We did it again! Our platform stood out in Keypoint Intelligence evaluations
MPS Monitor, our leading SaaS platform for remote printer and MFP fleet management has achieved a Platinum rating from Keypoint Intelligence, earning a perfect score of 5 out of 5 in all evaluated categories: features and productivity, usability, IT admin and security, support & training, and value. This exceptional performance also secured the prestigious 2024 Pick Award for our SaaS platform, in the category Smart Workplace Solution.
Keypoint Intelligence’s rigorous evaluation highlighted MPS Monitor’s comprehensive capabilities in remote monitoring and management of printer and MFP fleets: “MPS Monitor comes with all the features that print providers need to oversee and secure distributed print fleets across various customer locations. […] MPS Monitor can help dealers simplify processes, reduce the cost of doing business, accelerate cash flows, increase customer satisfaction and retention rates, and identify new sales and service opportunities within customer accounts”.
The platform’s user-friendly setup, requiring only the MPS Monitor DCA utility installation, ensures quick and straightforward data collection from devices. This enables access from any web-enabled device, with optimal interaction on desktops or tablets. Additionally, MPS Monitor archives extensive device data, including operational messages and historical information, enhancing dealer responsiveness through customizable alert emails.
The integration with Microsoft PowerBI enriches the service, offering dealers dynamic data analysis tools to identify sales opportunities and manage costs. PowerBI’s reporting capabilities allow for real-time data visualization adjustments and support comprehensive consumables management and seamless data exportation for invoicing and logistics. Keypoint Intelligence praised the inclusion of instructional resources that make it easier for dealers to utilize these advanced features.
“MPS Monitor has significantly upgraded its service offerings with notable enhancements designed to optimize operational efficiency”, Keypoint Intelligence states in its report. The integration of advanced HP Smart Device Services (SDS) tools like HP JAMC, HP Smart Device Agent, and HP SDS Cloud DCA, along with the introduction of DCA 4, provides robust diagnostic capabilities and improved device management. New analytical features, including the Supplies Intelligence Dashboard and Customer Contract Dashboard, alongside two innovative APIs, streamline data integration and analysis. The addition of languages such as Polish, Thai, Vietnamese, and Traditional Chinese since the last evaluation further broadens the platform’s accessibility.
In the report, Keypoint Intelligence highlighted the key benefits brought by MPS Monitor’s platform, as following:
- “It reduces IT costs”
- “Proactive customer service”
- “Do more with HP devices”
- “Supercharge your business with analytics”
- “Create contracts and invoices”
- “Logistic management for consumables”
- “A holistic security approach”.
The Pick Award was granted to MPS Monitor for the results achieved in the testing and other compelling reasons. Keypoint Intelligence lauded our platform for its holistic approach to security, exceptional customer support, and proactive service capabilities. In detail, MPS Monitor employs robust security features, including two-factor authentication, SSO integration with Azure AD and Okta, and encrypted communications using HTTPS and SNMP protocols. The platform’s data centers, protected by armed guards and advanced surveillance systems, are ISO 27001-certified, GDPR-compliant, and undergo regular penetration testing and SOC 2 Type 2 audits.
Moreover, MPS Monitor’s customer support is highly responsive, with 95% of issues actioned within the same or next business day. Support is included in the subscription and available via different channels and tools and a built-in ticketing system, which tracks issues and provides updates. Dealers benefit from a wealth of downloadable manuals, FAQs, and tutorial videos accessible through the Help menu, along with a Communications screen for new feature announcements and updates.
Overall, MPS Monitor confirms its position as a leading comprehensive, secure, and highly effective solution for managed print services. MPS Monitor’s dynamic data analytics features empower dealers to optimize their sales, marketing, and service departments, driving business growth and operational efficiency. MPS providers can also export data in many different formats, to simplify analysis in other programs.
“We are proud and deeply honored to receive these two prestigious recognitions from Keypoint Intelligence,” commented Nicola De Blasi, Chief Strategy Officer of MPS Monitor. “These awards are a testament of our unwavering dedication to innovation and excellence. They inspire us to continuously enhance our platform to help dealers not only meet but exceed the evolving demands of their customers, all while navigating the increasingly complex landscape of managed print services.”
Read the complete Solution Report here and the Pick Award article here
Read Keypoint Intelligence press release here
Download MPS Monitor brochure here
Discover all the capabilities of MPS Monitor praised by Keypoint Intelligence by requesting a free 30-day trial.
About Keypoint Intelligence
For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About BLI Smart Workplace Solution Pick Awards
Buyers Lab Smart Workplace Solution Picks stand alone in the industry and are hard-earned awards as they are based on rigorous testing, including evaluation of key attributes such as features, usability, and value. Each product that passes its Keypoint Intelligence lab test earns a Platinum, Gold, Silver, or Bronze rating, with the best performers qualifying as Pick contenders.
