to better navigate these challenging times.”

The new version of the leading remote monitoring platform was awarded with the highest rating in a comprehensive, independent lab evaluation

Milan, 9th July 2020 – MPS Monitor®, a worldwide leader in Remote Monitoring and Management of printers and multifunction devices, has been awarded a Platinum Rating for its SaaS Cloud platform, after extensive and rigorous testing performed by Buyers Laboratory / Keypoint Intelligence in 5 main categories: Features & Productivity, Usability, IT Admin & Security, Support & Training, Value. By getting the highest rating available (5 / 5) in 3 of those categories, and a rating of 4/5 in the other two, MPS Monitor 2.0 has proven to be the leading SaaS monitoring solution in the worldwide MPS market, to partner with dealers and Managed Print providers in their journey towards innovation, service excellence and cost control.

The 2020 BLI Solution Report states:

• “MPS Monitor is a full-featured MPS solution that lets dealers monitor print fleets dispersed among many customers, proactively manage consumables replenishment and use powerful and sophisticated tools to analyse data.”
• “Its architecture translates to a fast and easy deployment”
• “MPS Monitor provided Buyers Lab with a wealth of data about its devices”
• “A great new development is the inclusion of Microsoft PowerBI Business Intelligence platform”
• “Given its wealth of features, MPS Monitor is a great MPS solution”

Download the full BLI 2020 Platinum Solution Report here.

For the last decade, MPS Monitor has been providing top-quality fleet monitoring, meters management and consumable logistics in a single, Cloud based, pay-per use platform to worldwide dealers. In 2016, the version 1.0 of the platform was first tested by BLI and achieved a Gold rating, that positioned it among the best platforms on the market at that time.

The 2020 BLI testing assessed the new features that version 2.0 brings to users: a unique multi-platform, Clustered DCA technology provides maximum reliability and security in data collection; the off-the-shelf integrations with most standard ERP platforms and a full API / SDK developer’s toolkit make easier than ever to integrate with dealer’s IT systems; security and privacy of data are managed within an ISO27001-certified environment; MS PowerBI Embedded Analytics and the new Supplies Intelligence module allow dealers to optimise their operational processes and analyse critical data through the most advanced AI and BI technologies.

“BLI’s Platinum seal is an excellent achievement for us, that rewards the incredible job that the whole MPS Monitor team has done to create version 2.0”, says Nicola De Blasi, CEO of MPS Monitor Srl. “Our clear objective since we started the design and implementation of the new version, was to position the platform way above the market in terms of feature richness, usability, security, integrability, and business value. The 2020 BLI Report and the Platinum evaluation make us feel that this task was fully accomplished, and the excellent feedbacks that we get every day from thousands of dealers using MPS Monitor 2.0 in more than 55 countries, are fully confirming this”, concludes De Blasi.

Advanced reporting and BI features built into MPS Monitor 2.0 enable the creation of a customized analysis environment to dealers’ specific needs

MPS Monitor has released to general availability Analytics, a complete Business Intelligence platform based on Microsoft PowerBI technology and integrated into MPS Monitor 2.0, the Software-as-a-Service (SaaS) solution for remote management of printing devices and Managed Print Services.

All MPS Monitor 2.0 users can now create sophisticated Business Intelligence reports, dashboards and interactive visualizations to make faster and more effective business decisions on their customers and devices data.

MPS Monitor 2.0 Analytics is based on Microsoft PowerBI Embedded technology: users can therefore fully enjoy all reporting and BI functions by analysing their data, without having to purchase a PowerBI licence, and without exporting or transferring data between different systems.

In particular, starting from predefined reports and dashboards, aimed at effectively presenting the most common information and analyses, MPS Monitor 2.0 Analytics allows dealers to create customized analysis environments in which to blend, filter and interpret – in a focused and flexible way – useful data in the main areas of MPS Monitor, such as connectors, devices, customers, printing volumes, consumable shipments, device fleet status, remote operations and a wide range of other information. The resulting reports are then easily shared with other MPS Monitor users and with customers, providing an optimized management tool that allows to understand and forecast the main KPIs in business operations.

Analytics is accessed from the MPS Monitor main menu, and it provides the user with all the features offered by PowerBI: the creation, in Self-Service mode, of interactive dashboards that automatically update with data from the printing devices allows to customize and improve MPS Monitor’s user experience.

MPS Monitor is a leading global solution for print fleet management and Managed Print Services. The platform is available in the Cloud, in Software-as-a-Service (SaaS) mode, for all dealers, of any brand of printers and in any country, who want to control their managed print services in a simple and highly efficient way, improving customer service levels and drastically reducing costs. A free 30-days trial of the platform is available at this link.

“For over a decade, MPS Monitor has been the ideal solution for dealers who want to optimally manage their business processes,” says Nicola De Blasi, CEO of MPS Monitor Srl. “As a further improvement to the platform, already successfully adopted by over 1,500 dealers across 55 different countries around the world, we now add the powerful features of Analytics, which allow the user to analyse and understand all the operational and economic trends and indicators related to their managed device fleet. The use of Microsoft PowerBI Embedded technology provides extremely sophisticated analysis even for users without previous BI experience, thanks to its extreme user friendliness and the wealth of knowledge that Microsoft makes available on this platform,” concludes De Blasi.

A user of MPS Monitor since 2012, Dms-Group has chosen to migrate to version 2.0 of the software to ensure an even higher level of service to its customers and further simplify the administration of managed print services.

Dms-Group, a dealer in the Veneto region active in managed print services, has chosen to migrate to MPS Monitor 2.0, the new version of the Software-as-a-Service (SaaS) platform for remote management of multifunction printers and Managed Print Services, for an even simpler user experience and to take advantage of new features that allow it to further improve the level of service offered to its customers.

Based in the province of Padua and with a team of 9 people, Dms-Group offers printing products and services to over 1800 customers and has been using MPS Monitor since 2012 to support the provision of its managed print services. The dealer was strongly convinced in its choice of the platform, having recognised in MPS Monitor a solution designed not just to collect data on printers but also to manage the entire fleet of machines. MPS Monitor was the chosen solution because of its ability to fully support the administration of managed print services, from consumables management to automated counter readings for printing devices, a crucial function for invoicing cost-per-page contracts.

In spring 2019, Dms-Group was immediately keen to migrate to the new MPS Monitor 2.0 platform. The new version assures full data security, regulatory compliance and independent support for multifunction printer models from all major manufacturers, as well as seamless integration with the dealer’s management systems. “What impressed us right from the start in MPS Monitor 2.0 is the greater ease of use of the platform, which is even more intuitive than the previous version,” explains Cinzia Calzavara, who works in the Dms-Group administrative area and acts as the company’s main contact person for the MPS Monitor project. “MPS Monitor 2.0 also offers new Business Intelligence and process management features that allow the level of customer service to be further improved. For example, it allows even greater drill-downs on machine data and we can be even more timely in solving any issues our customers may have.”

MPS Monitor 2.0 also offered Dms-Group even greater reliability in data collection. “For example, it is possible to detect even more immediately when equipment stops communicating with MPS Monitor’s data collection agents and thus take prompt action to restore the link,” Cinzia Calzavara points out.

Finally, Dms-Group also appreciated the increased automation of various management processes related to the machine fleet of individual customers. For example, it was considered very useful to create a list of consumables that can be associated with each multifunction printer model without having to select them individually, thus reducing the possibility of errors.

“MPS Monitor supports dealers in the printing sector in the daily management of their business processes and in quickly and automatically resolving issues related to managing a fleet of printers,” Nicola De Blasi, CEO of MPS Monitor Srl points out. “Dealers who try our solution immediately notice how complete it is functionally, the extreme ease of use and the focus on processes. Dms-Group’s experience is the perfect example and explains why we already have over 600 dealers worldwide. With MPS Monitor 2.0, we’re offering dealers the opportunity to make a further leap in quality in their managed print services, and Dms-Group has already recognised this fact after just a few months of use.”

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Dms-Group

Dms-Group S.r.l. was founded in 2009 by the merger of two companies with 30 years of professional experience and expertise in the provision of technical assistance and solutions for the office.

Based in the province of Padua, Dms-Group sells and rents out multifunction printers, provides highly qualified technical assistance (certified by the manufacturers of the printing devices themselves), FIR certified disposal service for toner cartridges, trays, electronic waste (WEEE) and solutions for document management, including cloud solutions.

31,880. That is the number of trees planted worldwide to compensate for the 265,653,004 pages printed in 3 years using the devices monitored by MPS Monitor and PrintReleaf, an organization that aims to neutralize the environmental impact of printing processes through a certification system and a software platform to make reforestation automatic. In August 2019 alone, PrintReleaf planted 784 new trees to balance the 6,535,344 pages printed using the devices monitored by MPS Monitor.

MPS Monitor has been integrating PrintReleaf technology into its printing device monitoring solution since 2016, and there are now many dealers using MPS Monitor who, in agreement with their customers, have activated the reforestation service. PrintReleaf has thus been able to rebalance the use of an impressive amount of paper with the planting of thousands of trees worldwide, based on a ratio of 8,333 sheets of paper per tree.

Specifically, MPS Monitor transmits data from the monitored devices to PrintReleaf, which automatically compensates for paper consumption by reforestation. For each MPS Monitor user company taking advantage of the service, PrintReleaf then provides certification for the planting done on its behalf.

A truly global operation: thanks to the partnership between MPS Monitor and PrintReleaf, Madagascar now has 20,067 new trees, Mexico 3,663, Ireland 3,489, the Dominican Republic 3,444, India 758, Brazil 414 and the United States 45.

The adoption of MPS Monitor as a Software-as-a-Service (SaaS) solution enables the Venetian dealer to save about 30% in toner purchase costs, as well as allowing it to improve its services and open up new business opportunities.

Milan, 3 July 2019 – Bettiol, a Venetian dealer operating in the rental of multifunction devices and managed print services, has chosen MPS Monitor as its Software-as-a-Service (SaaS) solution for remote management of printers and Managed Print Services, achieving major business results in just a few months.

In 2018, the company chose to implement MPS Monitor to automate managed print services, based specifically on cost-page management contracts, automating in particular the collection of meter readings to make administrative processes more efficient. From the very beginning, the company was also able to drastically reduce the stocks of consumables left with customers, thanks to real-time reporting of toner supply by individual printers. This means that Bettiol can now deliver new consumables without customers having to do anything at all. All this adds up to a reduction of about 30% in the cost of toner purchases, a consequent reduction in warehouse costs and, at the same time, an improvement in customers’ perception of service level.

Following the adoption of MPS Monitor, Bettiol has also experienced other immediate benefits for its business. The business intelligence functions of the SaaS solution, and the visibility on the entire fleet of machines connected to its customers’ networks, have led to increased effectiveness of the Venetian dealer’s commercial activity, thanks to its ability to identify possible areas of intervention or new services, even during negotiations with potential customers.

Bettiol is now eagerly looking forward to the new version of the service. MPS Monitor 2.0 is characterized by greater ease of use and reliability of data collection, new features for the management of operational processes and Business Intelligence, and better integration with management systems, ensuring full data security, regulatory compliance and independent support for printer models from all the major manufacturers. “When we started using MPS Monitor, we expected to see evidence of any benefits within a year“, says Gianluca Ferrarese, CEO of Bettiol. “Just a few months after the go-live date, however, it was clear that we had made an excellent technological choice, which quickly brought us wide benefits on a strategic level. We believe that the new MPS Monitor 2.0 will be capable of further enhancing these benefits“, concludes Ferrarese.

“Bettiol is a great example of what our customers are experiencing and confirms the value of MPS Monitor, successfully used by over 600 dealers worldwide“, reports Nicola De Blasi, CEO of MPS Monitor Srl. “MPS Monitor supports dealers in the printing sector in the daily management of their business processes and in quickly and automatically resolving issues related to managing a fleet of printers. As the Bettiol case study shows, the business benefits for dealers are immediately apparent. It improves the level of service delivered to customers and the profitability of the services themselves, as well as opening up interesting business opportunities.”

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Bettiol

Bettiol specializes in renting out multifunctional devices and providing managed print services. It also operates in the rental of cash registers and retail devices. Based in Villorba (TV), today its business activity extends across the entire Veneto region and it boasts a base of over 200 loyal customers.

MPS Monitor

With more than 500,000 printing devices and 15 billion pages monitored each year on over 70,000 end users, MPS Monitor is one of the major IoT software solutions at a global level for monitoring printing devices and the provision of Managed Print Services. MPS Monitor provides an extremely complete SaaS platform for monitoring and managing printers, available on pure or hybrid Cloud, and equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end users, manufacturers and retailers of printer consumables to satisfy any need associated with the management of printing devices, recording of page volumes and supply of toner in an automatic and controlled way. The MPS Monitor Cloud service is managed within an ISO/IEC 27001:2014 certified Information Security Management System and therefore offers full compliance with the new EU General Data Protection Regulation (GDPR).

MPS Monitor 2.0 is now available, delivering the most advanced user experience on Managed Print Services software

MPS Monitor 2.0 is already available for dealers in the imaging channel, and stands out for new technology and process features, new integration capabilities, full security and regulatory compliance

MPS Monitor 2.0, the new version of the Software-as-a-Service (SaaS) solution for remote printer management and Managed Print Services, has been released today for general availability. Dealers involved in the Managed Print Services business can now benefit from greater usability, maximum reliability of data collection, new functionalities for managing operational processes, full data security and regulatory compliance, better integration with management systems and new Business Intelligence features.

MPS Monitor is one of the leading global solutions in this segment, with more than 500,000 devices and 17 billion pages monitored every year on over 70,000 end customers. This new version enhances all the features of the previous platform and adds many new ones, thanks to a State-of-the-art web technology and many unique functionalities; an outstanding result for a platform that was already recognized as a market leader by Dealers in more than 30 countries

The implementation of the new MPS Monitor 2.0 is based on six pillars:

• Usability – the system is accessible through a new web portal, fully redesigned using the most advanced User eXperience Design technologies, which provide an extreme ease of use and the best navigation experience, streamlining repetitive tasks wherever possible.
• Data collection reliability – devices data collection process has been highly optimized and made even more reliable, thanks to a new multiplatform DCA (Data Collection Agent), and to the unique DCA Clustering technology, which ensures continuity of data collection on all customers.
• Business processes management – the new version allows comprehensive management of consumables logistics and contracts invoicing; the system now provides an extremely simplified way to associate Part Numbers to devices; it also implements a new engine for contracts management that covers the whole invoicing process, up to the issuing of invoices in PDF, XML or CSV, ready to be sent to customer and / or imported into the Dealer’s accounting systems.
• Security and regulatory compliance – MPS Monitor 2.0 operates within an Information Security Management System that meets the requirements of Confidentiality, Integrity and Availability of information in compliance with the ISO/IEC 27001:2014 standard, the worldwide-recognized standard for Information Security. The processing of personal data within the system is performed in full compliance with the European privacy law (the GDPR), for all customers and dealers where this regulation is applicable. The new 2.0 version of the system has been designed and developed strictly following the principles of “Privacy by Design”.
• ERP / CRM integration – MPS Monitor APIs are already used by hundreds of external developers; in 2.0 they are even more complete, allowing access to any data or system function. One of the primary objectives of MPS Monitor 2.0 is to make it very easy for any developer to fully integrate the data collected from printing devices in the dealer’s ERP or CRM systems, by using a new Software Development Kit (SDK) that makes the developer’s job extremely fast and guided.
• Analytics and Business Intelligence – advanced Business Intelligence tools are now available to the user, enabling to aggregate, filter, drill down and analyze data collected by printers in the most versatile and productive way, in order to understand and predict the main performance indicators in the Dealer’s business.

MPS Monitor 2.0 is available from the Cloud as a Software-as-a-Service (SaaS), pay-per-use license for all Resellers of any printer brand in any country who wish to manage their devices in a simple and highly efficient way, by improving customer service levels, and drastically reducing costs.
A free 30-days Trial of the full MPS Monitor platform can be requested at this link.

“For about 10 years MPS Monitor has been the ideal solution to support imaging Dealers in their daily operations of managing their fleets in the most efficient way”, recalls Nicola De Blasi, CEO of MPS Monitor Srl. “The success that the solution has showed globally in the past gives us full confidence in our capability to fulfill this mission in the long term; we are also fully aware that only true innovation can make the difference, allowing us to stay ahead of the market: hence in the last two years we fully dedicated ourselves to build a new version of the system that delivers even more process automation, security and stability in data collection. Today MPS Monitor 2.0 is able to provide all of this to Dealers and MPS Providers all over the world “.

SDS Cloud Manager allows HP Partners to activate the new managed print SaaS solution with full access to HP Smart Device Services, including a free version for up to 50 devices

Copenhagen, 4th September 2018 – SDS Cloud Manager for HP Smart Device Services is now available to the HP Partners print ecosystem worldwide.

Throughout the past 20 years EET Europarts has been market leader in Europe for printer spare parts, and it is the world’s largest distributor of HP Inc. spare parts. In cooperation with MPS Monitor, EET Europarts will bring a new, self-consistent SaaS (Software-as-a-Service) solution to the market, allowing users to access all the functions of the HP SDS platform instantly and easily. It is specifically designed for HP Partners who wish to leverage all the financial and operating advantages offered by HP Smart Device Services (SDS).

The SDS Cloud Manager is the turnkey solution to provide HP SDS services directly to customers. Partners will have exclusive access to the SaaS features provided by HP through a dedicated Portal with cost-effective subscriptions that are extremely quick and easy to activate. Utilising SDS SaaS features is simple and straightforward, and does not require specific skills or training.

SDS Cloud Manager offers proactive device monitoring and remote diagnosis. This means problems are discovered long before the customer calls to report a hardware issue, thus reducing machine downtime and repeat interventions for the same problem. In addition, if an intervention requires parts replacement, SDS Cloud Manager identifies in real time the needed parts and their availability, thus reducing procurement times.

“Many of our customers manage large install bases of HP printers, and a reduction of service calls represents an opportunity to improve customer experience and create significant savings. In addition, the tools for finding spare parts and installation videos are a huge benefit”. Businessline Director Frederik Andersen from EET Europarts continues: “We are confident our customers will adopt the innovative technology developed by HP. Machine learning tools are a focus area within EET Europarts and the proactive maintenance engine in SDS Cloud Manager is one of a kind in today’s market”. The SDS Cloud Manager Portal will be available across all EET countries in a wide range of languages.

HP Partners of any size can access SDS Cloud Manager by selecting one of the flexible subscriptions, including a free version that offers the complete range of SDS features for up to 50 HP printing devices.

“The cooperation between EET Europarts and MPS Monitor brings real innovation and tangible benefits to the printer market, by enabling proactive service and remote maintenance”, affirms Nicola De Blasi, CEO of MPS Monitor Srl. “The market position of EET Europarts as a supplier of HP spare parts allows us to reach thousands of resellers worldwide and improve their service experience on HP printing devices”. The platform already serves more than 2.500 customers, enabling significant savings whilst improving service levels.

“HP is excited to partner with EET Europarts and MPS Monitor to provide leading Smart Device Services technology to our joint reseller partners and their customers” says David Laing, Worldwide VP of Contractual Channel A3 Devices and Services Marketing, HP Inc. “SDS will improve device uptime and lower the cost to service HP devices”.

 

EET Group is Europe’s leading distributor within: Server, Computer & Printer parts, Storage & Network, Mobile Parts & Accessories, Consumer Electronics, Surveillance & Security, Professional AV & Digital Signage, Point of Sale & Auto ID, and Logistical Services. EET Group was founded in 1986, and is today represented with 28 sales offices in 25 countries across Europe under the commercial name EET Europarts.

EET Group represents a wide range of leading brands including: HP Inc., Hewlett Packard Enterprise, Lenovo, MicroConnect, MicroBattery, Ubiquiti Networks, HP Procurve, Cisco, Synology, Qnap, B&O Play, Loewe, Podspeakers, Kensington, tado, Apple, eSTUFF, Incipio, Griffin, MicroSpareparts Mobile, Axis, Hikvision, Bosch, MicroView, Milestone, NEC, Philips, EPSON, VivoLink, Airtame, Zebra, Honeywell, Star Micronics, Datalogic, Datamax and many more.

EET Group is situated in Birkerød just north of Copenhagen and is the parent company of all EET Europarts sales entities. As such, EET Group is the backbone of the organisation and provides all back office functions within: Corporate Management, Finance, Marketing, IT, WEB- and ERP-development, Logistics, Product Management and Procurement.

The group employs more than 575 employees, serves more than 43.000 dealers and handles more than 1.100.000 deliveries per year. More information on EET Europarts Corporate website.

 

Visit www.sdsmanager.ai to start proactive maintenance now.

Thanks to their commitment to the Internet of Printers, the two partners gained recognition at the HP JetAdvantage Partner Conference held at HP Inc.’s headquarters in Boise, Idaho.

The award that recently HP assigned to Oberon and MPS Monitor confirms the commitment, always innovative and concrete, of the two companies in the development of HP JetAdvantage technologies and integrated solutions with HP Smart Device Services. All this with the goal of providing HP customers, partners and resellers all over the world, with more advanced solutions for Managed Print Services and more efficient tools for technical support and devices maintenance.

“We are very proud to share this award with all our customers and with our team”, – says Nicola De Blasi, CEO of MPS Monitor – “and together with our partner Oberon we are thrilled to work on the most innovative technologies now available for the Imaging Channel, and to do this together with a market leader like HP “.

The artificial intelligence and predictive analytics systems recently introduced by HP with Smart Device Services open new horizons on the future of Managed Print Services, by applying the Internet of Things paradigm to the world of printing: the concept of the Internet of Printers is now real and available to users.

“We are fully aware that we are bringing to the market a technology that is profoundly reshaping the world of office printing” – continues De Blasi – “thus contributing to a wide revolution aimed at greater business efficiency and environmental impact reduction, with a consequent positive impact at global level “.

MPS Monitor is currently one of the few printer monitoring systems in the market that provide a full and comprehensive HP Smart Device Services integration, by implementing all the features and functionalities available in the HP SDS platform. For more information and a free access to HP SDS, visit www.mpsmonitor.com/sds/

MPS Monitor SDS: remote maintenance and proactive support on HP printers

New Cloud functionalities by HP Smart Device Services allow HP Partners to perform remote diagnosis and repairs, thus reducing on-site activities, cutting costs and improving levels of service.

Milan, 18 April 2018 – MPS Monitor SDS, the Software-as-a-Service (SaaS) solution for remote management of printers and Managed Print Services, has released today a new version that achieves the concepts of remote maintenance and proactive support on HP printing devices, revolutionizing the technical support services on printers and multifunction devices. This innovative stride is the result of the full integration into MPS Monitor of all the functions available on HP Smart Device Services platform: a goal achieved thanks to the close cooperation between HP and Oberon Service, MPS Monitor’s sister company participating in the solution development team.

Already available within the MPS Monitor SDS platform, the new functionalities allow HP partners and dealers to take care of their customers with a superior level of service: printer fleet managers now have extremely advanced and innovative tools for remote hardware management, diagnosis and problem solving, thus reducing effort and costs for maintenance operations, improving service levels and maximising the Customer satisfaction.

Device Configuration and Remote Remediation functions allow dealers and maintenance teams to manage, configure and update all the printers installed at their customer’s premises without having to go on site, while Diagnose before Dispatch allows to diagnose remotely most hardware problems in devices, so that maintenance teams can pro-actively dispatch an on-site technician only when actually needed, and solve problems at first intervention (First Time Fix). Remote Embedded Web Server Access provides the service staff with a permanent and secure remote access to the printer’s Embedded Web Server, without any need to activate a VPN or other remote access to the customer’s network.

MPS Monitor SDS allows to reduce drastically the number of incoming Customer enquiries to technical support teams, avoiding unneeded telephone calls and emails, speeding up the response time and simplifying maintenance processes. A proactive device monitoring enables to perform remote diagnosis long before the Customer calls to report a hardware issue, thus reducing machine downtime and repeated interventions for the same problem. In addition, if an intervention requires parts replacement, the SDS system allows to identify accurately the needed parts and, thanks to an integration with supplier systems, to check availability and location of parts in real time, reducing procurement times.

“With the release of proactive support and remote maintenance for HP devices, MPS Monitor has confirmed its leadership position in remote monitoring and management of printing devices; HP partners and dealers all over the world can now implement more efficient and cost-effective processes for managing their technical support and Customer services” says Nicola De Blasi, CEO of MPS Monitor Srl.

“Thanks to the close partnership between Oberon Service and HP, we are now able to create true innovation in the processes that provide support and maintenance for printers, supplying our Customers with the most advanced technologies that HP has integrated in Smart Device Services”, notes Giorgio Gesi, CEO of Oberon Service. “We plan to continue integrating within MPS Monitor all the future functionalities of the HP SDS platform, so that we can always provide the maximum value and most innovative technology to HP partners and dealers worldwide”.

HP partners and resellers of any size in any part of the world can access MPS Monitor SDS cloud service, by choosing between different subscriptions, starting from a free version that offers the complete range of HP Smart Device Services and can be used to manage up to 50 HP printing devices at no cost.

To activate the free version of MPS Monitor SDS: www.mpsmonitor.com/sds

Activate the FREE version – up to 50 HP devices

Activate

According to TT Tecnosistemi, benefits from the adoption of Smart Devices Services integrated into MPS Monitor were immediate:
they have now access to all information related to the printers installed at the customers with just one click. This allows TT Tecnosistemi technical staff to provide:

• Device Configuration, which enables to configure all the printers remotely;
• Remote Remediation, such as the ability to update firmware remotely;
  
• Diagnose before Dispatch, allowing to predict possible failures, in order to deliver proactive and not only reactive interventions  with customers.

This all with maximum security and attention to environmental sustainability.

And, as claimed by Riccardo Braccini, Procurement Manager and Gabriele Battini, Project Manager of T.T. Tecnosistemi  this has already led to a 23% costs saving on technical assistance to their customers.

Activate the FREE version – up to 50 HP devices

Activate

MPS Monitor SDS: Remote EWS access is now available on HP printers and multifunction devices for free

Remote configuration and management of HP printing devices is now really easy, using the Remote Embedded Web Server access enabled in MPS Monitor SDS, the most advanced Cloud printer monitoring platform that fully integrates HP Smart Device Services and provides free access to SDS up to 50 HP devices.

MPS Monitor SDS enables an easy and secure way to access remotely the Embedded Web Server of HP printing devices, thanks to HP Smart Device Services. HP Partners and Resellers may configure and manage devices remotely at their convenience, without any direct connection to the customer’s network.

This feature reduces the need of onsite visits to customers, thus saving time and money while improving service levels, by answering more quickly to customer request and problems.

With the Remote EWS function enabled by HP Smart Device Services and provided in MPS Monitor SDS, the fleet manager gains remote web access to the printer’s EWS, and performs all the configuration tasks on all the HP devices from anywhere, using only a web browser.

The Remote access to EWS ensures maximum security for the customer’s network, as it creates a dedicated, temporary VPN tunnel among the printer and the HP Cloud SDS service, that allows only the communication with the selected printer; this function does not require any specific security setup or dedicated port opening, as all the traffic is on HTTPS protocol (port 443).

HP Partners and Resellers of any size may access MPS Monitor SDS by choosing between 7 different subscriptions, starting from the free version that provides full Smart Device Services functionalities on up to 50 HP devices, at no cost. More information on www.mpsmonitor.com/hp-smart-device-services-prices/

 

Activate the FREE version – up to 50 HP devices

Activate

MPS Monitor SDS: free webinars on the new SaaS solution that gives immediate access to HP Smart Device Services

HP Partners can attend a webinar in date and time at their convenience, and learn how to activate online a new SaaS service that provides full HP Smart Device Services access, with dedicated offers starting from a free version

 

Milan, 29th September 2017 – MPS Monitor announces the availability of a number of free HP Smart Device Services webinars, to allow HP Partners from all the world to discover how easily they can leverage the financial and operational advantages provided by the adoption of the HP SDS services integrated in MPS Monitor solution. The webinars will be of 50 minutes each and will be held in various dates and timings, to allow people from different timezones to find their most convenient schedule.

MPS Monitor is a worldwide leader in the printer monitoring market and is one of the three ISVs that have implemented a full integration with HP Smart Device Services; the integration of all five HP SDS Use Cases was available in MPS Monitor since April 2017, and is already used by many HP Partners to manage more than 3000 devices on more than 350 customers. The platform is available worldwide in 5 languages: English, Italian, Spanish, French and German.

MPS Monitor SDS is also the only solution that provides to the HP Partners’ ecosystem a completely self-consistent solution for HP Smart Device Services. In fact, since beginning of September 2017 a specific version of MPS Monitor is available to fulfill the needs of the HP Partners that wish to leverage immediately all the financial and operating advantages offered by HP Smart Device Services (SDS), but aren’t willing to adopt a full monitoring solution for their Managed Print Services environment.

The MPS Monitor SDS solution allows HP Partners to start providing HP SDS services to customers straight away. Partners have exclusive access to the SaaS features provided by HP through a dedicated Portal and specific cost-effective subscriptions that are extremely easy and fast to activate. Using HP SDS SaaS features is simple and straightforward, and does not require specific skills or training.

HP Partners of any size can access MPS Monitor SDS by choosing from 7 different subscriptions, starting from a free version that offers the complete range of SDS features on up to 50 HP printing devices. For larger needs, HP Partners may choose the most appropriate option, starting from MPS Monitor SDS Mini, which can manage up to 200 devices at a cost of 99€ (about 115US$)/month. It can be scaled up to 500, 1,000, 2,000 and 3,000 devices. Partners who manage more than 3,000 devices for their customers may request a customized quotation. Partners using MPS Monitor SDS can activate, cancel or modify their subscription online using the MPS Monitor SDS Portal.

The HP Smart Device Services webinars will demonstrate the main features and functions of HP SDS, and will be available to HP Partners in EMEA, Americas and Asia-Pacific regions, in several dates during October 2017. The webinar dates for each region are available in the following registration pages:

• HP Partners in EMEA region can register themselves to a webinar here: https://register.gotowebinar.com/rt/1061964790667582723

• HP Partners in Americas region can register themselves to a webinar here: https://register.gotowebinar.com/rt/3956827173997183235

• HP Partners in Asia-Pacific region can register themselves to a webinar here: https://register.gotowebinar.com/rt/6569373454220875523

 

For more information on MPS Monitor for HP Smart Device Services, please visit this page: www.mpsmonitor.com/sds

MPS Monitor on stage at the HP World Partner Forum #HPReinvent17

It was fantastic to be in Chicago from 11 to 14 September at one of the largest and most prestigious HP events: with thousands of partners coming from all over the world, the three-days HP World Partner Forum #HPReinvent17 put digital transformation centre stage as well as the future of printing as a service. HP top management – including Dion Weisler, CEO of HP, Enrique Lores, President of HP Printing and Imaging, and Ron Coughlin, President of HP Personal Systems – outlined the trends and opportunities for their partners over the coming months, alongside many other exceptional speakers.

The event was also an opportunity to look at Smart Device Services (SDS), the remote support and management services now available for most HP printers and multifunction devices: MPS Monitor has been at the forefront in this regard, proving itself to be a leader in the integration with HP SDS, available right from the time the new services were introduced onto the market in April 2017. Today, MPS Monitor is one of only three platforms in the world to offer the complete range of functions of HP Smart Device Services; MPS Monitor is also the only solution that provides SDS to the HP Partners’ ecosystem as a completely self-consistent and separate solution.

During the HP World Partner Forum, HP partners were all given the chance to discover how MPS Monitor can enable the simple and immediate management of HP SDS through a valuable and practical presentation: Giorgio Gesi, CEO of Oberon Service, sister company of MPS Monitor and Solution Developer and Partner of HP JetAdvantage, had a talk alongside Riccardo Braccini, Purchasing Manager of TT Tecnosistemi, in the double session on 12 and 13 September with the title “Printers and MFPs that never go down? HP technologies that drive higher customer satisfaction and print service margins”.

TT Tecnosistemi is one of the main HP Partners in Italy to have provided HP SDS to its clients through MPS Monitor and, after just a few months, has already experienced considerable benefits, which it shared with the hundreds of HP Partners present.

Currently, HP Partners use Smart Device Services integrated in MPS Monitor across more than 270 clients, managing over 3,000 devices. The MPS Monitor SDS version is available as of September 2017, specifically designed for HP partners who would like to make the most of the financial and operating advantages offered by SDS, but who do not want to adopt the complete MPS Monitor solution for Managed Print Services. HP partners can access MPS Monitor SDS by choosing from 7 different subscriptions, starting from a free version that offers the complete range of SDS features on up to 50 HP printing devices.

To activate immediatly the Free version of MPS Monitor SDS, click here.

MPS Monitor announces today the immediate availability of a new SaaS version called MPS Monitor SDS, that enables HP Partners worldwide to take full advantage of the new HP Smart Devices Services platform in the easiest and cheapest way, without disrupting their own Managed Print Services current environment.

MPS Monitor SDS provides access to all the HP Smart Device Services features and functions for free (up to 50 HP devices), or for a very low montly subscription (for more than 50 devices); it can be activated immediatly online, and does not require any change in the Partner operational infrastructure or organization.

The full announcement is below:

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MPS Monitor SDS is now available: the new SaaS solution gives immediate access to HP Smart Device Services

HP Partners can activate online a new SaaS service that provides full HP Smart Device Services access, with dedicated offers starting from a free version

Milan, 5th September 2017 – MPS Monitor for HP Smart Device Services (MPS Monitor SDS) is now available to the HP Partners ecosystem worldwide. It offers a new, self-consistent SaaS  (Software-as-a-Service) solution that allows users to access all the functions of the HP SDS platform easily and immediately. It is specifically designed for HP Partners who wish to leverage immediately all the financial and operating advantages offered by HP Smart Device Services (SDS), but aren’t willing to adopt a new monitoring solution for their Managed Print Services environment.

The MPS Monitor SDS solution allows HP Partners to start providing HP SDS services to customers straight away. Partners will have exclusive access to the SaaS features provided by HP through a dedicated Portal and specific cost-effective subscriptions that are extremely easy and fast to activate. Using HP SDS SaaS features is simple and straightforward, and does not require specific skills or training.

HP Partners of any size can access MPS Monitor SDS by choosing from 7 different subscriptions, starting from a free version that offers the complete range of SDS features on up to 50 HP printing devices.

For larger needs, HP Partners can choose the most appropriate option, starting from MPS Monitor SDS Mini, which can manage up to 200 devices at a cost of €99/month. It can be scaled up to 500, 1,000, 2,000 and 3,000 devices. Partners who manage more than 3,000 devices for their customers may request a customized quotation. Partners using MPS Monitor SDS can activate, cancel or modify their subscription online using the MPS Monitor SDS Portal.

MPS Monitor has been fully integrated with HP SDS services and with the HP JetAdvantage Management platform since April 2017. This integration is already active for over 220 customers and manages over 2,000 devices. It was made possible by the close partnership between HP and Oberon Service, Solution Developer and Partner of HP JetAdvantage, and sister company of MPS Monitor Srl.

“Many HP Partners have already chosen MPS Monitor to provide the new HP SDS support services for the latest generations of HP printers. Thanks to SDS, they obtain significant savings whilst improving service levels”, says Nicola De Blasi, CEO of MPS Monitor Srl. “With this new SaaS version, all HP Partners can make the most of these advantages straight away, cost-effectively and without any negative impact on their business processes”.

“MPS Monitor SDS allows us to meet the needs of the HP Partners who, although they want to offer SDS services to their customers using the necessary management software features, are not looking for a complete Managed Print Services platform”, underlines Giorgio Gesi, CEO of Oberon Service. “Thanks to our close collaboration with HP, we have been among the first to allow integration of MPS Monitor with HP JetAdvantage Management. The new version of MPS Monitor SDS highlights our ability to meet the specific needs of each partner and thus better serve the entire ecosystem of HP Partners”.

Please visit www.mpsmonitor.com/sds where you can find more information and prices, and you can activate immediatly the FREE version.

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Oberon Service

Active since 1987, Oberon Service deals with the development and integration of advanced printing and document management solutions. From the simplest plug-n-print solutions to elaborate Print Management projects, the Oberon team supports the sales channel and the end user when selecting the solution that best suits the needs of the company and ensures certified after-sales technical support. A portfolio of comprehensive solutions that are constantly updated by our research and development team – able to boost business productivity, analyse and reduce the operating costs associated with the fleet of printers and multifunction devices, improve storage processes and document management – has allowed more than 5 million printing devices to be equipped with Oberon technology over 30 years. Solutions developed by Oberon are subjected to certification and official validation by the manufacturers of printers and multifunction devices. For more information, please visit the website www.oberon.it

 

MPS Monitor

With more than 360,000 printing devices and 13 billion pages monitored each year on over 43,000 end users, MPS Monitor is one of the major IoT software solutions at global level for monitoring printing devices and the provision of Managed Print Services. MPS Monitor provides an extremely complete SaaS platform for monitoring and managing printers, available on pure or hybrid Cloud, and equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Partners/VARs, large end users, manufacturers and retailers of printer consumables to satisfy any need associated with the management of printing devices, recording of page volumes and supply of toner in an automatic and controlled way. The MPS Monitor Cloud service is managed within an ISO/IEC 27001:2014 certified Information Security Management System.

For more information, please visit the website www.mpsmonitor.com

 

We are proud to announce that MPS Monitor is now fully integrated with HP’s JetAdvantage Management platform. This will enable HP printers and multifunction device dealers to access Smart Device Services (SDS) directly from their MPS Monitor portal, in order to dramatically enhance their customers’ service experience using just one integrated solution. This outstanding result was possible thanks to the close partnership between HP and Oberon Service, which is part of the team that designs, develops and supports MPS Monitor.

Below you find the full news:

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Oberon Launches Software-as-a-Service for HP’s JetAdvantage Management Platform and Smart Device Services

Joint integration on Oberon’s MPS Monitor will help dealers boost business profitability and customer loyalty through advanced and proactive managed print services support

 

Milan – 16 March 2017 – Oberon Service, an industry leader in monitoring and remote management solutions, today announced the integration of its MPS Monitor technology, a Software-as-a-Service (SaaS) solution for remote management of printers and Managed Print Services, with HP’s JetAdvantage Management platform. This collaboration will enable HP printers and multifunction device dealers to access Smart Device Services (SDS) directly from their MPS Monitor portal.

HP SDS is a set of cloud tools and device-based sensing capabilities, designed to dramatically enhance the service experience. It monitors and diagnoses many service needs to minimize downtime and cut costs. For example, the service can anticipate parts servicing before the part fails and avoids premature ink and toner replacement, ultimately reducing the need for unnecessary technical contact activities and interaction between dealers and end customers, such as phone calls, checks and feedback requests, while improving response time, maintenance and procurement.

“MPS Monitor’s global development strategy is more and more focused on integration with the infrastructure the device belongs to, in order to provide a comprehensive and efficient response to the end user’s and dealer’s needs,” said Giorgio Gesi, CEO of Oberon Service. “The close relationship with HP and the sharing of Smart Device Services integration give us the opportunity to meet market demands more quickly and more concretely. We expect to continue to integrate all the main features that the SDS platform may make available into MPS Monitor, and release them as quickly as possible.”

“We are extremely proud to be one of the first to release an integration with HP JetAdvantage Management on the world market, and this will be crucial to increase the value that MPS Monitor provides to HP dealers,” says Nicola De Blasi, CEO of MPS Monitor srl, the sister company of Oberon. “The driver of MPS Monitor’s success is our capacity to promptly and rapidly respond to our clients’ needs. Now HP dealers who use MPS Monitor don’t have to engage its precious technical staff in managing multiple software platforms, as they can carry out all the control and remote management activities extremely efficiently using just one integrated solution.”

“HP’s Smart Device Services technology is going to revolutionize the way our contractual channel resellers approach the management and service of HP devices,” said David Laing, Worldwide VP of Contractual Channel A3 Devices and Services Marketing, HP Inc. “Because of this cooperation between industry leaders Oberon and HP, HP resellers will be able to maximize HP MFP and printer uptime, improve customer satisfaction, and increase profitability.” 

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Oberon Service

Active since 1987, Oberon Service deals with the development and integration of advanced printing and document management solutions. From the simplest plug-n-print solutions to elaborate Print Management projects, the Oberon team supports the sales channel and the end user when selecting the solution that best suits the needs of the company and ensures certified after-sales technical support.

A portfolio of comprehensive solutions that are constantly updated by our research and development team – able to boost business productivity, analyse and reduce the operating costs associated with the fleet of printers and multifunction devices, improve storage processes and document management – has allowed more than 5 million printing devices to be equipped with Oberon technology in nearly 30 years. Solutions developed by Oberon are subjected to certification and official validation by the manufacturers of printers and multifunction devices.

For more information, please visit www.oberon.it.

 

MPS Monitor

With more than 320,000 printing devices and 12 billion pages monitored each year on over 36,000 end users, MPS Monitor is one of the major IoT software solutions at global level for monitoring printing devices and the provision of Managed Print Services. MPS Monitor provides an extremely complete SaaS platform for monitoring and managing printers, available on pure or hybrid Cloud, and equipped with a full set of APIs for integrating external software solutions. Its highly scalable and high-performing data collection technology allows Dealers/VARs, large end users, manufacturers and retailers of printer consumables to satisfy any need associated with the management of printing devices, recording of page volumes and supply of toner in an automatic and controlled way.

The MPS Monitor Cloud service is managed within an ISO/IEC 27001:2014 certified Information Security Management System.

For more information, please visit the website www.mpsmonitor.com .

 

 

Milan, Italy – 06 October 2016 – MPS Monitor Srl announced today that its eXplorer Data Collection Agent (DCA) is now available as an Embedded Application on new MFP and IoT platforms, in addition to the traditional Windows one.

The new versions allow all the printing devices in a network to be monitored, using a simple Embedded App installed on a multifunction Samsung XOA/E or Kyocera HyPAS. If these MFPs are not present, a RASPBERRY PI2/PI3 running Windows 10 IoT Core, or even an Apple computer with MAC OSX operating system can be used.

The use of Embedded versions of MPS Monitor ensure that end users and Dealers experience maximum availability of data, allowing remote management and an efficient and accurate control of all aspects of operations, from page volumes produced to consumables supply and replacement needs, without having to install any software or use resources on the customer’s systems (PCs or Servers).

Embedded versions of the MPS Monitor have been produced also thanks to the close partnership between MPS Monitor and Oberon Service, an authorised Samsung XOA and Kyocera HyPAS developer that has deep skills and specific tools to develop embedded applications for multifunction devices.

“Installing Embedded MPS Monitor natively on MFP devices and on MiniPCs maximises the benefits provided by the Internet of Things to the world of printers, making Managed Print Services adoption more easy and transparent for the user. This translates into huge advantages by eliminating waste and reducing costs and environmental impact of printing activities. We are happy to help our customers be more productive while following sustainable ecological practices, particularly in an area of such high economic and environmental impact as office printing,” says Nicola De Blasi, CEO of MPS Monitor Srl.

“MPS Monitor’s leadership position in the Printer Monitoring market is further strengthened with this announcement, which adds great value and flexibility to the solution, clearly differentiating it from competitors. We transformed the printing device into an active element of the management platform, leveraging its intelligence by use of the most advanced development technologies,” says Giorgio Gesi, CEO of Oberon Service Srl. “We expect to release more Embedded versions for other Brands shortly, so that we can provide this option to the majority of our customers and Dealers.”

We are pleased to announce that MPS Monitor software platform has earned a Gold rating in an independent testing run by Buyers Laboratory LLC, the world’s leading evaluator for Printer-related software solutions and applications.

MPS Monitor is now present in the Buyers Laboratory’s BLIQ Solution database with a complete and analytical Test Report, in which all the main features and functions of the platform are tested and evaluated.

With a Rating of 5 (the highest) on Features & Productivity, and of 4 on all other categories (Usability, IT Admin and Security, Support & Training, Value), MPS Monitor positions itself among the best MPS & Printer Management solutions available in the market.

For more informations, go to the Buyers Laboratory Lab Test Report page.

MPS MONITOR ANNOUNCES STRATEGIC PARTNERSHIP WITH PRINTRELEAF

New software leverages connected technology to certifiably releaf forest consumption
Milano, Italy – February 15th, 2016 – MPS Monitor srl (formerly AB Asset Management srl), producer of MPS MONITOR printer management SaaS platform, has become an authorized Distribution and Integration partner of the PrintReleaf Exchange [PRX], the first technology platform to enable cloud-based forest product (e.g., paper) tracking and reforestation. This strategic partnership allows the company to provide its customers with an innovative and authentic way to promote sustainable business practices and reduce the environmental impacts that can result from the use of forest products, such as printing.
PRX measures paper consumption through a patent-pending aggregation process that uses the automatic transmission of device and fleet data collected by print management software on imaging devices. This allows end users to help neutralize paper waste, improve efficiency and certifiably participate in sustaining our global forests.
With PRX, customers “releaf,” or reforest, their paper consumption by planting new trees – equivalent to their paper use – at global reforestation project sites of their choice. Through PrintReleaf’s integration with Global Forest Watch, a platform hosted by the World Resources Institute, customer’s interface with heat map technology that represents forest loss and gain across the globe, showing them which areas the planet needs trees most. PrintReleaf reforests at a generally accepted rate of 8,333 sheets of paper per tree (this equation is detailed in PrintReleaf’s global standard for sustainability). After selecting where they want their paper releafed, customers can use their online portal to track the evolution, growth, and survival of their trees over an approximate eight-year time frame for each tree.
“ With the integration between PrintReleaf and MPS Monitor we allow our customers to reduce their environmental footprint by compensating the negative impact of printing in an automatic and seamless way. We are very excited to help our customers to become more environmental-friendly in their printing job.” said Nicola De Blasi, CEO of MPS Monitor srl.

 

“This partnership with MPS Monitor allows PrintReleaf to achieve greater reach in geographic areas we might not otherwise achieve on our own” said Jordan Darragh, CEO of PrintReleaf.  “We are focused on expanding our footprint in Europe in 2016 and MPS Monitor represents a great partner to help us grow our global network in this part of the world”
Since the launch of PrintReleaf, the company has measured over 710 million pages and releafed over 85,000 trees.
This partnership also provides MPS Monitor’s customers with the option to integrate social media, automatically sharing monthly Twitter and Facebook announcements of releaf transactions that promote active participation in sustainable business practices.
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About MPS Monitor

With more than 10 billion pages tracked yearly on more than 30.000 end user customers, MPS Monitor is one of the leading Managed Print Services solutions in today’s print & copy market. With a Pure Cloud or Hybrid Cloud approach, MPS Monitor provides a full-featured printer monitoring and management SaaS platform, with a comprehensive API layer for integration with external software solutions. Its extremely scalable and performing Data Collection technology allows dealers, large end user customers, consumable producers and retailers, to fulfill all their needs related to managing printing fleets of any size. For more information, please visit www.mpsmonitor.com

 

About PrintReleaf

Creating a global standard for sustainable forest product consumption, PrintReleaf guarantees to certifiably releaf all forest products consumed by its customers. Founded in 2011 by MPS industry veterans, the PrintReleaf Exchange [PRX] is the first technology platform that measures a customer’s forest consumption and connects them directly to reforestation projects. The patent-pending technology not only measures consumption, but tracks its reforestation partners to ensure fulfillment. For more information, please visit www.printreleaf.com.

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