The long-standing partnership between Infominds and MPS Monitor exemplifies a model of technological synergy in the Managed Print Services (MPS) sector. Thanks to the seamless integration between MPS Monitor’s remote device management SaaS platform and Infominds’ RADIX ERP software, MPS providers can optimize toner supply management, meter reading, and invoicing processes. This powerful integration enhances operational efficiency, accelerates workflows, and supports more effective resource management.
Founded in 2017 through the merger of ACS Data Systems’ software division and Ergo Software, Infominds leverages over 35 years of experience in software development and hardware sales. Operating from offices in Bressanone, Bolzano, Verona, and Munich, the company has earned a solid reputation in the ERP software market. Infominds’ flagship ERP solution, RADIX, is specifically designed to meet the unique needs of MPS operators and IT dealers. With a team of 140 experts, the company delivers innovative solutions, consultation, and support to over 2,500 customers across Italy and Germany.
The benefits of integration for MPS providers
The integration of MPS Monitor’s printer fleet management solution with RADIX offers substantial advantages to MPS providers, simplifying and streamlining operations. RADIX users gain direct access to MPS Monitor’s data—such as counters, toner levels, and other consumables—without needing separate logins or interfaces. Real-time synchronization ensures seamless and transparent fleet management.
A standout feature of this integration is its robust SLA (Service Level Agreement) monitoring. Advanced notification systems alert customers to anomalies, such as devices failing to send data, reducing supply interruptions. RADIX also leverages advanced algorithms to generate service tickets, enhancing the scheduling and efficiency of maintenance activities.
Paul Schaefer, Advisor to Infominds, highlights the partnership’s value: “Partnering with MPS Monitor allows us to offer an integrated and automated solution that simplifies operations for our customers while ensuring fast and reliable management.”
MPS Monitor’s printer monitoring platform goes beyond meters and toners, providing data on other consumables and predictive analytics for optimized technical intervention planning. For example, it can predict service needs and create tickets that allow technicians to pre-schedule consumable replacements, minimizing machine downtime.
Additionally, the Remote Web Access feature enables technicians to remotely access device panels via the RADIX console, streamlining interventions while maintaining stringent security standards. This functionality is available for compatible machines and represents a significant leap forward in automated print service management.
Looking ahead: innovation and expansion
For the past 16 months, Infominds has been rolling out RADIX+, a completely revamped version of its ERP software developed in collaboration with the University of Trento. With an improved user interface and enhanced UX/UI design, RADIX+ has been enthusiastically embraced by customers for its increased efficiency and user-friendliness. The software readily integrates new features and device data capabilities introduced by MPS Monitor, significantly speeding up billing processes and further improving efficiency.
The future looks bright for this partnership, with plans to expand into adjacent markets like Austria and Switzerland. Infominds and MPS Monitor remain committed to evolving their integration to deliver high-performance print solutions that meet emerging market demands.
Mark Kouwenberg, Director of Sales at MPS Monitor, shares his perspective: “Our collaboration with Infominds enables us to address the needs of MPS providers and client companies alike, offering reliability and solid performance. We’re excited about the opportunities this partnership will continue to create.“
With RADIX and MPS Monitor, MPS providers have access to cutting-edge tools that streamline processes, enhance productivity, and deliver outstanding results for their customers.
If you’re interested in learning more about how this integration could benefit your MPS operations, reach out to us today. Our team is ready to provide a tailored demonstration and discuss how Infominds and MPS Monitor can meet your unique business needs.
